Excellent service from start to finish
Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!
Octopus Electric Vehicles
Reviews 100•
4.8
Vehicles & Transportation4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.8
Excellent
100 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.
✨
Based on reviews, created with AISee what reviewers are saying
Promising start, patience is now wearing thin
We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.
Honestly cannot fault this team
Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer
Ali Husain - Fantastic customer service
Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.octopusev.com
All reviews
100 total • Write a review
Showing 21 - 30 of 96 reviews
AN
Excellent EV buying experience!
This the first time I've leased a car, I've usually just bought directly with a garage. From start to finish (taking less than a month!) a shiny new EV is sitting on the drive. It's a big step but Tiwonge and the Octopus team kept me totally up to speed on how the process was going; I got updates almost every day from them. I'm also moving to Octopus Energy...which is going really smoothly too!
Date of experience: June 26, 2025
JB
Great customer care and car arrived on…
Great customer care and car arrived on time when expected and other car collect
Date of experience: June 26, 2025
B
Bea
US
Exceptional customer service
My organisation set up a salary sacrifice scheme with Octopus EV and the customer service has been outstanding. I know they market themselves on this but was surprised with how excellent it has been. Charlie Davis was my point of contact, recommended to me by a colleague, and from the start he was responsive to my (many) questions, responding immediately via email as well as scheduling a call at a moments notice. His manner and knowledge was exceptional - professional as well as warm and personable. Well done Octopus for delivering what you say on the tin!
Date of experience: June 25, 2025
JW
Smooth process from start to finish
I ordered an EV through our salary sacrifice scheme at work and was surprised at how simple the process was with Octopus. Their portal was easy to follow, showing the monthly net difference to my salary and once ordered I was kept up to date with the process and timescales throughout. The free charger installation was very simple too. Highly recommended.
Date of experience: June 25, 2025
U
UKEJZSP
US
My 1st EV made easy by OEV and Robyn
Robyn made contact by phone very quickly after I'd placed my order, providing important information very clearly, and explaining what would happen next. Promised an e-mail would follow, and it did. Kept me updated through the process and able to answer all queries. All in all and excellent service. Very helpful.
Date of experience: June 24, 2025
BD
Amazing people
For me it was the personal touch of Shannon and Tanisha. Both amazing from choosing the car to walking me through the process. Pre and Post delivery Shannon has kept me informed. The personal touch goes a long way.
Date of experience: June 24, 2025
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