Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 761 - 770 of 996 reviews
J
1 out of 5 stars

Not recommended - poor support, inconsistent

I would not recommend studying with this organisation. Student support is virtually nonexistent. The course I completed required placement and it took me over a year to secure somewhere to do this. I asked for help from OC as was one of the attractive features of the course and it resulted in nothing. Ultimately, I just had to keep applying on my own until I found a place which had availability to allow me to complete placement. Because of this delay, I was then told that I would not be able to complete my course (as no more extensions would be provided) and so I would receive a statement of attainment for what I had completed to date. This isn't entirely OCs issue, I had some health problems which made completion of placement impossible for around 6 months. I take ownership of that as something which is totally on me. Course materials were often outdated and assessment material was poorly written or worded, making it difficult to determine exactly what the assessors were looking for you to demonstrate. Turnaround time on assessments and exams also left a lot to be desired. It would often take several weeks for results to be returned. This also meant you often got stuck waiting for your next module to be released. Feedback from assessors was also incredibly inconsistent. I was told on one exam that I was providing too much information, and then marked down on the next one for not providing enough detail. This happened repeatedly and when I asked about why the feedback on my exams was so vastly different in terms of what was actually required I didn't get a response. It was a really disappointing experience all round. It honestly just feels like as soon as they take your money, you don't matter in the slightest.

Date of experience: March 30, 2020

K
5 out of 5 stars

I am based in Perth

I am based in Perth, Western Australia. I found the educators to be very thorough and supportive and the facility and labs modern and up-to-date. The placements were excellent at well known large public hospitals and the skills taught in class and on lab days were relevant to current practice. I've heard mixed messages about other Diploma of Nursing colleges and TAFE's and I am happy I chose Open Colleges School of Health for my Diploma in Nursing (Enrolled Nurse). I highly recommend the Perth based campus. Katie

Date of experience: March 30, 2020

pm
1 out of 5 stars

if i could give a minus star i would…

if i could give a minus star i would they are just after your money if you are an australian citizen you are better off to go through open uni it will save you a lot of money as i am taking this company to court

Date of experience: March 28, 2020

C
5 out of 5 stars

I have done many courses over the…

I have done many courses over the years, and as I work remotely most of these courses are via distance education. I have been very disappointed in the past at various providers for their poor teaching material, customer service, or course structure and felt that none of these courses prepared me to be confident to put my learning into Practice. The OpenColleges Automotive course really impressed me. The textbook was very useful, and the online material was pitched to the correct level, and the diagrams very helpful. The information was easy to read and follow and the additional resources quite useful. I found the videos very helpful, I would love to see even more of them!! (And the background music was very catchy!) The staff were amazing. Lucas Bendt really assisted me as I was having trouble uploading the videos on the OpenColleges assessment page, and very quickly downloaded my videos via the Wetransfer app. Michael gave useful feedback, was quick to mark assignments and even personally contacted me to check on my progesss and offer support with the Workplace Projects. The only negative experience I had was while trying to upload videos. I don’t have very good internet reception. so when it cuts out the videos that are in the process of uploading don’t get saved as I go until I press submit and therefore I have to begin the uploading process all over again. And a lot of videos would not upload due to file size or format, despite me making the videos as short and low resolution as I could. But the staff were very accommodating in letting me send my files via another method so only a small issue really. Thanks OpenColleges!

Date of experience: March 27, 2020

SA
5 out of 5 stars

Very helpful and will recommend!

Very helpful and will recommend!

Date of experience: March 26, 2020

C
4 out of 5 stars

Highly recommend

Great support definitely start looking for placement early... overall would recommend to get qualifications

Date of experience: March 26, 2020

J

Jen

US

2 out of 5 stars

Lack of support from teachers

Lack of support from teachers. Lack of reply from emails.. on hold most of the time on the phone for over 20minutes everything you call..

Date of experience: March 26, 2020

EP
1 out of 5 stars

Your location

Your location Open Colleges School of Health 6/202 Pier St, Perth WA 6000 I successfully completed 10 months of study in 2018 with Open Colleges, than took a break to have a child. Now I want to finish my diploma and they wouldn't let me unless I start from beginning even though the lecturer said to me to finish my last block and that I wouldn't have to repeat these units ever again. Stay away from Open Colleges and go to TAFE they are much more professional and organised. Open Colleges lectures consist of youtube videos you can watch at home and 80% of the course content must be done by you anyway researching internet and learning yourself. The equipment in the lab isn't working and you have one poor lecturer trying to teach 30+ people, so all you do is waiting all day for your turn. They have 2 days of study which they classify as full time. Tafe on the other hand have the same course but 4 full days or you can do it part time in 2 full days so you will learn way more and properly. Don't waste your time like me! They wouldn't even offer any re entry exam to test your skills they just make you to do everything from beginning!!! They spend ridiculous amount of money on marketing and close to zero on working equipment in labs.

Date of experience: March 26, 2020

C
2 out of 5 stars

This was very disappointing considering…

This was very disappointing considering the cost of the course. Lack of help from assessors, quizzes not working, assessment questions written badly and didn't make sense to the scenarios given. Response times to any help needed was poor. I have worked in the industry for 12 years with the most severe of people both in behaviours and physical ability and this was not covered well at all. There are many variation to participants and this for someone who has no experience was not covered well at all. Unfortunately very disappointed in my experience. Especially with the amount it cost as well. The online experience needs to be better and any problems with things like quizzes not working properly needs to be corrected, to help new students. It is not a good course for anyone with no experience in the industry.

Date of experience: March 26, 2020

J
1 out of 5 stars

I had nothing but troubles with…

I had nothing but troubles with studying with Open Colleges and nothing but hassle with my certificate, definitely won't be using these guys again.

Date of experience: March 26, 2020

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