Phillip McCallen Motorcycles
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A company with an extremely poor reputation
First contacted this company in August 2022 to arrange a service and a check over of the electrics on my motorcycle. As it was an older Triumph I was told I would be called back the same day or the next day to arrange a date to have it brought in. A week later still hadn’t received a call back, so contacted them again and got a different person so had to explain my requirements again. This time I was told there was a nine week waiting list and was given a date in November. The day before that date in November I was called by another different person and told that my appointment would have to be postponed as they couldn’t find any information on the Triumph website for my model of bike. I was then given a date in February 2023. As that date approached I was again called by yet another person and told they were still on unable to find any information about my particular model and that if I found the parts myself they would fit them. My motorcycle is a 1981 Triumph Bonneville and it didn’t need any parts, as all I wanted was a service and the electrics checked. I was asked to call back and speak with a named person which I did, only to be told that he was busy and would call me back. It is now one year later and I’m still waiting for that call back. After numerous phone calls and being fobbed off by several different people who don’t seem to know or care about a potential customer, I would definitely not recommend this company. Their customer service is zero.