Neptune Auto Transport

4.809935205183585 out of 5 stars
4.8
Excellent463 reviews

TrustScore

4.8
4.809935205183585 out of 5 stars
Excellent
5 out of 5 stars
437
4 out of 5 stars
5
3 out of 5 stars
0
2 out of 5 stars
1
1 out of 5 stars
20
463 reviews in total

Review summary

Neptune Auto Transport is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Prof company

Excellent Car Shipping Experience from Texas to Washington! I recently used this logistics company to transport my veh...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

FOREIGNER OWNED DECEPTIVE BUSINESS

I called this company Owned by 2 Foreigners and spoke to an English speaking white man who said his name was Jordan. I g...Read more

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0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Fraud and scam

My friend and I were quoted a price, told to pay a deposit and the driver name arrived. We contacted the driver after th...Read more

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I worked with Lara

I worked with Lara, she was awesome. Thank you.

0
0
🔥 High engagement

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harshitha b
harshitha b
1 reviews
almost 3 years ago
5 out of 5 stars

Excellent service and experience

Excellent service and experience. The vehicle was promised to be delivered in a week but got delivered in about 4 days. Smooth and fast process even for the long distance (I transported my car from Ohio to CA). I was working with Richard who was very helpful and made sure to be available at any given time. His service commitment to the client is 10/10, he made sure to provide excellent service from pick up to drop off. The auto transporter was humble and helpful too. Overall it has been a great experience to do business with Neptune.

Helpful?
Yarik Graf
Yarik Graf
1 reviews
almost 3 years ago
5 out of 5 stars

Jordan was responsible for transporting…

Jordan was responsible for transporting my Jerp Renegade from LA to Austin, Texas. My new home. Jordan was very responsive and responsible - after one driver didn’t show up he immediately found a new one. Next morning after my flight I received my car delivered to my door. Magic.

Helpful?
almost 3 years ago
5 out of 5 stars

5 stars for Tony

5 stars for Tony . Great service

Helpful?
almost 3 years ago
5 out of 5 stars

Neptune was easy to work with.

Julia White found a truck driver for my Honda CR-V to ship from VA to CA. She is respectful, professional, and communicates well. My vehicle arrived on time in 5 days and truck driver was professional, easy to call and text too. Good rate! Very happy!

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Shacara Shaw
Shacara Shaw
1 reviews
almost 3 years ago
5 out of 5 stars

I was a little scared at first because…

I was a little scared at first because I enter my number in a website that had many auto transport agents calling and texting, but this one is legit! The reviews are true, professional and stress free. The only thing I would honestly say is make sure the agent ask the driver how long it will take. My car got in a day early before I was at the location.

Helpful?
Barbie B
Barbie B
1 reviews
almost 3 years ago
5 out of 5 stars

Excellent service Thank-you Five Star service

Excellent service, excellent communication, vehicle went from Oregon to North Carolina. Was delivered on time no problems the whole time I was being contacted and communicated with. David Martin thank you for your excellent service will not hesitate to call you when I need something transported again.We are very happy with the excellent service you provided.

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Kevin Posada
Kevin Posada
1 reviews
almost 3 years ago
5 out of 5 stars

Best car transport service!

I worked with Rose and she displayed excellent customer service! She quickly found a driver and everything was smooth from the beginning to the end! It was my first time having a car transport and Rose walked me through the whole process. I highly recommend Neptune Auto Transport service!

Helpful?
Linyue Wang
Linyue Wang
1 reviews
almost 3 years ago
5 out of 5 stars

Excellent service

My broker Elvin was able to get me a really faired price and he was communicative throughout the process. My order was cancelled twice by the trucker, but Elvin was able to find replacement ASAP. I would recommend using them anytime.

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Pro Joe
Pro Joe
1 reviews
almost 3 years ago
5 out of 5 stars

Julia white made the experience…

Julia white made the experience wonderful thank you

Helpful?
S.Rodriguez
S.Rodriguez
1 reviews
almost 3 years ago
5 out of 5 stars

Professional & Dependable

Julia White provided exceptional customer service. In addition to working endlessly to find a driver for me at short notice, she also found me a great cost effective deal and my car was shipped within 48 hours. Great price & customer service. Thank you Julia for eliminating the stress of having a vehicle shipped from coast to coast. Be aware there are scammers out there. My experience with Neptune Auto was stress free and efficient.

Helpful?
roman bejan
roman bejan
1 reviews
about 3 years ago
5 out of 5 stars

Tony is the best customer in the world

Tony is the best customer in the world He help me with , I work on this job 4 year , but for the first time I see this , that the dispatcher help me , and have patience for my problem.

Helpful?
Susan Miller
Susan Miller
1 reviews
about 3 years ago
5 out of 5 stars

Neptune is There For You

Rose sent me some information up front about how auto-shipping works (It's more complicated than you might think.) and cautioned me about authorizing payments or giving too much information without knowing who I was dealing with. I talked with several companies, but Rose was the one who understood my situation, found a way to make it work, and stuck with me throughout the process. I would definitely use Neptune again. They're the auto-shipping company I trust.

Helpful?
Sarah James
Sarah James
1 reviews
about 3 years ago
5 out of 5 stars

ELSA

Elsa went above and beyond in providing excellent customer service and a positive experience all around !

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Grace Garcia
Grace Garcia
1 reviews
about 3 years ago
5 out of 5 stars

Great experience

I received a reasonable quote and got my car delivered within a few days. Everyone I dealt with, from Elsa Lewis and Kyle Larkin, were courteous and professional. Everything went smoothly and I am so grateful! Thanks so much.

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Yuyuan Z
Yuyuan Z
1 reviews
about 3 years ago
5 out of 5 stars

Elsa worked hard and helped me find a…

Elsa worked hard and helped me find a driver for my car, the timing and the price is great!

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Aaron
Aaron
1 reviews
about 3 years ago
5 out of 5 stars

Straightforward easy pickup amd…

Straightforward easy pickup amd dropoff. Wouldbuse again!!!!

Helpful?
about 3 years ago
5 out of 5 stars

thanks Julia for good comunicationd and…

thanks Julia for good comunicationd and best service

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Bob Rex
Bob Rex
1 reviews
about 3 years ago
1 out of 5 stars

Neptune and Julia were Total bait and…

Neptune and Julia were Total bait and switch! Contract for $600 one week before shipment. No prob two days before, no prob one day before, day of pick up the price goes to $1000. The actual driver from patriot (Israel) was super. A complete sham!!!

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Steve Robson
Steve Robson
1 reviews
about 3 years ago
5 out of 5 stars

Best company to work with

Best company to work with

Helpful?

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