Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 851 - 860 of 996 reviews
CL
5 out of 5 stars

Great for wanting online study

Open Colleges is a great choice for someone who wants to do online studying with flexible hours so you can study at your own will. Student support is great and so are the assessors. Highly recommend.

Date of experience: February 7, 2020

A
2 out of 5 stars

Very disappointing experience

Took too long for assessments to be marked and for support to get back to you. When I started it stated 3 days for assignments to be marked, this is now 10 days and some assessments took over a month to be marked. It says student support will respond within 48 hours, I still hadn’t heard back from them 2 months later. Would not recommend, all links are out of date or do not work. Thankfully I’ve got my certificate but would not recommend them nor study with them again. Will be telling everyone I know not to study with them.

Date of experience: February 6, 2020

S
5 out of 5 stars

Flexible and supportive

I found Open Colleges to be the perfect way for me to study around work and family. Very flexible and great with support and communication

Date of experience: February 6, 2020

NA
2 out of 5 stars

Would not recommend

The student portal is clunky and useless - there's no easy to easily see what assignments are due, hour much you have accomplished, or what is coming next. Specifically regarding the Cert 3 of Education Support, the assignments and exams were grueling and bureaucratic rather than practical and useful. I learned how to fake my way through and answer questions to tick the boxes, but very little in the way of useful practical skills. Maybe it's just my style of learning is not suited to online study, or maybe it's just this particular course, but as for me I would not recommend it to anyone.

Date of experience: February 6, 2020

ZC
2 out of 5 stars

DO NOT STUDY WITH OPEN COLLEGES!!!

Have recently just finished studying with Open Colleges and gotten my Cert III. However, I would never study with them again, they promise to mark assessments within 10 business days which is a big fat LIE. A lot of the time you're waiting for a month which is a huge pain in the backside especially if you have to make corrections and resubmit an assessment as you will have to wait another 4 weeks to get feedback! There is little to no correspondence from assessors and trainers, they are incredibly hard to get in contact with and student support sucks, considering Open Colleges chargers more than most colleges I expected more!! PLEASE do yourself a favour and DO NOT study with Open Colleges!

Date of experience: February 6, 2020

R
5 out of 5 stars

It was so convenient to study from…

It was so convenient to study from home. I had to juggle all apsects of my life to fit study time in but it was worth it, I really enjoyed learning and feel very happy now that I have my certificate. I can't wait to start working in my new career. I thought all the assessors/trainers were very helpful, supportive and positive. I also found student support to be very helpful. When I would email an assessor/trainer of ring student support I always knew my question would be answered. This was very reassuring. I had a study buddy, just at the end of my course, we meet at work placement, she made finishing my course so much easier. I think Open Colleges should keep encouraging this strategy to studnets. I would highly recommend Open Colleges.

Date of experience: February 6, 2020

J
5 out of 5 stars

Marking times could be a little bit…

Marking times could be a little bit better ! A six week turn around is not good when we as students expect a shorter marking time ! Other then that, student support, teachers and assesses are just lovely !

Date of experience: February 5, 2020

OL
2 out of 5 stars

I chose to study with Open Colleges due…

I chose to study with Open Colleges due to their easy sign up, fully online content, and no time limit for course completion. As someone who has studied at multiple different universities and has a good idea about how tertiary education works, i was shocked about how poorly Open Colleges structured, marked and assesses modules. For each assessment piece, the cover page which explains the requirements of the task was horribly worded and could so easily be interpreted in a number of ways. Some sentences didn't even make sense, leaving the student to guess the best they could to formulate an assignment based upon jibberish intrsuctions which would then be bounced back (after 7-10 working days - of course) by a marker who would also not provide you with adequate instructions of feedback. It is almost IMPOSSIBLE to communicate with an assessor or someone from head office in times of need. It took weeks of me sending email after email requesting for them to organise my assessor visit to my workplace for it to happen, only to then be cancelled another number of times. Some assessor were helpful towards the end of my study when talking on the phone for my checkpoints. overall, i was incredibly disappointed with my experience with Open Colleges and would highly suggest that others look elsewhere to complete their studies

Date of experience: February 5, 2020

LD
1 out of 5 stars

Horrific Experience - DO NOT ENROLL

Horrific experience. A Sales Consultant from Open Colleges contacted my mother and sold her a course for me without my consent (I was 21 at the time). They then provided no support or resources and were incredibly hard to contact for help and advice. Due to receiving no support, living a very busy life and suffering from severe anxiety I could not even complete the first assignment. Nothing about equipment or programs were explained to my mother or me, we were told adobe products would be provided only to be told later that they don't do that. After hitting extreme financial hardship which included an eviction notice from our rental we were unable to continue paying open colleges. Because the course is in my name I am now facing the loss all of my belongings to a debt collection agency employed by Open Colleges. The amount owed to Open Colleges is more than the value of all our belongings combined. We are a young couple with a three year old son and this could be catastrophic for our family. We applied for hardship on the basis of illness (anxiety), and financial situation but were denied. I know now that I should have ignored the feeling of obligation to participate in the course (created by the fact that my mother had already lined up a deposit for it, and sorted out the entire enrolment prior to me even knowing about it), and instead told her I wasn't interested. We face losing everything we've worked for for over five years, our home, my sons security and our livelihoods because of this horrendously selfish company.

Date of experience: February 5, 2020

K

KB

US

1 out of 5 stars

Unprofessional and disappointing. So glad its over....

Unfortunately my experience with Open Colleges was a big disappointment. My Trainer/Assessor was really nice but the entire company are WAY understaffed. My assessor said she looked after 1000 students alone! In addition, it would take several emails and phone calls to get anything actioned. The company I did my prac with were equally disappointed with Open Colleges and the lack of professionalism. Many of the assignments from the college featured multiple spelling errors and mistakes and when I mentioned this, it fell on deaf ears - no response. Often the online multiple answer tests did not work properly. The prac theory was 150 pages of report writing and reflection that they wanted at the same time as your 120 hours of prac which simply wasn't achievable for part-time and full-time workers so I had to spread my prac over 3 months just to do the theory! Rather than facilitating and empowering you in your actual working experience, it just seemed ridiculous and labour-some. Just disappointed, and glad its over.

Date of experience: February 4, 2020

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