Second time booking with Panache. Can’t be beaten for service
Katy contacted me regarding a cruise we were thinking of joining. She sent information which helped us choose a suitable cabin at a lower price than we thought. Always welcome from Panache - the company always appears to offer really good prices. Katy always leaves no stone unturned - she always has answers to questions - a super Connoisseur at Panache Cruises
Hugely professional and accurate service from the charing Nicola. Every effort made to answer any queries accurately and timely. Easy booking procedure.
UPDATE: Now that I have a new agent, all is going well. I have had nothing but problems. Response time is severely lacking. I am now on my second agent. Overcharged and can't get resolved. Very frustrating. And can't seem to find a higher up person to contact.
Knowledgeable staff regarding cruise line. Efficient and courteous service
Haven't used panache in a while due to a previous issue,but after speaking to Georgia I have since booked two cruises. the perfect cruise consultant . Knowledgeable, responds to enquiries and tackles any issues with professionalism and offers solutions.
Excellent service from Georgia, as always. Nothing is ever too much trouble and once we have booked she is always on the ball and ready to help with any request.
Nicola provided all necessary information quickly and clearly and the whole process of booking was very smooth. Good to find proper customer service which is relatively rare these days.
The people have always been exceptional ,occasionally the technology is not quite as good
Nicole from Panache was extremely helpful, very friendly and easy to understand. Very efficient and knowledgeable on the various cruise lines we discussed. Would definitely recommend Nicole and Panache to all
Amazing service and response
Nicole was friendly and professional as ever. Knowing all our details from previous bookings and our preferences makes the booking process so much easier.
Nicole was very professional throughout our booking process. She is very knowledgeable and supplied us with all the information we required in order to book our cruise holiday on Explora ll. Nicole made the whole process seamless. A pleasure to have her as our Cruise contact at Panache and filled us with confidence we had made the correct choice.
Charlene was very helpful & informative.
Karoline and Rony at Panache Cruises were very helpful at getting our cruise booked so quickly at a great price.
Scott at Panache made booking a fabulous cruise really stress free.. Brilliant experience all round.
Katy is excellent and goes the extra mile to help her clients.
Very helpful staff and nothing is any bother for them them,well pleased with the service and quick with their replies.
Georgia was very thorough, exploring all my requests and ultimately satisfying them all.
Great communication and everything was extremely timely. Also excellent knowledge and simply very helpful. Would definitely recommend. Big thanks to Charlene who made the whole process very quick and easy.
Based on analysis of 3 reviews rated 1-2 stars for Panache Cruises
“Panache ask for a review immediately after booking when customers have not had the complete experience”
“Panache ask for a review immediately after booking when customers have not had the complete experience”
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Panache Cruises is a specialist in luxury cruising, offering a diverse array of ocean, river, expedition, and yacht cruises for discerning travelers. With a team that boasts decades of experience in the luxury cruise sector, the company is dedicated to providing personalized service tailored to each client's specific preferences and needs. Their commitment to customer satisfaction is reflected in their "Nothing Is Too Much Trouble" philosophy, ensuring that every detail of the cruise experience is meticulously planned. Targeting affluent travelers seeking high-quality, bespoke cruise experiences, Panache Cruises emphasizes financial security by being fully ABTA and ATOL bonded. Customers can expect award-winning service, a best price guarantee, and the opportunity to earn reward points when booking their luxury vacations. For those planning to set sail in 2025, 2026, or 2027, Panache Cruises aims to create unforgettable journeys on the world's finest cruise lines.
Panache Cruises receives overwhelmingly positive feedback from customers, highlighting exceptional service and a seamless booking experience. Reviewers frequently praise the knowledgeable and friendly staff, such as Jill and Joe, who provide prompt responses and personalized assistance throughout the booking process. Many express confidence in the agents' ability to handle their requests, making the experience enjoyable and stress-free. The company's commitment to customer satisfaction is evident, with clients noting the ease of communication and the attentiveness of the team. While there are a few isolated complaints regarding specific issues, they are vastly outnumbered by the positive experiences shared. Overall, Panache Cruises is highly regarded for its outstanding service and expertise in cruise bookings.
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