Over a year ago
The final document didn't show and the email asking for help and clarification has never been answered.
Over a year ago
I was not able to receive a certificate!! Unacceptable
Over a year ago
In some places Covid Self test kit costs around £15, how ever the kits which I got it from Now Test was for £5, its easy to use and with self explanatory instructions.
Top class service. Ordered in order to complete locator form .arrived next day. So easy to use.all links worked perfectly. Certificate issued effectively. One of the easiest tests I've had to use.thank you
There was no fluid in the box and my friend that also ordered at Nowtest, did not receive his testset. So all in all a very bad experience.
Very fast & smooth
Quick and fast
It was easy for me to follow but for someone that doesn’t speak or understand English would be hard to follow. This was the case for my mum.
Everything 👍
The test arrived as promised, Next Day with no issues. As it was my first test upon arrival to the UK, I required the customer support team's help. Apart from the speedy response, I received clear information and solutions. Reshma was amazing and guide me throughout all the process. I would definitely recommend this service to friends and family.
Very quick service although could do with information in the correspondence prior to the test that you need to take a photo of the unused test.
Quick and easy service The test kit arrived within 2 days!
Super super easy to use and such quick results!
Easy, quick, simple and low(-ish) cost.
Very easy to do and you get the results quick.
A quick cost effective service which was simple to accomplish; I will use again.
Good service!
Easy to use, result in few seconds.
Just worked fine. No faff!
Very efficient service.Thank you.
Good service
Exelent service
It's not user friendly
Based on analysis of 53 reviews rated 1-2 stars for Now Test
“Also it seems that this company doesn’t sell tests anymore; my guess is their platform (and customer service) will st...”
“Received a sealed kit but it was missing the solution tube”
“The kit arrived with no instructions on how to upload my results”
“The website did not accept my password and username when l arrived to England though we tried from 4 different device...”
“I made a mistake on the test so I emailed you on the same day”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
CrowdTrust is a user-driven review platform that enables consumers to share and read feedback about various products and services. The platform focuses on providing a transparent space for customers to express their experiences, helping potential buyers make informed decisions. By allowing users to post reviews and ratings, CrowdTrust aims to foster trust and accountability among businesses and consumers alike. The company caters to a wide range of industries, from retail to hospitality, attracting businesses that seek to enhance their online reputation through authentic customer feedback. By leveraging user-generated content, CrowdTrust supports companies in understanding consumer sentiment and improving their services. With its commitment to promoting honest reviews, the platform serves as a valuable resource for both consumers looking for reliable recommendations and businesses aiming to build credibility in an increasingly competitive marketplace.
Now Test receives a mix of positive and negative feedback from its users. Many customers appreciate the ease of ordering and using the test kits, highlighting quick delivery and straightforward instructions. Reviewers frequently mention the affordability of the Covid self-test kits, with some praising the promptness of results. However, there are significant complaints regarding customer service, particularly about the failure to generate certificates and a lack of response to inquiries. Some users express frustration over not receiving necessary documentation after their tests. Despite these issues, the overall sentiment leans positive, with a majority of users satisfied with the service and ease of use. Overall, Now Test is seen as a reliable option, though improvements in customer support are needed.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.