Review summary

Open Colleges has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EC

Erin Clancy

3 out of 5 stars
I completed my Certificate in Nail…

I completed my Certificate in Nail Technology and had a mixed experience. The staff are AMAZING and always offer great support. Ellena, the course instructor offers excellent insight and advice around the realities of being a working Nail Technician. My issues are with the platform itself and the out of date education being provided (which is NOT the fault of Open Colleges) and the lack of emphasis of WHERE nail products are manufactured for higher safety. For example: 1. Having to upload a 8-10 minute recording, in mp4 format, that is under 470mb is ridiculous. (It says 500mb but anything over 470-480 won’t work) 2. The overwhelming typos and confusing sentence structure is absolutely unprofessional to say the least 3. The constant going on about nail polish when MOST NAIL TECHS DO NOT USE this is out of date (again not the fault of OC) 4. The lack of actual education around Nail Art is disappointing given the reality of today’s working Nail Tech and what we are expected to be able to do/create Overall, the staff are fantastic but the platform itself? Definitely needs to be improved.

j

jenny

2 out of 5 stars
Lots of room for improvement

the reading materials were often set for the American context rather than Australian and often full of typos. Navigating around the modules when doing assignments was clunky. Assessment tasks included menial activities that were time consuming but not a reasonable test of skill or knowledge (eg 'write an email to explain your findings'). Requirement for role plays wih multiple actors was a burden on family.

AK

Anthony Kellett

5 out of 5 stars
Highly Recommend

One of the great services of Open Colleges was having quick access to a teacher and get feedback within an hour. The times when the teacher was away they would contact me via email or phone when back at work. This service made learning blockages minimal and thus made studying easy and enjoyable. The mini video lectures, quizes and written material was straightforward to understand and the assignments were all applicable to practical accounting work. A few months after finishing my Certificate IV in Accounting and Bookkeeping I obtained a full-time accounting job. A big reason for this was the quality of the course from Open Colleges was of a high standard and the assistance from teachers was excellent. Highly recommend Open Colleges

DC

D Cook

5 out of 5 stars
Certificate III in Nail Technology course experience

I almost done my Certificate III in Nail Technology course. Happy with open college and appreciated the course and im really happy and thankful my trainer -Ellena. She is very patience and guidance and helpful and response my every emails very quick. I truly appreciate everything she have done to help me get thru my cause.

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Showing 211 - 220 of 996 reviews
LD
5 out of 5 stars

All in all it was a great experience

All in all it was a great experience, maybe l should have completed Cert 4 Community Services, before doing my Diploma. I found Rosan Lai wonderful and very helpful. I suggest to any one starting watch the webinars provided and attend module webinars they are really helpful. I wish they were their 2/12 years ago, you will find all the trainers, staff, staff support wonderful, l sure did.

Date of experience: July 27, 2021

AV
1 out of 5 stars

$30 charge when handing up assignment for third time

Was happy with the course until they started the $30 charge on your third attempt on an assignment. The comments received by the assessors can be misleading at times and the assignments themselves are written poorly so it's easy to make mistakes. Technical issues go with the online experience as well so this just adds to the problem. We are currently in a pandemic so money is a problem for everyone, so I can't see how they could think it's acceptable to start charging people money for simply making mistakes. We are here to learn not pay. This rule has been put in place to save assessors time, yet everytime I have to resubmit an assignment there is only ever one maybe two details I have missed. So how much time did it take to write a comment for one or two details?? The argument for the case to charge people makes zero sense.

Date of experience: July 26, 2021

AD
4 out of 5 stars

All in all a great experience

All in all a great experience, however at the end waiting for a transcript I paid for. I was informed I had to provide another first aid certificate as your course certificates can not be sent without a valid one. Given that first aid is a whole.module I believe the module should be moved to further into the course to avoid such problems at the end. I didn't receive an email or be told this had to happen until I called a week later asking where my transcript was. Very frustrating!

Date of experience: July 23, 2021

F
5 out of 5 stars

THANK YOU OPEN COLLEGES

I don't know where to start from, But I'd like to express my heartfelt thanks to each and everyone that has been part of my educational experience. I'm honored to now say that I hold a Diploma level of qualification. My experience has been like a roller coaster, When I started my Module 2 I wanted to give up and withdraw because I knew I wouldn't be able to achieve this qualification requirement. But the Assessors of Open Colleges especially (Rosan Lal) gave me a confident and hope of being positive and take things at a time this I applied to my daily study routine and I found myself. And today I am graduating everything is possible in this world, So never give up keep trying !! Thank you Open colleges for everything you did and yes this covid19 really teared us apart but we kept going. So big Thank you to each and everyone of you. Best Wishes Deepak (Student OC) - Diploma of Community Services

Date of experience: July 23, 2021

M
5 out of 5 stars

Highly Recommend Open Colleges

Open Colleges provided great course material for Cert IV in Veterinary Nursing which was relevant, up to date and easy to understand, even though it was an extensive unit with an enormous amount of work to complete and at times very challenging, I finally graduated thanks to OC. The feedback I would like to provide, as it is an online course, would be to provide students with a more structured timetable for when each assessment is or should be due to avoid students falling behind. Also to have regular monthly calls from the assessors/trainers to help keep students motivated, on track and better prepared. Many thanks to the assessors Victoria and Amanda for their professional knowledge, teaching and support, and to faculty and the student support team for their support, patience and understanding when I needed extensions applied. Thank you Open Colleges.

Date of experience: July 21, 2021

J
4 out of 5 stars

The placement activities were too much…

The placement activities were too much and my work supervisor thought it was over the top for dual cert 1V. (AOD & Mental Health) I had a lot of trouble catching her to read and sign documents. Apart from that the course had excellent information and I’m glad I completed it. Julie Waldock

Date of experience: July 21, 2021

SG
5 out of 5 stars

Open Colleges provides support and guidance.

Open Colleges trainers and student support team were absolutely fabulous and supportive. Help was always available when needed. The course and materials were set out so they could be easily understood. I would completely recommend Open Colleges. Thank you Open Colleges for all the support throughout my course.

Date of experience: July 21, 2021

V

VF

US

3 out of 5 stars

A lot of helpful trainers but also a…

A lot of helpful trainers but also a few not helpful at all with attitudes. The training material is generally helpful but not all are up to day. Some assessment questions are confusing. I can see the platform is progressing and improving. Overall experience is not easy but they help me to get there in the end. And they value feedbacks which is good.

Date of experience: July 20, 2021

MC
1 out of 5 stars

I have paid for my course in full…

I have paid for my course in full upfront. I have been working on an assignment and have been struggling with one question. I submitted it two times and received little guidance or feedback. The answer to the question wasn’t even anything that was covered in the information notes we were given. I worked out what was required and finished the assignment. When I went to submit it, I was told I had to pay $30 to do so. This is a ridiculous money making scheme. No notifications where given this would happen and just very annoying!

Date of experience: July 20, 2021

C
2 out of 5 stars

Good content

Good content, bad markers/teachers and no support, student support hung up on me when I called for help

Date of experience: July 20, 2021

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