Nationwide Vehicle Rentals Reviews

Excellent experience from start to finish. The vehicle was clean, the pricing transparent, and communication top-notch throughout.

Nationwide Vehicle Rentals made my business trip a breeze. The car was fuel-efficient, GPS-equipped, and comfortable for long drives. Highly dependable company!

What stood out to me was their customer service—friendly, responsive, and genuinely helpful. The car itself was flawless and ran like new.

Absolute scam of a company my father died and had to move my mum really quickly, took her money quick enough Will not return our deposit Please avoid this company at all costs

Do not use this company. I reserved a van on Monday evening and by Thursday morning I still had no confirmation. During this time I called twice and was told I'd be contacted ASAP. I had to sort a van elsewhere at very short notice. I wish I had read the reviews beforehand.

Hassle-free and affordable! The website was easy to navigate, and the van arrived exactly when promised. The return process was just as smooth.

I rented an electric vehicle for the first time, and the staff guided me through everything. Charging was easy, and the ride was whisper-quiet. Loved it!

Nationwide Vehicle Rentals saved the day when my car broke down. They delivered a replacement within hours—clean, modern, and ready to go. Brilliant service!

I’ve used many rental services before, but none as reliable as this. The entire process was transparent, and the vehicle was in excellent shape.

Wondering if they’ve gone bust, as we didn’t receive the LV van we booked on moving day. Thankfully we had an enterprise up the road so booked a van with them instrad. The fee and deposit are yet to be reimbursed by NVR despite chasers- will next contact my credit card company to arrange a refund as calls and emails ignored

Absolute thieves. We made 2 bookings with them - they haven't returned the deposit for either (it's been over a month since the end of the second booking). On the 2nd booking they delivered a faulty van 6 hours late. We called the AA as per their instructions. We were told not to drive the van and sent the AA report to this company. Response told us that a faulty check engine light is standard for this van model and to carry on driving despite AA person's advice to not drive it. Had to spend more money to arrange alternative man with vans instead. Since then, I've emailed the complaints team 10 times, rang the useless front desk multiple times (they put you on hold to pass you through to complaints and then pretend no one's answering). I've sent them a formal letter of complaint via special delivery after consulting Citizen's Advice. All to ask for a refund on the 2nd booking and to get our deposits back. I've just called Citizen's Advice again - they advised me to use Trust Online to check if this company had outstanding court orders/fines before I start court proceedings as they might not have enough money to pay a refund back (so going via my bank might be a better route). I paid a small fee to do so and found out that this company has 13 outstanding judgements - presumably from previous customers who were as irate about their service as I am. It is utterly inconceivable that they're still allowed to trade. Now trying to scrape money back via bank as it seems unlikely that they'll pay anything even despite court orders. I wouldn't have even given them one star, more like -10, truly awful scam artists.

Well where do I start, 9 Seater van arrived to find tyre pressure warning light on, and service light saying 300 miles due, rang the driver who dropped it off he said not to worry as tyres have been checked, so we went on are travels Bearing in mind we told the company we were doing at least 1300 miles tyres kept going down, service light on everyday as I had done over 300 miles to our destination, We came home expecting the van to be collected next day to find van still with me for nearly two weeks later, endless phone calls,tried contacting the company on the phone for a least an hour before picking up, eventually they came for it, told I would get my 500 refund waited for weeks,So I ended up ringing my bank who got involved and stopped there payment they tried contacting the company to no avail, and after nearly 2 months I just got back my full money for the deposit and the rental of the van in full Guys you need to contact your banks

Booked a transit van six weeks in advanced and all they could do is offer me a much bigger van for hundreds of pounds more. Useless.

Robbers, Thief's stay away from this company it looks like they give you a good price but then they keep your deposit so the price including deposit is not cheap at all. We returned our vehicle 3 months ago and have not received our deposit back. They do not answer phones and ignore our emails. STAY AWAY FROM THIS HORRIBLE COMPANY

I appreciated how flexible they were with pickup and return times. The van was clean, reliable, and spacious enough for all my moving boxes.

DO NOT USE THIS COMPANY…I booked a van for my recent move and paid the fee with a holding deposit totaling just under £400 for one days rental. The night before they were due to drop the vehicle, I had a email sent to me saying that they could no longer provide me with the vehicle I had booked and offered and much smaller one at a later time in the day. They did not respond to any calls and I had waisted so much time on hold music. They did eventually respond to my email agreeing to cancel the booking (as I had found another provider) and they have advised they would return my money. 2 weeks on, still waiting and still no one picking up the phone. All round awful. Stay clear.

Absolutely seamless experience. The car was pristine, customer service was prompt, and the unlimited mileage option gave me complete freedom on my road trip.

Terrible experience, I have been chasing them for my £750 deposit for over 2 months now. They don’t reply to any emails and phone calls. It seems to be a pattern with them as I read several other reviews of customers saying exact same things.

Like so many others have found, vehicles are ok, if really battered. The problem is you don’t get your £250 deposit back, so the real cost of rental is significantly higher than expected. It is impossible to contact NVR by phone, so all you can do is leave a poor review in the hope of warning others. Don’t use this company.

Daylight robbery, won't be using again. Refuses to return large deposit (£5,000) despite no damage to vehicle etc. and now are uncontactable.