Justine Fisher

Nov 10, 2020

Issue with booking fee

My event was cancelled by the organiser and this company refused to refund the booking fee, citing it as non-refundable. I would understand this if I had cancelled, but when the organiser cancels this fee should be refunded. They are now not answering my emails. Disappointed and I won't be using them again. UPDATE: The company did not respond to my latest email. The booking fee was actually £1.26 and whilst it may seem negligible to some, it's not to me.