Mandala Wellness spa is a beauty and wellness establishment that offers skincare and massage therapy services. The business appears to specialize in skin treatments and therapeutic massage, combining these services under one location. As a spa focused on wellness, they likely provide various treatments aimed at relaxation and skin health maintenance.
Reviewers consistently report positive experiences with Mandala Wellness spa-The skin sculptor & Massage therapist. Customers often highlight massage, great, back, experience.
A minority mention drawbacks around over, never, taken, consent. Overall sentiment is strongly positive with an average rating of 4.9 stars across 60 reviews.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 60 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 5.0 | 2 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 5.0 | 3 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 5.0 | 5 |
| May 25 | 4.7 | 3 |
| Jun 25 | 4.6 | 11 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 1 |
| Sep 25 | 5.0 | 2 |
| Oct 25 | 5.0 | 2 |
| Nov 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beauty & Well-being.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | −3% | 60 |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | +1% | 381 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 145 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 145 |
Bottom line: Mandala Wellness spa-The skin sculptor & Massage therapist is #1 of 5 on overall rating in this group.
60 reviews of Mandala Wellness spa-The skin sculptor & Massage therapist. Filter by what matters to you.
11 months ago
I had lymphatic massage with Neo. She is very knowledgable and a lovely person. I highly recommend Mandala wellness spa!
Over a year ago
Great experience! Very knowledgeable and professional. I highly recommend!
Over a year ago
Incredible, Neo was so knowledgeable, personable and highly skilled. I felt very safe and very relaxed. The massage was exactly what I needed and I could tell Neo could feel exactly what was necessary... See more
Quick answers to the questions people ask most.
Mandala Wellness spa specializes in skin sculpting treatments and therapeutic massage services. We offer a range of wellness treatments designed to rejuvenate both your skin and body for overall well-being.
Please contact us directly for our current operating hours as they may vary by season or day of the week. We recommend calling ahead to confirm availability and schedule your appointment.
You can schedule your appointment by calling us directly or visiting our spa in person. We recommend booking in advance to secure your preferred time slot, especially for specialized skin sculpting treatments.
Skin sculpting sessions typically involve non-invasive techniques designed to contour and rejuvenate your skin. Your therapist will assess your needs and customize the treatment to target your specific concerns and goals.
Yes, our certified massage therapists provide various massage techniques tailored to your wellness needs. Each session is personalized to address stress relief, muscle tension, and overall relaxation.
We typically require advance notice for appointment cancellations to avoid fees. Please contact us directly to learn about our specific cancellation policy and any associated charges.
Yes, our skin sculptors and massage therapists are professionally trained and certified in their respective specialties. We maintain high standards of practice to ensure safe and effective treatments for all clients.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had lymphatic massage with Neo. She is very knowledgable and a lovely person. I highly recommend Mandala wellness spa!
Great experience! Very knowledgeable and professional. I highly recommend!
Incredible, Neo was so knowledgeable, personable and highly skilled. I felt very safe and very relaxed. The massage was exactly what I needed and I could tell Neo could feel exactly what was necessary to help alleviate my issues. So impressed, will definitely be back - thank you so much!
I booked a massage for 90 mins with Neo as I have been getting pain in my shoulders, neck and upper back. Neo was very professional and targeted all my problem areas. It was a very intense massage! It has been a few days and I am definitely feeling more flexible, pain and stress free. I would highly recommend. Hope to see you again soon Neo.
10/10 lymphatic massage. Therapist talked me through everything she was doing as she went. Thoroughly needed after chemotherapy treatment. Relaxing, except the armpits 😳😂..but brilliantly effective. Will definitely be back!
Neo was great, she tailored the treatment to what I needed. She also recommended the best options for future appointments.
The classic left my skin glowing and rejuvenated. Neo was friendly, kind and professional. I will definitely return to Mandela Wellness Spa and look forward to trying some of the other treatments.
I booked multiple treatments with Neo on one morning: massage, feet and facial. It was my first visit and would highly recommend Mandela Welness Spa. Neo is very experienced in different styles and practice of therapies and also very flexible, adapting to what is needed for you as an individual.
This is my third visit to Neo twice I’ve had the best massages and third my first ever lift facial. Neo works her magic and is so professional kind and is fantastic at what she does. Consent is always asked to take photos and it is so rewarding to see the before and after pictures to know that she makes such a difference to your mind body and soul. I would not go anywhere else as I feel at ease and revitalised and relaxed every time. If I could afford it , I would treat myself every week. She is such pleasure to look forward to seeing keep up the amazing work lovely 😍xx
I highly recommend mandala wellness. Always professional and respectful. I got the facial and massage. It was brilliant. I felt like a different woman when I left.
I have received several treatments now from Neo and she is amazing, I have the lymphatic body massage and the gua sha facial. Both of which I highly recommend. She is very professional and kind. To find someone who uses several discipline’s and techniques of ancient origin is unique in Newcastle. I look forward to my sessions and have no hesitation in recommending Neo.
5 star experienced .Neo was fantastic ,professional and will 100 percent be going back . She makes you feel welcome and I had a back and neck massage and I feel so relaxed now .I would recommend anyone who is after a massage to contact Neo .Brilliant service 👏👏👏
Lymphatic Drain Massage. Neo is excellent. Incredibly professional and knows what she is doing! I came away feeling super relaxed. Neo provides a fantastic service and made me feel at ease throughout the whole treatment. I will definitely be returning!
I have been a customer for a long time and I have found Neo to be 100% professional. She discusses your aches and pains before each session and tailors the massage to meet your needs.
Neo’s place is my best place to go for a great massage. I use her services for more than 2 years already. She is always very friendly and welcoming, and massage is amazing, as she tries to customise approach to every customer. I really enjoy her professionalism and great attitude to her clients! Thank you Neo!
Neo’s facials are by far the best I have ever had, and I have had plenty (and in many different places) in my time. She is incredibly skilled and very polite and diligent in her manner. I have many friends that have had treatments from Neo and they’re all amazed at how incredibly talented she is. As someone who wants to promote her business, she often needs before and after photos to put on her website but always asks permission to take the photos.
Unfortunately my first 5 star review is below. In reply to response, Neo, I never gave consent and you never told me before, and you never asked. I nearly went to the police over this matter as I felt so strongly about it. I’m fully aware that no picture or video of my naked body would be flattering, hence my horror at them being taken. I can share the message post treatment to my husband! I once dressed challenged them and asked you to send me all the images and videos and you only sent me one. I wanted to check that I hadn’t accidentally misread the online booking to make sure I hadn’t given consent. What you did was unethical, you also failed to mention the personal comments you said regarding my ‘chunky’ bits as you called them or ‘kneading sourdough’. All points I hope you learn from. The fact you are stating incorrect information is deeply concerning. I also was face down in a massage table, I did not see a tripod being set up etc, you are using different equipment etc, I would never have guessed a tripod would have been used without my prior consent which again was never ever given. It’s highly unethical. Why I have changed this to one star is due to the treatment I received on my second £95 lymphatic drainage massage. Neo was aware I had lost over 7 stone and it was my first time being massaged since, I was conscious of my body, it took a lot for me to book. My first issue is that while on my back Neo took a photo of me my from feet up over, I never gave permission for photos to be taken, two when I turned over a cloth was placed over the face, but I noticed from the small gap her face kept looking up over my shoulder on the left, I was horrified to discover a tripod was then moved, with her phone recording. Not only this when she moved onto massaging my stomach she compared it to kneading sourdough. She had grabbed areas of skin asking what I was planning to do with this ‘chunky’ area. Once I was dressed I asked to see the photos taken, when I discovered the photo of me face down on the bed, then she played they video and I could see my knicker line moving and my private area. She said it’s ok none of your face is showing. Neo you missed the point, it was unethical and left me very upset. I asked you to delete these images and I sincerely hope this is a lesson learnt. I went through every step that I completed online to book and at no point did I sign anything to say photos could be taken. Neither did I give verbal consent. I was deeply upset by it as I did have trust in her, from my first visit and had recommended her to several people including my own son. Massage was great, until I turned over and felt deeply uncomfortable but being in just my pants felt like I could say nothing. I suddenly felt very exposed and embarrassed. All trust has gone and she has lost a customer. I went in for a lymphatic drainage, I was unsure what to expect as it was my first time. The room was relaxing, Neo worked her magic and it was really fantastic, advised me what I need to book in the future and how often to have them. I have recommended her to people on social media and will be back regularly myself for treatments. I am going to also book my son in for a sports massage as he’s at uni and plays a lot of sports. It is now the day after and my skin feels great!
Neo was really great, nice & firm to relieve longstanding tension in shoulders and head. I had a migraine attack day before and this really helped with the recovery. Thanks again 😊
We may offer various package deals and wellness programs for regular clients. Contact us directly to inquire about current promotions, package pricing, and membership benefits.
Please arrive a few minutes early for your first visit to complete any necessary paperwork. Wear comfortable clothing and avoid heavy lotions or makeup if you're receiving skin treatments.
Please contact us for specific information about parking availability and location details. We'll be happy to provide directions and parking instructions when you book your appointment.
Mandala Wellness spa is a beauty and wellness establishment that offers skincare and massage therapy services. The business appears to specialize in skin treatments and therapeutic massage, combining these services under one location. As a spa focused on wellness, they likely provide various treatments aimed at relaxation and skin health maintenance.
This profile hasn't been claimed by the business owner.
