Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 871 - 880 of 996 reviews
R
5 out of 5 stars

Awesome experience - Accounting course

I absolutely loved my training experience with Open Colleges and would highly recommend them. The staff are very helpful and friendly. Trainers are very supportive and available for all kind of help. I love their OpenSpace system, it's very user friendly and access all resources very easily. Definitely Five stars from me.

Date of experience: January 30, 2020

P
4 out of 5 stars

Happy to be finished

Been an interesting experience with some ups and downs but have enjoyed the experience and learnt a lot about how to make sure you get the best out of everything.

Date of experience: January 29, 2020

S

Sam

US

3 out of 5 stars

Student review

The tutors aren’t always the best, sometimes they take a while to respond and mark. However, some tutors are brilliant, respond within the day and are extremely helpful. It’s just that inconsistency that lets it down.

Date of experience: January 29, 2020

JB
3 out of 5 stars

Cert 4 Human Resources

I found each of my assignments were worded horribly. They seemed like there was as many long and fancy words as could be fitted in each sentence which could be easily misinterpreted. At the beginning of each module, I would commence the assignments and have to try to interpret them in whatever way I thought ‘might’ be correct and hope I was right. I think they need to be reviewed to be more clear in what they are asking and possibly having more pre-written assistance explaining more of the questions in-depth (I only had this assistance in the first few modules, the rest had no guidance provided). I also found the use of having to write a script for others to record them and myself for each module made me feel like I was being judged more on my acting skills. I understand having videos is a way of seeing how a person can be in a situation, however it is not a true representation of what could really happen in a real situation, unless that situation was of us seeming awkward. Possibly only having this on some of the modules and on others possibly discuss the assignment through video chat with an assessor to show your understanding. Besides the problems of clarity and videos, I found the assessors helpful when I did have to ask for help and the amount of time given to complete everything was good.

Date of experience: January 28, 2020

L
4 out of 5 stars

Great way to study, but update some of the assessments for consistency

All of the essentials were there to undertake study - a good and thorough series of modules and referrences to the reading material, as well as the trainers being easy to contact with prompt responses. However, while i was able to get through the assessments, some of these assessments were quite old (2015 in some cases) and probably need a review to better relate to the website and referrence material, as well as retain consistancy amongst other assessments and modules. Other than that, its a good way to study!

Date of experience: January 27, 2020

R
1 out of 5 stars

If it could go wrong it did - most useless company I’ve ever come across

If it could go wrong it did! The “support” team are the most incompetent people and changed their story / course requirements countless times. Forget about ever getting a call escalated or an issue resolved. They kept promising to call back with correct info, never heard back once. I’ve spent well over 30hrs on the phone just trying to get this qualification finalised. Most useless company I’ve ever come across, made the entire process for a basic Cert IV incredibly stressful. Do NOT complete your qualification with this organisation.

Date of experience: January 27, 2020

F
5 out of 5 stars

Thank you Open College for all your…

Thank you Open College for all your wonderful support! It was definitely a challenge at times but I enjoyed it and feel so empowered for finishing especially being a mature aged student. I enjoyed work placement & gained paid employment at that school where my son attends. Thank you again and I highly recommend this to anyone who has time to study at home. Fiona O’CONNOR

Date of experience: January 27, 2020

R
5 out of 5 stars

Great course

I found there to be a lot of support, it was a great course. The only downside was the long wait in getting assignments graded.

Date of experience: January 27, 2020

a
1 out of 5 stars

Well I've studying with many…

Well I've studying with many organizations and I was most unhappy more recently with the lack of openness of grading, the time it takes to get things marked and lack of real coaching by some trainers. No reference material or reference books you are on your own. Timeframes are ridiculous.

Date of experience: January 27, 2020

W
2 out of 5 stars

College needs to improve

Completed my Advanced Diploma in Accounting despite the college. Learning materials just a copy of text books with additional errors and some subjects like tax completely out of date. Assessments contain mistakes. College not interested in improving material. Tutors helpful if you are insistent, otherwise they show no interest. Much can be done by the college to improve. A frustrating experience.

Date of experience: January 23, 2020

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