Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

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j
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

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Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

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DC
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 411 - 420 of 996 reviews
C

Open collages were amazing every time I…

Open collages were amazing every time I needed help they would help me and gave me feedback that I needed and I’m glad I went with open collages for my cert 3 and thank you for everything open collages you guys are amazing

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SJ

Happy with the outcomes

I started the course very worried as academically I struggle and I didn’t know how I would cope with it also I lead a very busy lifestyle and I didn’t know if I would be able to keep up. However this course and style of studying was exactly the right fit for me. It helped my confidence and I loved the fact that I could do it at my own pace. I set small goals and had regular breaks so the course didn’t feel like it ruled my life. The trainers were very helpful and the open space portal was easy to use and navigate. My only wish is that open colleges offered more courses so that I could continue with my next course with them.

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J

Avoid unless you want to be extremely frustrated.

I wanted to complete a certificate in events management, and I never had a more frustrating experience in my life. Unless you can understand all the resources and assignments without any help, you're screwed because you'll need to email for help (if they ever respond). I often ran into grammar/spelling mistakes across the modules and many of the resources were broken URLs and outdated information. You'd have to hope the website was working too, because often you weren't able to access your assignments or upload them. Also, don't expect any communication from Open Colleges, apart from automated messages letting you know your course will expire in X amount of months. Now for the biggest problem that left me pulling my hair, work placement. DO NOT rely on them to help you in any way. I approached OpenColleges for support after having no luck finding work placement, first they told me to look for virtual events (as covid had sent NSW into lockdown) but then was told by my support officer that they would not be contacting any potential host organisation because of covid. Also, I never received any information on how the process worked, and I just felt more confused every conversation I had with them. As my course was reaching expiration, I also asked about a possible course extension. First they told me to apply for one through the website, which didn't work so I had to contact them directly. Then I was told that my extension was being processed because of my emails. More confusion. With covid finally easing, and small events going ahead, my 'support' officer finally had some potential organisations. Of course, now they insisted that I contact them which was different from what they told me initially. On top of that, one didn't fit the criteria for work placement and two were in completely different states from me (and no, they were not doing virtual events or ones near me). So out of 7 potential organisations they sent me, 3 weren't suitable and the rest weren't looking for work placement students. I ended up not even completing my course, and when I asked for my transcripts in case I did want to complete it in the future (definitely not with Open Colleges), they said they weren't able to. Lucky I was able to sort this out with TAFE NSW. So, learn from my mistake and go somewhere else. Because the only thing I learnt from my 2 year course, was that Open Colleges value profit over education.

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K

Good but slightly challenging at times

Open colleges overall was a good platform for online studying, however there were times where you could have a full day of studying planned but get to a roadblock when you need to ask/discuss something with the assessor as unfortunately there’s no live chat with them, to contact them it’s over email type message and sometimes it could take a day or two for them to respond to your message/query. This isn’t ideal for students who work full time and take off a day dedicated to completing a days worth. It is also a bit tough when you need to wait 10 days for an assessment to be graded when the second assessment follows on from the first. This being said, all the assessor’s are extremely helpful and try to help as much as they can. And the support team were fantastic, helped me out whenever I had a general query or opening up the next module within minutes over the live chat! I did find that sometimes the questions asked in the assessments weren’t clear enough. Especially towards the last module. When studying online, a bit more guidance and clarification should be put into the assessments so students know exactly what is expected from them. Especially in research assignments where the information isn’t included in the module content. Overall though, the portal is easy to use, it’s a great community, the staff are friendly, it’s easy to connect with study buddies and you can ask for help when you need it. A challenging but good experience!

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Lf

I just completed my diploma in graphic…

I just completed my diploma in graphic design, the platform works great, great support staff and trainers, I was granted a couple of extensions due to personal issues and they helped me out so very grateful, I got heaps out of the course and I recommend open colleges to anyone looking to study online, I'm stoked with my 100% complete........

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NG

Really loved the whole experience

Really loved the whole experience! Massive shoutout to Michelle, my Trainer - so helpful and absolutely amazing!

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K

I really enjoyed studying through Open…

I really enjoyed studying through Open Colleges, even though my course was online the trainers did a great job at responding as quick as possible. Student support had excellent customer services also. All in all I have been happy with this organisation and have now completed my course.

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C

All enquiries slow to respond or…

All enquiries slow to respond or action. Very little academic help. Multiple organisations don't accept students from Open Colleges for work experience.

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D

Very Poor

The fact there is only one assessor is ridiculous. The course content is repetitive. Their should be one module on Safety at the start of the course rather than repeating similar questions. Student support have no course knowledge so the one person that can only answer questions makes it difficult. Lack of leadership of Mamagement has alot to be desired. I would not recommend this course at all.

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C

Enjoyed studying as a mature student…

Enjoyed studying as a mature student with Open Colleges. They were very understanding and helpful during the Covid shutdowns and offered lots of help and extra time to complete studies and practicals.

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