Unhappy and broke
I have been using these products for over 2 years with no results. What you could do is honor your money back guarantee and refund me the hundreds of dollars that I have wasted.una
Useful
Share
2.9
Average
544 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Musely has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Great Products, Getting better every year!
Every product I have received from Musely has worked as described. I am thoroughly amazed by their newest products. I will be a user for life! The communication with the Doctors have always been efficient and effective and their advice right on point!
Useful
Share
I started using the repair cream after…
I started using the repair cream after I saw my daughter’s skin improvement. I am very happy with my results. My pores are less visible and there is a smoothness that wasn’t there before. I use it in the morning as recommended and also the eye cream morning and evening
Useful
Share
Tho The website is challenging and…
Tho The website is challenging and difficult to get to an answer. I gave up
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
musely.com
All reviews
544 total • Write a review
Showing 491 - 500 of 540 reviews
kh
My black/dark spot is still there
Musley replied and stated I should contact the dermatologist they selected for me. I tried to contact him and they want me to pay for another consultation. Why should I pay for another consultation when the product did not work and they were the ones that told me to contact the dermatologist. They are only concerned about making money and not about the customer. My black/dark spot is still there. The after 4 months of using M+ they switched me to the M+ HQ free and instantly my Melasma came back worse that it was.
Useful
Share
ML
Most of my experience has been positive
Most of my experience has been positive. The dermatologist is wonderful and always follows up quickly, and the medical questionnaire is very thorough so I felt safe. Currently I’m taking the Bloom pill. I tried some of the other skincare formulas but the base gave me acne, so I had to stop. If they produced them in a non-comedogenic base I would definitely try them again! The pharmacy is unimpressive. Twice now they refilled my prescription and it was just sitting at the pharmacy for two whole weeks, no one bothered to actually ship it out until finally I contacted customer service. As a result, I ran out of medication in between deliveries. I’d recommend to keep watch over your shipment progress and don’t wait to say something if they’re not shipping it out after a couple of days once it’s filled.
Useful
Share
ri
they change your prescription without telling you. pay attention before refill. pay attention before
The website is not user friendly. they change my prescription and I didn't pay attention at the time of refill. they didn't give me any refun and charged extra 10$ doctor's fee to go back tomy orignal formula.
Useful
Share
K
Absolutely amazing results
Absolutely amazing results! I started Musely with, honestly, low expectations. I was blows away that after just one month I already could see noticed improvement in my skin. Now 6 months in I have few lines, way less sunspots, less freckles and a tighter face. I will never stop using this product!
Useful
Share
Ds
Waiting for Results
I need to give it more time, but a month and a half in, I am seeing no improvement from using the spot cream. Customer service never responds to messages like when I messaged them in the app about the pump not working, but there is a very active community of users who’ve helped out with questions like that.
Useful
Share
KS
I loved the process it didn’t work for…
I loved the process it didn’t work for me but was refunded immediately. The retinol was the best I still enjoy it
Useful
Share
VB
Can’t stop looking at my clear face…
For some years I’ve been trying either to treat or make my spots fade. Paid lot of money on expensive treatments with no results. Now amazingly my face looks cleaner I don’t even have to wear makeup. I finally feel happy with my skin.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.