Mark's Tickets Reviews

Made a ticket purchase but afterwards discovers that the ticket are not for the category that they showed in. No way to talk to anyone to get them to correct issue. Same tickets still for sale in wrong/misleasding category. called 4 times and could not get through to person, just told to call back closer to event, which is in 3 months 2/2022 UPDATE SURPRISE NO TICKETS...

Worst EXPERIENCE EVER!! I traveled to attend a game and could not download ticket and called ahead of time to solve this issue and was unsuccessful. I could not enter for the game and spent 200+ dollars on one ticket. I would never use this site ever again. Customer service said they would call back and never did. I received an email the day after the event. So ridiculous.

Stub hub had only garbage tickets…for a small markup I got front row through markstickets. E-tickets were delivered in 20 minutes and everyone at the stadium was like “whoa how did you get those seats.”

You cannot get through by phone to this company. They will not respond to an email. The voucher they gave me for reds tickets that I purchased last year expired yesterday. They were charging me 24$ a ticket to try and purchase new tickets. At the time they would not refund me my money which I was ok with, thinking I would purchase other tickets not knowing they were price gouging on fees. Once I was contacted by the company this was resolved very quickly and they were very helpful. Thank you.

I purchased tickets in January to attend a Lakers game in mid-March. Of course, due to covid-19, the game was cancelled. In July I was informed that I would be getting a refund. However, I was told the amount was going to be minus a "delivery fee". That information was never revealed to me BEFORE I bought the tickets! I purchased them on the phone with a representative and I was sent 3 confirmation emails, and NONE of them mentioned anything about a delivery fee that would be deducted in the event of a refund! When I reached out to customer service to inform them that I deserved a full refund because I was never notified of a delivery fee deduction, here is the response I received "Thank you very much for your inquiry. We would not reiterate our cancellation policies in emails that are simply confirming your order or providing you with delivery instructions. However, they were reiterated where necessary, such as in the postponement and eventually, cancellation emails." Legitimate business lets the customer know of all possible return fees AT THE TIME OF PURCHASE! Not "reiterated" in future "postponement and eventually, cancellation emails"! I will not be using Marks Tickets again and would caution anyone based on how they got over regarding the delivery fee.

Hey, thank you for a great service. Everything went as promised so can't complain!

This company has no idea what they are doing. Every employee has attitude and you will literally receive a different response from each individual. Very unprofessional. Would not reccomend to an enemy.

UPDATE: 4-16-20 Today my credit card was credited with the amount I spent on the CMA festival tickets. I am changing my review from a 1 star to 4 star. I very much appreciate Marks Tickets recognizing that these are unprecedented times and they have my utmost respect. Thank you. Spent $1490.00 on CMA festival tickets. Event was canceled due to COVID-19. But Mark's Tickets is claiming that it is "postponed" until June 2021 so they don't have to refund. It's an annual event, the June 2021 CMA festival was already planned, it's not postponed, it's canceled for 2020. The majority of ticket agencies are giving customers the option to refund or keep the seats for next year. Very frustrating that Mark's Tickets is conducting business in this manner. Edit after response: If the CMA fest 2020 event is "rescheduled" for June 2021... when is the CMA fest 2021? Rescheduled means moved to a new date....so is there now 2 CMA festival in June 2021??? No matter how you try to word it, the CMA fest for 2020 is NOT happening which means it is CANCELLED. Shame on your business for not refunding your customers' money. Especially in a time such as this pandemic. Terrible business practice.

Covid caused a show I had tickets to be postponed for A YEAR and they will not refund. No offer to pick a different show or a credit voucher. Not to mention the price gouging that occurred at original purchase. Will not use this service again!

I purchased tickets from this website, I never received the tickets. I had to purchase new tickets at the box office, with higher price. The refund from MArk's tickets took for ever, I had to call a couple of times with long waiting time... I lost too much time and got into the event after it had started because of all the time I waited.

Nice one on the world

I have no idea what the bad reviews are about. Bought a ticket for a hockey game that was at least $20 cheaper than anywhere else. Center Ice, front row, upper bowl. The ticket seller transferred the ticket to me within 15 minutes. Couldn't have been easier.

Good service

received the tickets in a timely manner, have used Mark's Tickets several times.

Easy with great prices

Tl;dr Inventory not guaranteed, terrible customer service, much better alternatives out there. I purchasd "flex" seats for a recent production of Dear Evan Hansen. When purchasing flex seats you're agreeing to seats in a certain "zone" of the venue and then provided exact location at a later date (in this case 24 hours prior to the event). The zone I purchased was a luxury box level and the listing said seats will be in boxes A through Z. It also said they would be unobstructed "100% worry free". Being familiar with the venue, I knew seats in this area were hard to come by as they are club seats reserved for "members" (usually corporations) and not made available to the public. So, I was very pleased to reserve 4 flex seats at a reasonable price that would put me somewhere on this exclusive box level. I should have known better. My order status was changed to "Order Status: Processed: Your ticket seller has confirmed they have the tickets matching your request." shortly after my purchse. Then 48 hours before the event I sent a message to confirm that the tickets were still on track to be delivered the next day. What followed was the most deceitful and disappointing customer service experience in my life. Shortly after sending my email I received a call from a fast talking "Box Office Manager" that proceeded to tell me that the flex seat section I chose is not being utilized for this production due to special lighting from the show. Honestly, he was so confident that I almost bought it. But I did press him on his explanation since I knew closing down this section meant spurning wealthy club seat members and I had seen boxes available for other dates of this production on StubHub. When I mentioned the StubHub tickets he basically asked me to "prove it". So I told him what show to search and he indeed saw that there were tickets out there in these boxes (he just didn't have any). But rather than outright admit the tickets were bogus he continued to make excuses saying the boxes are obstructed view (blatant lie) and I wouldn't want them and how I should upgrade to these premium seats he had for just $120 more. Classic bait and switch. I refused to pay anything additional and continued to press him on how he could sell tickets he didn't have. That's when he tried to make me the bad guy. He said because I bought flex seats I wasn't guaranteed the tickets I purchased and that he has the right to cancel any order he wants. I pleaded with him to find me comparable seats as box office inventory was all but gone and I had already made plans to see the show. But all he could offer were lesser balcony seats. I pressed him one more time on how he can offer seats for sale that he doesn't have. He said that despite what the listing and the order status said purchasing flex seats is essentially a request for Mark's Tickets to find seats for you in that zone, and they don't actually have that confirmed inventory. When I began to express my disappointment he cut me off saying "I'm cancelling your order. Goodbye." and proceeded to hang up on me. In summary, they realized the bogus flex seats they had posted were actually in a premium seating area and priced way too low for them to fulfill the order and still make a profit, so they made up an excuse and tried to upsell me. When I caught on to their ploy I was hung up on.

I DO NOT RECOMMEND THIS COMPANY AT ALL. I HAD A POOR EXPERIENCE WITH PURCHASING TICKETS. THE TICKETS WEREN'T AVAILABLE. THEY ISSUES A REFUND. THEY CALLED ME AND LEFT A MESSAGE FOR ME TO RETURN THEIR CALL SO THAT THEY COULD WORK WITH ME ON GETTTING COMPARABLE TICKETS.I HAD TO MAKE SEVERAL CALLS ONLY TO BE TOLD THAT THEY COULD'NT HELP ME. THEN I STATED THAT I WAS GOINGTO WRITE A REVIEW ADVISING PEOPLE NOT TO USE THIS SITE ONLY TO BE TOLD THAT I WAS THREATENING THEM. I TOLD THE MAN NO I WASN'T AND I HAD EVERY RIGHT TO WRITE A REVIEW GIVING MY PERSONAL OPINION ON THEIR SERVICE BEING POOR.

I am very very upset. Just ordered tickets for my boyfriends birthday, customer service was HORRIBLE. Ruined the surprise and still have not seen or heard anything about the tickets. I will never order through them again.

Great seats and arrived on time!