Jamie has been my landlord for almost 4 years now. Shes always amazing and easy to talk to. Any issues are dealt with quickly. Great communication. Get text alerts for wind warnings (which I thought w... See more
Yesterday my hot water wasn't going,I contacted my tenancy manager Leanne,she had it sorted within an hour or so,I'm happy and my family are happy,thank you Leanne.
Looking for a new rental property can be stressful at times, that's something that was NOT experienced with Leanne Phillips, she was very patient, answered all our questions, kept us up to date and was very accommodating as we were out of town renters. Definitely one of my best rental experiences ever.
Good service always has any job or maintenance that's ever needed done quick smart, always easy to communicate with,I've always found oxygen Hastings to be fair and assertive in my 2 property's,easy to deal with prior and now in my current property 3 years, Great property manager leanne phillips easy to contact fast to respond all messages or concerns I have leanne goes above and beyond for her tenants and has always been helpful and someone I enjoy talking too she finds healthy home standards very important like me,
all and all great all round 😁
Oxygen property Management is awesome !
Always there when anything needs repaired. Fast and efficient.
They are very understanding of tenants needs.
Leanne goes above and beyond and we can't that her enough.
Thanks for taking care of our whanau property team.
I would recommend Leanne as an efficient and friendly property manager who addresses all issues, in a timely manner. She is approachable and always reassures us that we can contact her at any time.
I would highly recommend Leanne as a property manager.
I have been in a rental managed by Leanne at Oxygen Hastings for over 6 months. I’m a wheelchair user and when I went to view the property, my access needs were considered in advance. I’ve had excellent communication & very quick action to sort out the odd maintenance issue or have questions answered. Leanne was careful to ensure the neighbours matched well but we could also maintain our privacy. Good to know Oxygen is there when I need them but not micro managing.
Leanne is friendly and attentive every time she comes to my apartment.leanne takes note of any concerns and always gets it sorted in a timely manner. I can rely on Leanne to get things sorted if there's a problem. It's always great if Im home and get to see Leanne, she's always kind and friendly. Thank you
I have dealt with Leanne at Oxygen Hastings for 3 years. She has been fantastic. Good, clear communication, very quick response to maintenance needs. As the property manager for my disabled brother she has gone above and beyond to assist us with finding another property when his tenancy came to an end due to the property undergoing renovation. Highly recommend
Leanne Tapara will not respond to an active fire alarm and reports of a break in
Do not use if you want your property manager to respond to reports that the property has been broken into and has an active fire alarm. Leanne Tapara will refuse to get out of bed - instead, Wellington Council and the police will break into your property to turn the alarm off after almost 5 hours.
Contacted at exactly 00:00 about an extremely loud fire alarm going off continously in a neighbouring property under their management. Explained to the operator that the fire brigade were at the property and they had just reported that while there didn't appear to be an active fire, there were signs of forced entry at a basement door. Fire brigade were not allowed to enter the property to disable the fire alarm and the property manager had to do so. The operator informed me that the duty manager, Leanne Tapara, had been informed and would be out soon.
The fire alarm continued non stop for over 3 hours before I called back at 03:12. I explained that I had called earlier and the fire alarm was still ringing non stop, I was immediately put on hold. When the operator came back I was informed that Leanne Tapara had told him that she was not going to bother to come out to inspect a property with an active fire alarm and reports of forced entry until the next day. I asked to be put through to her and the operator explained that Leanne Tapara had instructed him "not to call about the property again" (presumably, other people had been calling as the alarm could be heard from either end of the street). I found Leanne Tapara's work phone number listed on the Oxygen website and called her only to have every phone call ignored or sent to voice mail.
The alarm continued to blare non stop until 04:30 when the council and police forced entry to the building. I wouldn't trust such an irresponsible organisation to feed local pigeons let alone look after my property.
I would like to thank the team @ Oxygen Hawkes Bay for their 'hands on' support and partnership! Thanks again to all those who helped make The Hawkes Bay Children's Extravaganza a raging success.
My property manager is a excellent . Most of the time she promptly reply my Queries.
my house is rental market nearly 3 months . I did not see any action except just except advertising
My monthly statements sometimes confusing and no proper explanation like recent one holding some funds
We have two rental properties. Monthly statement should be sent separately not in one PDF
Wellington Oxygen were amazing. When I wanted my property rented, Dyanna & Tracey came around the very next day to photograph the property and get it advertised. They were responsive and communicated well throughout the process, and found great tenants for the property in a week. I've been using Oxygen to manage my properties for about 6 years now and highly recommend them.
I really enjoyed my experience with Jan. She made it very easy for me as an owner to choose Oxygen. She gave me complete confidence that the best suited tenants would fill my home. They made sure I was comfortable with everything before moving forward in any stages.
The property manager Kristina Romijn was an absolute pleasure to work with. Any needs were dealt with professionally and rapidly, nothing was too hard and I always felt that any needs would be dealt with all while maintaining a great relationship and fantastic attention to detail.
My experience was great with Oxygen. They are prompt with their communication, have a thorough process in terms of tenancy agreements, and were super kind to me throughout.
Based on analysis of 3 reviews rated 1-2 stars for Oxygen Property Management
Response time2 mentions
“Useless landlords are unable to read and respond to emails, even the simplest of questions, and they will try and ste...”
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Oxygen Property Management is a property management company based in New Zealand, specializing in providing comprehensive management services for rental properties in the Wellington and Hawke's Bay regions. With a focus on simplifying the property management process, the company caters to landlords who own single or multiple rental properties. Their experienced property managers possess deep local knowledge, ensuring effective management tailored to the specific needs of each property.
The company offers a range of services, including routine property inspections, maintenance coordination, tenant relationship management, and regular rent reviews. Oxygen Property Management aims to enhance the rental experience for both landlords and tenants, fostering positive relationships while maximizing property investment returns. With over 35 years of industry experience, Oxygen Property Management is dedicated to delivering reliable and responsive service to their clients.
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Review summary
Oxygen Property Management consistently receives high praise from customers for its exceptional service and communication. Reviewers highlight the professionalism and responsiveness of property managers like Aileen and Binnie, who are noted for their ability to address concerns promptly and maintain clear communication. Many customers express satisfaction with the overall management of their properties, emphasizing the supportive and caring approach of the staff. However, a small number of reviews mention issues with responsiveness, particularly regarding email communication and bond disputes, indicating that some tenants have experienced frustration. Despite these isolated complaints, the overwhelming sentiment remains positive, with most customers feeling confident and well-supported by the team.
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