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Review summary
My Home Move Conveyancing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I wanted to write a review to give a big shout out to Ryan MacCallum.
I have had a few properties fall through and have used My Home Move Conveyancing each time. Today Ryan MacCallum transferred a file so efficiently and made the process so simple and easy to the point within an hour I was working through my checklist. Absolute amazing experience. He was so kind and patient and was open to answering any and all questions that I had. Brilliant service and would recommend to anyone. And a huge thank you to Ryan for today. :-)
Great customer service, this is the 5th time I have used My Home Move Coneyancing and everytime I have had a good experience.
I have been helped by Ryan MacCallum who was really helpful and answered all my questions.
10 out of 10, thank you
Louise
DO NOT TRUST. Sales Team at MHM is lovely, Premier Property Lawyers is terrible.
DO NOT TRUST.
I'll be honest: The sales agents are LOVELY. Thomas Elliot at MHM, in particular, was genuinely really sweet. I signed up with them because they were more budget-friendly, and I had a positive experience after speaking with Thomas.
It all changed quickly once my case was opened, and I was diverted to Premier Property Lawyers. My conveyancer was Tracy Parkerβabysmal service, terrible duty of care towards the client. Honestly, it feels like they're running a sweatshop where every client is simply a number and nothing more.
I'm hiring lawyers to purchase my first property, and this exciting milestone was somewhat soured by how I was consistently spoken to. Despite repeated requests, no clarity was being given on what they needed. She'd email at 5 pm in the evenings shortly before closing, dragging the matter to the next working day. It was causing so much unnecessary stress to me, especially as a FTB. At the end of the day, I'm hiring a company for a service, and I expect a certain standard to be met when it comes to being taken care of as a client. I finally ended up changing solicitors and felt at peace.
It's just all-around terrible, and while the sales department is great, their conveyancing services are terrible. From what I can tell, all the positive reviews this company has had are due to the lovely sales team, and unfortunately for them, while they're doing their jobs right, Premier Property Lawyers are just TERRIBLE. Avoid and go with someone more expensive. You honestly get what you pay for. I learned that the hard way.
Excellent lines of communication and response. Ryan was extremely pleasant, easy to talk to and listened and responded to my needs. I feel very comfortable with my introduction to the service.
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