Phillip McCallen Motorcycles
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Worst customer service I have ever had
Worst customer service I have ever had. Recently bought a brand new KTM 1290 paid in full. Tried to book a first service was told I would be called by service guy. Didn’t happen. I called again and was told they had no idea when they will get to me and hung up !!!!! Lucky I was on the phone and not in person. Two weeks later still not even as much as a call. Got a service booked with another dealer in the Dublin who was very helpful. Would not put a foot in McCallens motorcycles again, it has taken the enjoyment out of buying the bike. Left with a bike I cannot ride for weeks. Was told not to worry about 600 mile service as it’s not cutting in oil in the bike. That’s not what KTM say, mileage is important for warranty as outlined by a very specific email from KTM direct. I hope KTM wise up and get a professional retailer in (NI).