Nexus Auto Transportation

4.641 out of 5 stars
4.6
Excellent1,000 reviews

TrustScore

4.6
4.641 out of 5 stars
Excellent
5 out of 5 stars
785
4 out of 5 stars
133
3 out of 5 stars
48
2 out of 5 stars
6
1 out of 5 stars
28
1,000 reviews in total

Review summary

Nexus Auto Transportation is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Scam

A failure to pick up car in day it was guaranteed. Bad businesses move to break a promise like that. Will cost me hundre...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

I felt in the dark the entire time…

I felt in the dark the entire time wondering what is going on with my order. It took them 36 hours to schedule a pickup...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

THE DRIVERS SPOKE NO ENGLISH

THE DRIVERS SPOKE NO ENGLISH . FIRST TRUCK GUY WOULDNT LISTEN TO ME ON HOW TO GET CAR OUT OF GARAGE USING HIS WENCH AND ...Read more

0
0
🔥 High engagement
POPULAR
2 out of 5 stars
2/5

I purchased white glove service I received yellow rubber glove service

I selected this provider based on the trust pilot reviews which I struggle to now believe having used them. I think the ...Read more

0
0
🔥 High engagement

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Filter by rating:
5 months ago
5 out of 5 stars

I had never had to use a car transport…

I had never had to use a car transport company but Nexus Auto Transport made it all go so professionally smooth. Sam was always communicating the day to day process. The driver, Eric, was very professional and considerate in letting me know what time they would be arriving and delivered my daughter’s car in great condition. I will definitely recommend them to all my family and friends. I will definitely use them again if I ever need a car transported! Thank you for helping my daughter and me feel at ease throughout the whole process!!!

Helpful?
Tracey
Tracey
1 reviews
6 months ago
5 out of 5 stars

Simple, Fast, Reliable and Professional

Simple, Easy, Reliable and Professional and Fast. Those are the words I'd use to describe my experience with Nexus Auto Transport. Called, received a competitive quote to transport my new vehicle from Texas to Michigan. Within 3 days my car arrived in perfect condition. They kept in touch with me all along the way. Easy to communicate with, always there when I called or texted. I Highly Recommend Nexus and will definitely use them in the future.

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Jeffrey doyle
Jeffrey doyle
1 reviews
6 months ago
5 out of 5 stars

Check out was easy

Check out was easy. Didn’t receive the service yet.

Helpful?
Stephen Davis
Stephen Davis
1 reviews
6 months ago
5 out of 5 stars

Easy to navigate the site

Easy to navigate the site

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Paul Raymond
Paul Raymond
1 reviews
6 months ago
5 out of 5 stars

Website easy to setup pickup

Easy to find and setup pickup.

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Her
Her
1 reviews
6 months ago
3 out of 5 stars

Not sure at this time

Not sure at this time

Helpful?
6 months ago
3 out of 5 stars

Security

Not sure yet 1st time user

Helpful?
6 months ago
5 out of 5 stars

Easy, clear, fast.

Easy, clear, fast -- just the booking so far. Phone support has also been excellent.

Helpful?
Kunde
Kunde
1 reviews
6 months ago
5 out of 5 stars

Easy RFQ and execution process

Easy RFQ and execution process, transparent and market pricing.

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Francisco
Francisco
1 reviews
6 months ago
5 out of 5 stars

Very fast and price is competitive and…

Very fast and price is competitive and reasonable

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Max Dunn
Max Dunn
1 reviews
6 months ago
5 out of 5 stars

It was easy to book

It was easy to book

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Jim Ack
Jim Ack
1 reviews
6 months ago
1 out of 5 stars

Didn't Get the Job Done

Their quote was middle of the road. I accepted it and signed on for a 5 day window for them to engage a carrier. I gave them 10 days, each day hearing "we're working it", "it's been given high priority", "there's a shortage of carriers right now". At no time did they communicate to me, I had to keep calling them. When I finally cancelled, they contacted me the next morning to tell me that they had a driver lined up who would ship the car for a 43% increase over their original quote. No way was I going to reward them by accepting their bait and switch. I signed on that day with a different broker who engaged a carrier in 4 hours for 20% less than Nexus' bait and switch number. In my case, I don't think they ever intended to ship my car at the original price. I would never use them again.

Helpful?
6 months ago
5 out of 5 stars

Customer Service

Customer Service

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6 months ago
5 out of 5 stars

Ease to submit.

Ease to submit. This is about just for the booking. For further experience, please wait and see. I found Nexus online as a five stars group. It will be working well.

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6 months ago
5 out of 5 stars

Easy and fast

Easy and fast

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Robert Smith
Robert Smith
1 reviews
6 months ago
4 out of 5 stars

So far

So far, easy enough to fill out pickup and dropoff. Can't rate higher until transaction is complete.

Helpful?
6 months ago
5 out of 5 stars

Easy to use it

Easy to use it

Helpful?
Amy Emery
Amy Emery
1 reviews
6 months ago
5 out of 5 stars

Easy booking and affordable prices.

Easy booking and affordable prices.

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Shefon Boyd
Shefon Boyd
1 reviews
6 months ago
5 out of 5 stars

The people of he

The people of he

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