Nexo Reviews

Nexo is a reliable and user-friendly platform that makes managing my crypto simple, secure, and rewarding.

Really nice support and great platform to put savings on. Seems is the only bank who cares about their clients. In my experience they were able to resolve an unfixable issue, after 2 years they did find a solution and contacted me and recovered money I did initially lost.

Very attentive to compliance with regulations in the field

Strong Security and a very intuitive App

Tienen buenos intereses mayores que otras plataformas

Hello, Never use the Nexo card (partner of DiPocket) to pay for your purchases; if you encounter a problem, you will probably lose your money. I made a fairly large Vinted purchase involving collectible cards. I encountered a major problem when reporting my missing items upon delivery. Unfortunately for me, I didn't understand that I had to report the problem to the platform 48 hours after delivery. I contacted the seller, who himself attested throughout the conversation to having sent the wrong package through his wife (I received a lousy card worth a few cents for a lot worth over €4,000), I collected all the evidence proving the bad faith of the seller and the Vinted platform. I forwarded everything to Nexo, who was very responsive and asked me to sign a form. From that moment on, I felt reassured, but then the first few weeks passed and I found myself without a response. The delays were becoming abnormal for getting any response on my file. I had to follow up 4 or 5 times a month to be constantly told the same thing: The request has been forwarded to our card partner, we are waiting for the response. Until today, I received a response informing me that the procedure would not be possible after verification with the issuer and the card network. It is completely scandalous to wait 30 days to get such a response, knowing that my purchase is now two months old. I let you imagine the colossal waste of time that this entails. But what is more, what they are telling me is completely false since the Mastercard network offers protection for this type of incident under reason code 4853 (Merchandise not received) and the documentation I provided explicitly demonstrates that the seller scammed me and that the sales platform took no action. They do not respect European consumer directives and the rules of their card provider Mastercard. It is totally pathetic. In short, they use a very questionable and uncooperative card partner. I'm still shocked that I waited almost 30 days for a poorly detailed response. This would never have happened with a reliable provider.

Great service!

Very helpful people. and everything was very clear.

Easy to use product.

La plataforma es facil de usar, tiene muchos beneficios que no tienen otras, tengo varios familiares y amigos que la tienen y es adaptable a mis nesecidades.

Responsive and efficient customer service.

I’ve been using Nexo for a while and decided to try their Booster feature. Big mistake. On August 1st, 2025, I used Booster to buy BTC using USDC. The platform applied an exchange rate of 1 BTC = 115,740.74 USDC, while the real market price at that exact moment (Binance) was around 113,950 USDT. That’s a spread of over $1,750 per BTC, before the separate 2% “Booster fee”. When I raised the issue, support responded with a robotic message saying that “I accepted the confirmation screen” and sent me a link to their FAQ, instead of addressing the core issue. They completely ignored the fact that the rate was way off-market and caused massive hidden costs. To break even, I would need to sell that BTC at over $121,000, which is absurd. No refund, no adjustment, no transparency. Just a copy-paste response and a polite “too bad”. ⚠️ If you care about fair exchange rates or using leverage responsibly, avoid Nexo Booster at all costs. It’s a black box with predatory pricing hidden behind slick interfaces. Nexo is not trustworthy. I’m moving my funds elsewhere.

Having provided them with the additional information they requested regarding the fraudulent transactions, Nexo are yet to comply with identifying the account holder who stole my money, further cementing the likelihood that they are involved in the fraud or at least shielding those who are.

I had a great experience with you at Nexo. I made a payment on a site that later turned out to be a fake. Everyone at Nexo was very efficient, helpful, and very kind. They solved my problem in just a few days. Great job, guys. You guys are fantastic.

Gelieve ook in het Nederlands te vertalen want ik versta de helft van het spel ,terwijl dat ik wel verder ga ?

Fast response and you were interested in my suggestion and feedback.

Always fast response and getting all the info I need . Also always feel like they care and take their time to make sure you are happy .

I’ve been using Nexo for years and it just works flawlessly. The interest rates are unbeatable, withdrawals hit my bank in seconds – even on weekends. Simply the best crypto platform, nothing else compares.

The response from NEXO was a professional one and I was assisted with the issue.

The best in the crypto financial services, they know their business and they are 100% professionals. That's what I would ask as a customer from my long term financial growth provider. Whenever I needed them they replied immediately. The platform is very easy to use and the user interface gives you the feeling of what professionalism really looks like. I would definitely recommend it! Keep up the great work!