9 months ago
everything was great nice meat good value food thanks a lot.
9 months ago
To be honest there is a large quantity of meat but im not sure on the quality. Im very annoyed that at least half of my £90 order can not be frozen. Some of it is previously frozen before it arrives... See more
9 months ago
Great quality food. Delivery was a bit disappointing as, even though I was home, the driver left it on the porch. He didn’t knock or ring the bell.
Package came covered in meat blood, sent email and picture to customer services, replied asking which items had been damaged and to sent a picture (already sent). I responded I couldn’t tell as every item was covered. No repsone, unresolved.
I have used you many times and overall experience has been very good however the chicken thighs and breasts that came with my hamper today didn’t not smell right and I’ve had to throw it away.
I first messaged requesting to cancel my order around mid day early afternoon latest. I didn’t hear back until the next day, telling me what day it was due to arrive, totally ignoring my request. I then replied to this email to cancel my order again and no reply, later on this evening I then receive a message saying it is due to arrive tomorrow I then asked to cancel it again. I would like to cancel my order then i get a notification saying some courier has received it. I appreciate you may be busy, we all are, but I can’t be certain I can get anyone to be in and have had to travel due to unforeseen circumstances. I have requested it to be cancelled yesterday. It’s coming tomorrow so well within the 48hours I’m told it keeps for. It shouldn’t have even been sent out.
Chicken was off and inedible. Juice leaked onto the rest of the food and made it smell so bad.
I have previously enjoyed excellent experiences with this establishment and would ordinarily award five stars. However, on this occasion, I have encountered an issue with the delivery, which appears to be the responsibility of DPD. As a result, I have not received my order. I have contacted customer support and provided evidence that DPD did not deliver the parcel. Given that the item is perishable, DPD has confirmed they will not attempt delivery. Regrettably, I have yet to receive a response from customer service. While it has only been 24 hours, I did reach out earlier to report the non-delivery and to enquire about the next steps, particularly as the order concerns food. I have also asked whether I would be eligible for a refund or a credit note, as I am not seeking a replacement at this time—especially as I am concerned it may simply be the same undelivered package resent. As of now, I have not received a reply. I will allow until the close of business today for a response before escalating the matter with PayPal, providing all relevant evidence. Update. I had to escalate the situation through PayPal. Only then did I receive a response, but because I went through PayPal, I was not refunded the delivery charge and did not receive a genuine apology from Muscle Foods. I am extremely disappointed by the lack of customer care and the fact that they kept the delivery fee for a service that was never provided. This experience has left me frustrated and questioning whether to order again, as customer service seems to be lacking when problems occur. Furthermore, as of 21st June there was no response to this review either, how many people are losing money to this company?
It was a good amount of food for a fairly decent price, and some was pretty good quality (although very fatty chicken thighs). The packaging on delivery was below par, one of the steak packs split and leaked blood over everything so we had to wash and dry every packet before we actually stocked the fridge and freezer. Was pretty disappointed with that.
Always buy my meat from muscle food have done for last 2 years its the best meat ever wont buy from anywhere else great meat great value
Easy ordering and process system. Used Muscle food quite a bit and always had great service. Would recommend.
For the amount that you pay I was expecting bigger portions
Great and easy to do
Got to be honest I was a bit worried that the meats might turn up ruined, but these guys know what's up and how to deliver all this yummy meat. It comes with big blocks of ice in package and I'm well confident about ordering from muscle food again. Thank you. See ya next month❤️💯❤️
Great products, easy to choose, fantastic offers
Tried 4 meals for now. Butter chicken is bitter - unsure why. Probably too much spice. The others are alright so far. Also when it was delivered the packaging was a bit wet so maybe the meals started to unfreeze...
And again muscle food have provided me with the best steak and chicken breasts that money can buy.
Great quality, great price.
Excellent product, fast delivery and very, very tasty. We keep having the rump steak package it's so lovely and fresh always. Keep up the quality and all you are doing to improve the service.
Hello so when I Opened all the chicken from my order the smell was absolutely disgusting and had definitely gone off so I have had to throw it all away it all stunk and was uneatable
Good good good
Quality and price more than reasonable Chicken very taste and Uruguaian beef a nice discovery
Ordered with the use of a code that was valid. Abruptly cancelled my order which was my birthday present to me. Thanks a lot muscle food. Skinny me and no pressie 😥
Based on analysis of 163 reviews rated 1-2 stars for Muscle Food - MuscleFood.com
“Delivery came on time”
“Delivery came on time”
“I first reported the issue on 24th July, and didn’t even receive a response for another four days”
“To be honest there is a large quantity of meat but im not sure on the quality”
“It’s now 6th August, 17 days later, and I still haven’t received my food or a refund”
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Muscle Food is an online retailer specializing in high-protein foods and healthy meal options delivered directly to customers in the UK. The company offers a wide range of products, including premium meats such as chicken breasts and Brazilian sirloin steaks, as well as meal hampers and supplements designed to support health and fitness goals. Customers can benefit from convenient online shopping with options for custom hampers and bulk purchasing, ensuring they have access to quality nutrition without the hassle of last-minute grocery shopping. Targeting fitness enthusiasts, health-conscious consumers, and busy individuals seeking convenient meal solutions, Muscle Food emphasizes affordability and quality in its offerings. With options for easy meal prep and a focus on healthy eating, the company provides a comprehensive selection of products that cater to various dietary needs and preferences.
Muscle Food receives a mix of praise and criticism from its customers. Many reviewers highlight the great quality of the meat, with comments about the chicken being big and lean, and the overall food being tasty and good value. Timely delivery is also frequently mentioned as a positive aspect, with several customers noting that their orders arrive as scheduled. However, there are significant complaints regarding delivery issues, including damaged property and incorrect deliveries. Some customers express dissatisfaction with the quality of certain meats, describing them as tough or rubbery, and there are concerns about the inability to freeze some products. Overall, while many appreciate the quality and value of the food, delivery problems and inconsistent meat quality detract from the experience for others.
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