I DIDNT BUY 3 AIR COOLERS AND THEY…
I DIDNT BUY 3 AIR COOLERS AND THEY CHARGED ME 104.85 POUNDS FOR SOMETHING I DIDNT ORDER
2.3
Poor
368 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
Ozzi Home has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
"Excellent product
"Excellent product, competitively priced and responsive service"
I saw an offer on Facebook for air…
I saw an offer on Facebook for air coolers under the name Ozzi Cool selling 4 air coolers for £44. I thought it looked like a good deal So - I ordered 4 for £44. Once I had paid online and given my bank details, I then received an invoice for £175.96. I contacted my bank immediately and they say I have to wait for the order to go through before they can do anything. I am a pensioner and cannot afford all this. How can this company - Ozzi Home - conduct such scandalous business practice? I have emailed them demanding a refund immediately and to cancel my order. I will let you know what happens
Lucky to get one star
Lucky to get one star. I emailed them the day the hearing aids arrived as they said 90 day return policy. Won't let me return them at all then offered a miserly £15 Avoid like the plague. They do not answer emails or honour their own offers. I didn't even know I was dealing with a company called Ozzie home. June July 2025
Company details
Information provided by various external sources
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Website
ozzihome.com
All reviews
368 total • Write a review
Showing 1 - 10 of 364 reviews
Dm
This Company cares about their Customers
Although in placing the order I made an error in quantity, The staff where kind enough to work with me until all was cleared up. This Company I know, care about their customers. I am still getting used to the product and I know I made a good choice on this purchase. Dorothy "
Date of experience: July 11, 2025
JH
"90 Day Guarantee On All Orders" NOT
"90 Day Guarantee On All Orders" Don't believe it The advertising for the hearing aids stressed the 90 Day return policy but in reality they do not honor that. I was told an item can only be returned if it has been unopened. I found the hearing aids uncomfortable and not suitable. Interesting to note, the hearing aids were shipped from Vernon, CA but their return requirement provides an address in China. Caveat Emptor could not be more meaningful with this company. A response from JD @ Ozzi asked for order number and he said he would act on the issue. Here is the order # 67940 Shopify Order #67940 Thank you for your purchase!
Date of experience: July 10, 2025
S
Product not as advertised.Returning the…
Product not as advertised.Returning the products are almost impossible. I have to pay for return and customs fees!! I feel like I am getting the run around. I would not recommend Ozzi Home to anyone. On the return page I asked for a label. Never received and not talking about custom fees until one goes to guarantee is deceptive.
Date of experience: July 9, 2025
RY
Ozzi Cool A/C a total scam
The Ozzi Cool Air Conditioner, for US$ 69.99, doesn't work at all. It is just an expensive fan that feels cool if you are sitting within one meter of the device (my cheap ordinary fan does the same thing). I have called and emailed and although they seem to want to help me, offering me a Neck Cooler, one that Amazon sells for about $29 Canadian on Amazon, I declined the offer, stating I wanted a return of my money. I explained to them that I did a number of experiments after buying two thermometers. One was putting a thermometer in the opposite corner of my living room and the other only about a meter directly in front of the device. The thermometer nearest the device, after about two hours, was only about 1 or 2 degrees Celsius cooler that the other thermometer. The other thermometer did not change its reading at all—staying at about 25 degrees Celsius. I also enclosed the two thermometers in emptied kitchen cupboards, one with the Ozzi Cool inside. Again, after about 2 hrs the temperatures were only about 2 degrees different—hardly the freezing temperatures that some “reviewers” gave on the advertising website. I also placed the device in a small bathroom and in my 4.5 meter RV, all having the same results. Eventually, though apologetic, they informed me via email that their return 60 day money back guarantee was only good if the unit was not removed from the original packaging. I have now informed them that I have contacted PayPal with the problem and Paypal has said they will investigate the sale.
Date of experience: July 9, 2025
MC
STAY AWAY!!!
I found this thieving company on Facebook. I decided to order a couple of their cooling fans but then thought against it, I closed the page. Having already entered my credit card details, They ran the order through anyway, despite having closed the web page entirely. My credit card was charged half an hour later, half an hour after that I emailed customer service. It took them a day and a half to get back to me saying that the order could not be stopped or canceled that it was already in the shipping process. That was about a week ago. Yesterday I got confirmation my package was on the way. They could have stopped it and charged back my credit card. Again, I never having finalized the deal. I've been in contact with Mastercard, they will get on the case and eventually get my money back from these thieves. Unfortunately, it will probably take about a month and a half to two months. Do not even go on this company's web page, they will rob you blind.
Date of experience: July 9, 2025
SG
Lieferung und keine Bestellung und Verständnis und Gute Zusammenarbeit
Hab heute eine Lieferung bekommen die ich nicht bestellt habe, ueber Shopify, mir völlig unbekannt, alles zu DPD gebracht, die sollen es zurueck schicken 5 Sterne, war eine gute Zusammenarbeit und bin mit dem Ergebnis zufrieden. Es wurde auf meine Wünsche eingegangen und Verständnis gezeigt. Wunderbar, DANKE
Date of experience: July 8, 2025
LE
Excellent customer service
Excellent customer service despite some warehousing issues that were fully sorted.
Date of experience: July 8, 2025
RG
hi the hearing aids i got l could not hear anything but a high screeching sound and they dont fit my ears l done everything the instructions say but they are noy for my ears l find them uncomfortable,
I have just received a pair of hearing aids and l have done everything that you recommend, like a few other reviews l have read they don't work they are a whistling sound continuous. I spent £86 pounds on these and as a pensioner l can ill afford that amount of money therefore l want an address where l can send them back for a refund. You can reach me on +447563247305 l look forward to hearing from you from richard green thankyou
Date of experience: July 7, 2025
GD
GABRIELE David
Ich wollte eine Sache bestellen ohne meinem zutun habe ich auf einmal drei Sachen auf meine Rechnung. Dan noch ein Einzugsverfahren was ich nie mals zustimmen würde
Date of experience: July 6, 2025
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