One Utility Bill receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight specific team members, such as Hayley, Sid, and Liam G, for their professionalism and ability to explain processes clearly, making transitions smoother for new customers. The company's customer service is consistently described as friendly and supportive, with many noting the ease of communication through both phone and web portal interactions. However, a small number of reviews express concerns regarding utility contracts and issues that arise after signing up, indicating some customers feel uncertain about the terms. Despite these minor complaints, the overall sentiment remains highly favorable, with most consumers appreciating the assistance they receive.
A week ago
GTEAT CUSTOMER SERVICE hi, spoke to Erica last week , just for information , as A Landlord . I hadn’t heard of Oneutilitybill till talking with a new tenant. Erica was probably the most helpful person... See more
A week ago
Spoke to Hayley today, had issues with a third party provider as they were chasing me for unpaid bills (even though I paid them). She explained everything to me thoroughly and we were able to resolve... See more
A week ago
Great customer service received from George, thank you
Katie from One Utility provided excellent service through their web portal. The process was smooth, clear, and very easy to use. She was helpful, responsive, and made everything straightforward. I truly appreciate the great support and efficiency.
Erica was a great help in answering all my questions!! Wish more company’s had staff this helpful:) x
Daniel was very helpful. Very friendly service.
One utility is an excellent company and always on hand to support me .great team . especially Beth who dealt with my query instantly .highly recommend this company
Brilliant company. Good to know all my bills are being taken care of , when I was going through a very traumatic time .
Been very patient and kind. Regular updates were given. Happy with the service
I’ve been really impressed with One Utility Bill. Their customer service is excellent – communication is clear, prompt, and genuinely helpful, which makes a big difference. I especially enjoy the ease of having all my utility bills, including broadband, combined into one single monthly bill. Knowing it’s the same amount every month makes budgeting so much simpler and far less stressful. Overall, a very convenient and well-run service that does exactly what it promises.
Hayley was really helpful, explained everything so well!
Daniel was so helpful and sorted my payment issue within 5 minutes. Really good service!
Hayley was fantastic she answered all my questions and reassured me that everything was in the pipeline I felt happy and satisfied that my policy was up to date thank you Hayley
Quick and easy service and queries resolved with no hassle from Beth! She was amazing.
Would just like too say a big thank you too hayley from oneutility for helping me with my issue today you are a star
Isabelle was absolutely outstanding. I’ve never come across such a patient, kind, and helpful advisor. I had just moved in and didn’t even know how to find my water meter reading, but she took the time to guide me through it and made everything so easy. She explained everything clearly, never rushed me, and genuinely cared about helping. Her professionalism and patience really stood out , amazing service from start to finish.
Amazing service. We had Olivia helping us with our utility package. She did a great job, was very kind and took her time explaining stuff that we wasn't sure about. She's been an amazing help.
Liam G was a massive help at a time of need. Quite financially stressed and he helped me out straight away, no questions asked. Thanks again Liam G
Was with one utility bill for around 2 years I decided to leave after they were offering me to not claim my credit and give me ultimate energy for a year I said no and left bit. Around 3-4 months later they finally produced the final statement and owe me over £800 i was told it would be processed paid in 3-5 days ... nope we have to get a senior management to approve the refund approve something they owe me? Which ive been waiting for months and months for along with complaints going in customer service is also shocking id avoid this company at all costs designed to rob you and your money any credit you have you won't see during the time your with them you can "claim it back once you leave" also if you get a refund during your time with them they dont tell you or refund it to you you have to tell them they hope you dont realise. Shocking
the chat service was good
Recently moved and everyone I have spoken to has been incredibly helpful and sorted me out straight away. Isabelle was particularly amazing and completely alleviated any worries that I had regarding a bill
Thank you, Beth, for your excellent support. We had just moved and needed assistance setting up our broadband with One Utility. Beth was extremely helpful, knowledgeable, and efficient, and she ensured everything was sorted and up and running very quickly. The process was smooth and stress-free thanks to her.
Dan was able to assist me promptly and courteously with my request for a change of payment date. No hassles but just plain professionalism. Thanks Dan.
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One Utility Bill is a utility management platform designed to simplify the billing process for renters and homeowners. The company offers customized bills packages that allow users to consolidate their utility payments for energy, broadband, TV, and water into one monthly bill. This service eliminates the hassle of dealing with multiple utility providers and offers the option to split bills among multiple payers. The platform features an Unlimited Energy service, providing customers with a fixed tariff that allows unlimited use of gas and electricity without the worry of large end-of-contract bills. One Utility Bill also offers a selection of superfast broadband options from major providers, ensuring customers have access to reliable internet service. With a focus on streamlining finances and reducing stress, One Utility Bill aims to make utility management straightforward and efficient for its users.
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