One Utility Bill Reviews

GTEAT CUSTOMER SERVICE hi, spoke to Erica last week , just for information , as A Landlord . I hadn’t heard of Oneutilitybill till talking with a new tenant. Erica was probably the most helpful person I have spoken to in ages, considering , I was not looking to join, just asking for info. Erica, if you get to see this, THANK YOU! If I was 50 years younger & building a business, I would want 50 Erica’s, at my POC. (point of Contact desk. Cheerfully, Knowledgable & Helpful. That is all any Enquiry wants, & the info given was extremely helpful ,so i will be recommending One***** to all my contacts. Lastly, I am not a person that jumps ship, on a whim, I have been with my present Utility Supplier since 2008.

Extremely helpful, couldn't ask for better service

Spoke to Hayley today, had issues with a third party provider as they were chasing me for unpaid bills (even though I paid them). She explained everything to me thoroughly and we were able to resolve the issue I was having efficiently . Thank you Hayley :)

Great customer service received from George, thank you

Hayley did a great job of giving me the answers I needed clearly regarding my contract renewal Would highly reccomend one utility 👍

There was a slight mix up with a payment that had me quite worrying but after texting with someone called Katie, she was very understanding and patient with me as I asked her to explain fully so I could understand the issue, and she went above and beyond to help me and the issue was solved immediately, super friendly and kind as always! Thanks again Katie ☺️

Great service and great customer support

Isabelle who i spoke to was fantastic, i had couple of issues that i needed help with and they are all sorted. Really great customer service and overall i have had a great experience with this company

Callum was really nice to us and explained everything properly! He was very helpful! Thank you for your help!

We dealt with Amber she was absolutely brilliant we had no hassle from any third-party she dealt with everything definitely use them again

Callum was great, professional, reliable, and easy to deal with. Everything was explained clearly and the whole experience was smooth and stress-free. Would definitely recommend

Craig was very helpful in helping us with our move to a new property and the stress with setting up all new bills. He gave us the best possible plan and we are really happy with the service and offer provided. Highly recommend using this service to relieve stress and have a smooth move to other providers!

Lucy was very helpful, helped me through the whole process, fantastic idea and look forward to moving in!

Really helpful and understanding. no issues whatsoever

Great customer service all griuoed together 1 payment much better idea

Haley was polite and made my enquiry swift and easy

Chris was good,he explained everything clearly. Thanks for the support

aleksandra help me a lot.

Great company! Just spoke with Andrew, a great specialist. And most importantly, they understand your situation and they are there to meet you regarding payment. Thank you for your understanding!

one utility bill does have some issues, but for the most part it has been helpful and they do provide a fast and clear customer support through live chat which makes things easier knowing you can have issues and queries resolved fast. I was great full today for having my questions answered promptly and with kindness by Hayley despite their influx of queries at the time. I do find that their unlimited tariffs for water and energy are reasonable. obviously this will depend on your situation as they operate on a risk pooling model. Customers who use less than the fixed price effectively subsidize those who use more. but it also means they have no fair usage policy unless you are trying to run a business from your home i.e: constantly using power tools, crypto mining and so on. as far as I know this doesn't apply to just working from home as part of an office job. do be aware however that any energy account made will be with utility bill and not you. this does create a longer chain of communication and can sometimes cause issues especially when first getting your broadband installed.