I purchased tickets in January to attend a Lakers game in mid-March. Of course, due to covid-19, the game was cancelled. In July I was informed that I would be getting a refund. However, I was told the amount was going to be minus a "delivery fee". That information was never revealed to me BEFORE I bought the tickets! I purchased them on the phone with a representative and I was sent 3 confirmation emails, and NONE of them mentioned anything about a delivery fee that would be deducted in the event of a refund!
When I reached out to customer service to inform them that I deserved a full refund because I was never notified of a delivery fee deduction, here is the response I received "Thank you very much for your inquiry. We would not reiterate our cancellation policies in emails that are simply confirming your order or providing you with delivery instructions. However, they were reiterated where necessary, such as in the postponement and eventually, cancellation emails." Legitimate business lets the customer know of all possible return fees AT THE TIME OF PURCHASE! Not "reiterated" in future "postponement and eventually, cancellation emails"! I will not be using Marks Tickets again and would caution anyone based on how they got over regarding the delivery fee.