Super quick replies, very polite and friendly staff that listened and responded to my queries and wants! The first time I’ve booked with Panache and I’ll almost certainly book with them again.
Catherine is the best - efficient professional and she provides a friendly personal service , nothing is too much trouble . We highly recommend her
Very friendly and attentive service. Agent very quick to respond to queries/questions and act in customers best interests.
Very helpful and supportive approach and a great price. Whats not to like? Its also great to have a dedicated consultant who gets to know you.
Love dealing with Nicola at Panache. Gave her the required perameters and she found us the perfect cruise. Second time of dealing, and wont be the last, knowing that our booking is in safe hands
Amanda was quick, efficient and knew exactly how to put together a good deal. Good to work with. Victoria then made a change for me as soon as I asked. You always wonder if you chose the right agent for a big trip. In this case I certainly did
Katy’s support was excellent throughout the process of finding the right river cruise and answering all of our questions. We are looking forward to an amazing family holiday in August
Friendly, helpful service again from Catherine, our 3rd cruise booking with her through Panache Cruises. Nothing seems too much trouble, despite us changing actual cruise destination, date and flight times! Very patient and knowledgeable, and the great thing is we're called back at the appointed time. First class customer service.
We booked a very special cruise with Helen over the weekend. Helen was extremely helpful, she looked at various options for us and advised us on our options. Helen also booked us an extra 2 night stay in Rome at the end of our cruise, all transfers are included so we don’t have to think about any of the finer details. I cannot thank Helen enough for her expert help.
A really nice company to do business with, we deal with Amanda who always go above and beyond. The communications and service are exceptional. We highly recommend the company, Panache and particularly Amanda.
Very impressed with knowledgeable friendly service. I have always booked directly booking a cruise holiday first experience with a travel agent as I thought it meant could not access certain things but Helen has been fantastic so far and seems to take care of everything which is ideal. She also saved us hundreds vs website price!
Charlene was excellent and made booking our crusie so easy.
First time using Panache and very impressed with knowledge and friendliness of Amanda. I’m sure nothing will be too much trouble as we look forward to our Regent cruise.
Katy's professionalism and understanding of what we want from our cruise has ensured that we got a great deal and allowed us the flexibility for future cruises. Her updates and engagement are excellent and always timely. A great Connoisseur.
Nicola was extremely helpful and highly professional in her dealings with us.
Wonderful, helpful team who give great advice about the cruises and destinations.
Very pleased with service
the salesperson was very helpful and was able to sort out everything to my satisfaction. Company has really good offers on cruising.
Professional;, helpful and courteous agent who knew her market
Having only just returned from Cambodia & Vietnam after a fantastic memorable cruise down the Mekong with Scenic Cruises, we decided that we would like to do it all again….yes it was THAT GOOD!! I got in touch with Scott Perry, my cruise connoisseur from Panache , who had handling my previous booking, which incidentally was very efficient in every aspect. I explained to Scott my requirements, and in no time at all he had been in touch with Scenic and secured the booking at a fantastic price in the suite we had previously occupied…perfect! I have no hesitation in recommending Scott for planning and managing every aspect of your cruise requirements, the support that he and Panache Cruises have provided has been a 6 star experience. We look forward to planning more cruises using Panache in the future.
Based on analysis of 3 reviews rated 1-2 stars for Panache Cruises
“Panache ask for a review immediately after booking when customers have not had the complete experience”
“Panache ask for a review immediately after booking when customers have not had the complete experience”
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Panache Cruises is a specialist in luxury cruising, offering a diverse array of ocean, river, expedition, and yacht cruises for discerning travelers. With a team that boasts decades of experience in the luxury cruise sector, the company is dedicated to providing personalized service tailored to each client's specific preferences and needs. Their commitment to customer satisfaction is reflected in their "Nothing Is Too Much Trouble" philosophy, ensuring that every detail of the cruise experience is meticulously planned. Targeting affluent travelers seeking high-quality, bespoke cruise experiences, Panache Cruises emphasizes financial security by being fully ABTA and ATOL bonded. Customers can expect award-winning service, a best price guarantee, and the opportunity to earn reward points when booking their luxury vacations. For those planning to set sail in 2025, 2026, or 2027, Panache Cruises aims to create unforgettable journeys on the world's finest cruise lines.
Panache Cruises receives overwhelmingly positive feedback from customers, highlighting exceptional service and a seamless booking experience. Reviewers frequently praise the knowledgeable and friendly staff, such as Jill and Joe, who provide prompt responses and personalized assistance throughout the booking process. Many express confidence in the agents' ability to handle their requests, making the experience enjoyable and stress-free. The company's commitment to customer satisfaction is evident, with clients noting the ease of communication and the attentiveness of the team. While there are a few isolated complaints regarding specific issues, they are vastly outnumbered by the positive experiences shared. Overall, Panache Cruises is highly regarded for its outstanding service and expertise in cruise bookings.
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