Review summary

Octopus Electric Vehicles is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

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Based on reviews, created with AI

See what reviewers are saying

S

Su

5 out of 5 stars
Excellent service from start to finish

Excellent service from start to finish. Harry is a great support from the EV team and Matt who fitted the charger was patient and helpful. Love the Cupra too!

J

John

1 out of 5 stars
Promising start, patience is now wearing thin

We chose a limited deal on a model that was advertised as being in stock with a short delivery date. The charger has been fitted and we sold our diesel car in preparation for the arrival of our new EV. So far the delivery date has been pushed out three times with no communication from Octopus. We only discover this information by checking the tracker. We have to chase Octopus each time to try and get an explanation and still waiting for a satisfactory one.

A

Alhagie

5 out of 5 stars
Honestly cannot fault this team

Honestly cannot fault this team, from Charlie in Sales to Lydia in after sales, they are just great. Thank you Team. I am one happy customer

CT

Cameron Taylor

5 out of 5 stars
Ali Husain - Fantastic customer service

Ali Husain made my experience seamless. Firstly I needed a car quickly due to having no transport, Ali got the wheels moving (pardon the pun) really quickly to the point he was chasing me to reply to emails from the delivery partner to make sure I didn't miss out on an early slot. I then needed help afterwards with my charging credit, he was all over it and made sure to get me an updated code so i could us the public charging network. Thanks so much Ali, keep up the good work!!!

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Vehicles & Transportation

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Showing 91 - 96 of 96 reviews
V
5 out of 5 stars

Really recommend Octopus EV

First EV with Octopus on salary sacrifice. They've guided me through it with an excellent customer service, specially Emmanuel and Tanisha. Thanks a lot 👍

Date of experience: June 7, 2025

S
5 out of 5 stars

Great team and great service.

Great team and great service. All the team was helpful, fast and polite, I exchanged quite a few emails and calls with Michael Alexis who was very helpful and also Emmanuel who sorted my free charging miles asap. Thank you!

Date of experience: June 6, 2025

GS
5 out of 5 stars

Jess at Octopus Electric Vehicles

Jess at Octopus Electric Vehicles made the experience of selecting an EV effortless. Nothing was too much trouble. Her calm and thorough approach made sure that I always felt supported. No hard sell, the decisions were my mine, as and when it was right for me.

Date of experience: June 6, 2025

N
5 out of 5 stars

Loved the regular emails and the…

Loved the regular emails and the website to track progress. On the day, the driver was kind and very helpful.

Date of experience: June 6, 2025

G
5 out of 5 stars

Taylor was absolutely great in helping…

Taylor was absolutely great in helping me resolve some issues I was having with my EV scheme after an accident. They were the only one in the whole process who always got back to me and was super proactive.

Date of experience: June 6, 2025

G
5 out of 5 stars

Brilliant customer service from Octopus…

Brilliant customer service from Octopus Electric Vehicles. My car had some damage done to it outside my home and was referred to a local garage. A delay was encountered for the repair to commence due to some confusion over a locking nut for the tyre. Car was eventually repaired and a complaint was raised to Octopus Electric Vehicles. A Mr Andrew Hammond from Octopus Electric Vehicles commenced an investigation into the delay for the repair and came back with a very successful outcome for me, for which I was very grateful. The service from Andrew was excellent, professional, knowledgeable and showed gratitude humility in dealing with the complaint. 1st class service from Octopus Electric Vehicles. Them aim to please.

Date of experience: June 6, 2025

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