Exceptional customer service
My organisation set up a salary sacrifice scheme with Octopus EV and the customer service has been outstanding. I know they market themselves on this but was surprised with how excellent it has been. Charlie Davis was my point of contact, recommended to me by a colleague, and from the start he was responsive to my (many) questions, responding immediately via email as well as scheduling a call at a moments notice. His manner and knowledge was exceptional - professional as well as warm and personable. Well done Octopus for delivering what you say on the tin!