Reviewers consistently report positive experiences with Must Have Tickets. Customers often highlight service, customer, helpful, response.
A minority mention drawbacks around event, cancelled, booking, booking fee. Overall sentiment is strongly positive with an average rating of 4.6 stars across 18 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 18 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2023.
| Month | Average | Reviews |
|---|---|---|
| May 22 | 5.0 | 1 |
| Jun 22 | — | 0 |
| Jul 22 | 1.0 | 1 |
| Aug 22 | — | 0 |
| Sep 22 | — | 0 |
| Oct 22 | 5.0 | 1 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | — | 0 |
| Mar 23 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 18 most recent reviews.
“Great service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
Must Have TicketsThis company | 4.6 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 18 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: Must Have Tickets is #3 of 5 on overall rating in this group.
18 reviews of Must Have Tickets. Filter by what matters to you.
Over a year ago
I booked the tickets realising I got the wrong date. I emailed the customer service team and within 5 minutes I had a reply and fhey were able to rebook the tickets for another date. Very impressed!
Over a year ago
My event was cancelled by the organiser and this company refused to refund the booking fee, citing it as non-refundable. I would understand this if I had cancelled, but when the organiser cancels this... See more
Over a year ago
Very helpful & clear on what I had to do to add tickets onto my booking. Replied back quickly. Excellent service
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I booked the tickets realising I got the wrong date. I emailed the customer service team and within 5 minutes I had a reply and fhey were able to rebook the tickets for another date. Very impressed!
Great service! Thank you!
Great service from Dean! Quick and efficient, really pleased. Thank you!
Very helpful and prompt response to an enquiry. Excellent customer service and communication.
My event was cancelled by the organiser and this company refused to refund the booking fee, citing it as non-refundable. I would understand this if I had cancelled, but when the organiser cancels this fee should be refunded. They are now not answering my emails. Disappointed and I won't be using them again. UPDATE: The company did not respond to my latest email. The booking fee was actually £1.26 and whilst it may seem negligible to some, it's not to me.
Bought tickets for an event in 2021 which was then cancelled. Offered to roll over the tickets to an event in 2022. No contact made after this. No new event has been scheduled. Emailed multiple times and no reply. Quite happy to keep hold of my money for well over a year but no response to emails of Facebook message.
Very helpful & clear on what I had to do to add tickets onto my booking. Replied back quickly. Excellent service
Very helpful and quick response to queries that I had about the upcoming event and parking. Friendly & polite emails.
Thanks for helping ,and being so effecient
Sorted out my order really fast.thanks.
Very quick and helpful :)
Had some problems with a couple of tickets and the whole situation was handled very well. A+ for customer service
Really quick response to my questions, friendly & polite service!
Excellent Service! Quick response and helped resolve issue immediately. I am very much looking forward to the event even more knowing that the customer service is of such a high quality!
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