Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 821 - 830 of 996 reviews
M

Me

US

1 out of 5 stars

Wouldn’t recommend it

I wouldn’t recommend Open Colleges! The contents of the course is outdated by many years! That’s also many mistakes on the units plus many resources that doesn’t work! I called support countless time and they never had a solution!

Date of experience: February 25, 2020

Hs
2 out of 5 stars

I found the support services to be…

I found the support services to be below average and I was very disappointed in the ability to ask questions and get a timely response. The IT system was inadequate and the numerous errors and mistakes in the course work were disappointing. The course work didn’t reflect contemporary examples as much as I hoped it would

Date of experience: February 22, 2020

MM
5 out of 5 stars

I had an awesome experience with Open…

I had an awesome experience with Open Collage. For the last two years, I studied my Diploma in Early Childhood Education and Care and it was an honour to be one of the Open Collage students. The OpenSpace is very easy to access from laptop or mob. You can easily check your messages, results and contact your trainer and assessor. The assessors and trainer are always available to reply to your message and enquiries. I liked the assessment helper which gave me clues to finish my assessment quicker than usual. Thank you OPen Collage!

Date of experience: February 22, 2020

A
5 out of 5 stars

Help team were always super helpful and…

Help team were always super helpful and friendly.. was always a pleasure to call. Assessors prompt in marking and responding. Thank you to all the team and assessors for getting me through!

Date of experience: February 22, 2020

L
1 out of 5 stars

Absolutely terrible experience overall

Absolutely terrible experience overall. They are unorganised, incredibly slow to reply (often they don’t reply at all), I had to call several times for the same thing as they kept telling me they would email me the following day but never did. I was given incorrect information about the expectation of the course several times. Highly recommend going elsewhere regardless of your situation. This one is not worth it

Date of experience: February 21, 2020

JS
1 out of 5 stars

What a joke they will promise you the…

What a joke they will promise you the world and tell you exactly what you want to hear until you sign up for a payment plan or pay in full then practically ghost you. Student Support is non existent and god help you if you happen to have a Special Circumstance arise. Run in to some difficulties and need an extension It's going to cost you $$$. Do your self a huge favour and contact your local Tafe.

Date of experience: February 21, 2020

MP
1 out of 5 stars

MY HUGEST REGRET!!!

I would NEVER recommend Open Colleges to anyone! The course I begun had so much irrelevant information, and assignments that were confusing to understand. The marking period took at times WEEKS, and feedback from Teachers was painfully slow and put a huge halt to progressing on the course. My husband was making the payments for this course ( as I am a stay at home Mum of 5 children, and also Homeschool) and he got so frustrated with the whole process he stopped making the payments and my course was obviously suspended. But rather than being happy with the money they had already received, OPEN COLLEGES have now slammed me with a $2800 debt, and handed this onto debt collectors, threatening us with court!! I do NOT have the money to pay them back at all and we have some huge debts at the moment, including funeral and cremation costs as we just lost my Mum. This has been a devastating bill to out family. This will now affect my credit rating, all over such a greedy company. STAY AWAY FROM THIS COMPANY! SIMPLY MONEY HUNGRY!!

Date of experience: February 21, 2020

A
4 out of 5 stars

I enjoyed my course

Open colleges gets a bad wrap for all the wrong reasons. If you are self motivated and task driven this company is great. The website is well laid out and assignments are pretty straight forward. There was a couple of technical errors throughout my enrolment but nothing of major concern. Overall my assesors were really cool and easy to talk to and happy to help me whenever i needed and the fact that everything was online and i could complete my placement at my current place of employment made the whole experience super convenient. Sad to see that you are no longer providing animal courses otherwise i'd be enrolling again straight away.

Date of experience: February 21, 2020

EA
4 out of 5 stars

While the course information was…

While the course information was relevant and easy to follow, the 'other resources' were jumbled and hard to find and that there isn't a lot of support if you do have questions and need help. Sometimes some online tutoring would have gone a long way in helping to understand some of the topics especially with assessments. There really isn't any encouragement or opportunity to create study groups which again would help with support.

Date of experience: February 21, 2020

G
4 out of 5 stars

Really great company to study with

Really great company to study with. By the end my assessments were getting marked really quickly! Sadly at the start I would wait up to 3 weeks for my assessments to be marked. Thankyou to the educators that supported me! -Lyndal and Opilla

Date of experience: February 20, 2020

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