Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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See what reviewers are saying

EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 831 - 840 of 996 reviews
K
5 out of 5 stars

very good service and the course is…

very good service and the course is also well written, the materials are well laid out, easy to follow and interesting and with the help and support of open colleges lecturers, my family and friends i very much enjoyed the course. Thank you

Date of experience: February 19, 2020

V
4 out of 5 stars

Diploma of Social Media Marketing

Open Space is an easy to use online platform with a fairly active student support system. Course was very manageable and instructive and I would recommend Open Colleges as a great institution for furthering your education.

Date of experience: February 19, 2020

B
5 out of 5 stars

Overall very good

The Diploma of Counselling through Open Colleges was perfect for my needs as a full-time worker. I found the content to be broad and deep for a diploma level, and the trainers were knowledgable and helpful. Special mention to Alex Nicol for his outstanding feedback and guidance where needed.

Date of experience: February 19, 2020

TH
1 out of 5 stars

Its a scam they just want your money

Its a scam they just want your money

Date of experience: February 19, 2020

A
5 out of 5 stars

I would recommend Open Colleges to…

I would recommend Open Colleges to colleagues and friend. I made a big career changed from Science to PA in Finance and doing the Certificate III in Business Administration helped me so much that I could help others. It helped me understand what was required of me and how to do my job thoroughly and with confidence. The lecturers were very helpful, thank you Paul Gonzales and Rosalie Pellew for being so patient with me and the help that you gave me. This has been a pleasant yet sometimes a stressful experience which I have enjoyed.

Date of experience: February 18, 2020

HP
1 out of 5 stars

Do NOT recommend

I have been waiting and waiting for them to communicate with me, keep being promised they will get in contact and they don't. I enrolled to to the Diploma of Marketing and Communications and took some time off while pregnant due to severe morning sickness. Have since resumed and completed my SOA with them, but they wont grant me access to the rest of course as it is no longer on offer and been transferred to TAFE NSW... which is fair enough, but I should be entitled to a refund and they just keep avoiding me when I call or email. SO A BIG THUMBS DOWN ON CUSTOMER SERVICE! The content also a big thumbs down.... none of the content is their own, they simply point you to external videos and articles I could probably find myself. The assessments are not well written and the feedback you get from assessors is VERY vague and poor. AVOID AT ALL COST! I highly recommend going else where for your training. EDIT - in response to their reply. I have called and emailed several times and STILL I do not get a response just that someone will get back to me... yet they never do

Date of experience: February 18, 2020

J
4 out of 5 stars

The only thing I would suggest is…

The only thing I would suggest is letting students know months/weeks before their end date to let them know which assignments are outstanding. I was notified in December that only module 7 was outstanding but then 2 months later they figured out that one more assignment in module 5 was outstanding too, which was frustrating to me cause I should’ve been notified about both modules in December to begin with. Other than that student support have been friendly and helpful.

Date of experience: February 18, 2020

MK
5 out of 5 stars

Positive environment

Professional, approachable, positive teachers. As long as you are willing to learn for couple of hours every day it’s very achievable and also affordable. Thank you Open College for helping me become a confident and competent nurse.

Date of experience: February 16, 2020

EJ
3 out of 5 stars

I am very happy I completed my Diploma

I am very happy I completed my Diploma, it started out well enough but the Portfolio's were quite a challenge, they were huge pieces of work and I would have done better doing 3 days a week rather than 5 and completing the work as I went. There was a significant lag in time making appointments for Check-ins. Some of the Modules seemed to repeat themselves especially the Supplementary Portfolio. The live interviews consumed precious time and had no practical application. What would've helped is being being able to listen in on educator/parent conversations. The feedback on assessments was always positive and constructive and emailed questions were replied to promptly.

Date of experience: February 14, 2020

J
4 out of 5 stars

Online Learning - can’t really be completed individually

There was a lot of helpful sites and videos to watch throughout the learning material, however the actual assessments had very little instructions. I found they were too vague and I often wasn’t sure if what was requested would fit within the word count allocations. For someone who doesn’t want to have to ask questions and wait 3 days for responses, it would be ideal if the writing was either more clear or there were more webinars. The power point presentations weren’t more in debt, most of the time they just were recording the assessments word for word. I had about 66% of assessors respond quickly - Holly being the most helpful by the way! I think the biggest thing that should be made clear to students before starting the course, is that you will need someone to take part in your learning for nearly 30% of the course with audio and video recordings. It can be quite difficult for people who are on the move to get other people organised to take part. Perhaps assessors should line up for 5-10 minute discussions - oral quizzes might be a better demonstration of learning for each module. Overall I would say it is very important to try and give yourself time to complete an online course as not all responses can be quick as online media is designed for. The course does provide a lot of useful information to point you in a direction for an area where you would like to focus more time on. It is definitely a very broad Diploma of business, I would have liked to see more financial discussions throughout - something more specific and detailed to thoroughly understand budgeting financials, such as wages, income, expenses. Maybe a breakdown of a week at a restaurant or store would be a good example. Thanks for the learning material, but I strongly recommend more webinars and less interaction required from family and friends to take part in our individual learning.

Date of experience: February 13, 2020

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