Nexus Auto Transportation

Easy experience.

It's okay so far

this is very good

Simple easy

Great thanks

The website is very practical and easy to use.

Set up an expectation that the order will be executed without a hitch. We shall see....

good website booking

Your rating is too soon, I have to see how your company performs. This is kind of cheesy asking for a rating now.

Easy to book and reliable transport and delivery dates.

Amazing service! Very fast and eficiente how to communicate and book it. Thank you Aline

This is the second time I'm using the service from this company. I have to be in a position where buyer knows what to expect regarding pick-up!

I had the worst experience with this company as their business practices are shady and dishonest. I was trying to get my Jeep Grand Cherokee transported from Virginia to Maryland due to an engine issue. Nexus Auto Transport quoted me $500 for transport and said that if the vehicle was immobile, there would be an additional $125 for using a winch. I was not sure if the jeep would move and not wanting to aggravate the issue I decided to add the winch fee. Based on my discussion with the representative I was also made to believe that if the vehicle could be driven the winch will not be used, in which case common sense would suggest that the winch fee will not be applied and refunded. I worked with the representative to arrange a pickup date. The vehicle was picked up and delivered on April 25th. When the vehicle was delivered, I was pleasantly surprised that the driver drove the vehicle off the trailer and into my driveway. I asked the driver if he had used the winch upon pickup, but he was not clear in his response. I checked the video from my dashcam on the Jeep and it showed that the driver drove the Jeep during pickup as well. Since I already paid a total of $625, I reached out to the company to get the $125 winch fee refunded since a winch was not used. The customer service representative replied that per the driver the winch was used during pickup. I responded that I had videos showing that the driver was able to drive during pickup and delivery. I provided the said videos, and the customer service representative said that the winch fee applied because the vehicle that picked up my Jeep had a winch on it even though it was not used. They offered me $50 as compensation for my trouble. I checked the company site and did not find any policy that mentioned winch fees or anything related. I very rarely do any reviews, but this experience has left me very sour that I felt compelled to warn others against doing business with this company. They make up policies as they go and are not forthright in their dealings. They are also on the higher end with their rates with no additional protection provided while transporting the vehicle.

Pretty user friendly website

Ability to set up electronically makes process very easy.

Everything went smoothly... website and ordering was a breeze..no problems

Very clear and quick and came highly recommended.

The process to book online from quote to confirming order was simple

Quick and easy to book

easy so far--