Reviewers consistently report positive experiences with Moving Up Garage Door Company. Customers often highlight great, door, shipping, fast.
A minority mention drawbacks around company, sent, order, shipped. Overall sentiment is strongly positive with an average rating of 3.6 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2026.
| Month | Average | Reviews |
|---|---|---|
| May 26 | 5.0 | 1 |
| Jun 26 | 1.0 | 1 |
| Jul 26 | — | 0 |
| Aug 26 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Fast shipping of two miller pneumatic edges I was skeptical after seeing the bad reviews after ordering these”
“My payment was processed and I received a shipping notification almost immediately, but the tracking number went from...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Transportation & Logistics.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.7 out of 5 (good) | 3.8 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | — | — | 4.5 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.4 out of 5 (poor) | 1.7 out of 5 (poor) | — | 1,000 |
Bottom line: Moving Up Garage Door Company is #4 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.8).
60 reviews of Moving Up Garage Door Company. Filter by what matters to you.
2 months ago
35 year-old keypad radio transmitter for garage door quit working. They helped me figure out the correct replacement part so I could keep using the old receiver and remote car transmitters. Fast and c... See more
4 months ago
Very disappointed with my recent order. My payment was processed and I received a shipping notification almost immediately, but the tracking number went from waiting acceptance to NOT TRACKABLE ! When... See more
5 months ago
Fast shipping of two miller pneumatic edges I was skeptical after seeing the bad reviews after ordering these. But this is a legitimate garage door parts company. Everything came in exactly as descri... See more
Over a year ago
Sent different version of product with different mount than on their listing. Refused to correct issue and changed the product page after the fact.
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Polarized pattern: few middle ratings. 65% of recent reviews are 4–5★ and 33% are 1–2★.
35 year-old keypad radio transmitter for garage door quit working. They helped me figure out the correct replacement part so I could keep using the old receiver and remote car transmitters. Fast and correct-I couldn't have asked for more.
Very disappointed with my recent order. My payment was processed and I received a shipping notification almost immediately, but the tracking number went from waiting acceptance to NOT TRACKABLE ! When I tried to contact customer service to resolve it, my messages went unanswered. Buyers beware! Look elsewhere.
Fast shipping of two miller pneumatic edges I was skeptical after seeing the bad reviews after ordering these. But this is a legitimate garage door parts company. Everything came in exactly as described
Sent different version of product with different mount than on their listing. Refused to correct issue and changed the product page after the fact.
Poor listing on eBay.item was returned l was charged $77.72 to return the item FedEx. That's out and out stealing.
Dissatisfied with the service.The customer care representative was not helpful at all
Ordered thru e-bay. Shipping label was created but never left Round lk. IL. Post office. Luckily, e-bay refunded my money after not being able to contact the company. I’m still wondering if the part might show up on my doorstep some day…..
They do not answer phone calls or emails. Looks very much like a scam because they will not take orders over the phone and want your credit card information before they give shipping information. Beware!
Same as other reviews. Ordered opener took money. Said shipped. Tracking said waiting for shipping label. Tried to contact company with no success. BEWARE!!!!!!
Worst company that I've ever dealt with. I sent an email and got no response, so I called, the person on the phone was short and rude. I tried to get past that and gave him all of my information, he said that he would call back. Two weeks later I had to call them since they never called me. Again, they said they would get back with me. I sent another email and still haven't heard back. This has now been about 5 weeks since I first started trying to work with them. I will never try to give them my money again. I'm surprised they remain in business with this type of service.
BUYERS BEWARE!! I ordered a part online in which they promptly took my money. Received an email the next morning saying the part has shipped. 3 days later the tracking info says a label has been created but hasn’t shipped yet. After numerous attempts to call & email this company I have still gotten no response or update. Filing a claim with CC company today.
After sale service is so bad, when I emailed and called them to ask for return, never got answered and responded.
Product shipped promptly, well-packaged, and as described. Not thrilled with the prices, but that's Clopay's fault for charging over $125 wholesale for decorative inserts that are nothing but very thin pieces of molded plastic that would cost maybe a buck or two apiece in a generic version if such a thing were available. But it's not, so if you have to buy them, this is the place.
I sent pictures for my garage door grills. They sent the wrong ones. They sent replacements, 4 were correct 2 were not. Now they won’t return my emails or send the correct parts. Irritating
Excellent service and product! Shipping was lightning fast and the online transaction was smooth. Springs were new just as stated and were easy to install. Worked perfectly. I highly recommend this company!
I needed a replacement belt drive sprocket for an Overhead Door Legacy 800 door model 2026. Turns out it's the same as a Genie 38416A.S 14-Tooth Belt Sprocket. Moving Up saved me at least $7 on shipping, and yet sent it to me promptly for my successful repair. Good email communications as well--recommended seller!
This company did a wonderful job helping me find the part I needed and sending it quickly. They didn't even charge for shipping, though the part was inexpensive. I haven't had such a great shopping experience in forever. Thanks!
Fantastic job high quality highly requirement them everyone
Fantastic customer service and quick shipping! We got exactly what we needed and quickly! I spoke with an extremely knowledgeable and friendly customer service agent and will order from them again.
I was unable to contact the company. Tried their toll free number and it was not working. Tried leaving a message through their website and never got a response.
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