Kate Lillie

Jun 8, 2025

Photos taken without consent…

Unfortunately my first 5 star review is below. In reply to response, Neo, I never gave consent and you never told me before, and you never asked. I nearly went to the police over this matter as I felt so strongly about it. I’m fully aware that no picture or video of my naked body would be flattering, hence my horror at them being taken. I can share the message post treatment to my husband! I once dressed challenged them and asked you to send me all the images and videos and you only sent me one. I wanted to check that I hadn’t accidentally misread the online booking to make sure I hadn’t given consent. What you did was unethical, you also failed to mention the personal comments you said regarding my ‘chunky’ bits as you called them or ‘kneading sourdough’. All points I hope you learn from. The fact you are stating incorrect information is deeply concerning. I also was face down in a massage table, I did not see a tripod being set up etc, you are using different equipment etc, I would never have guessed a tripod would have been used without my prior consent which again was never ever given. It’s highly unethical. Why I have changed this to one star is due to the treatment I received on my second £95 lymphatic drainage massage. Neo was aware I had lost over 7 stone and it was my first time being massaged since, I was conscious of my body, it took a lot for me to book. My first issue is that while on my back Neo took a photo of me my from feet up over, I never gave permission for photos to be taken, two when I turned over a cloth was placed over the face, but I noticed from the small gap her face kept looking up over my shoulder on the left, I was horrified to discover a tripod was then moved, with her phone recording. Not only this when she moved onto massaging my stomach she compared it to kneading sourdough. She had grabbed areas of skin asking what I was planning to do with this ‘chunky’ area. Once I was dressed I asked to see the photos taken, when I discovered the photo of me face down on the bed, then she played they video and I could see my knicker line moving and my private area. She said it’s ok none of your face is showing. Neo you missed the point, it was unethical and left me very upset. I asked you to delete these images and I sincerely hope this is a lesson learnt. I went through every step that I completed online to book and at no point did I sign anything to say photos could be taken. Neither did I give verbal consent. I was deeply upset by it as I did have trust in her, from my first visit and had recommended her to several people including my own son. Massage was great, until I turned over and felt deeply uncomfortable but being in just my pants felt like I could say nothing. I suddenly felt very exposed and embarrassed. All trust has gone and she has lost a customer. I went in for a lymphatic drainage, I was unsure what to expect as it was my first time. The room was relaxing, Neo worked her magic and it was really fantastic, advised me what I need to book in the future and how often to have them. I have recommended her to people on social media and will be back regularly myself for treatments. I am going to also book my son in for a sports massage as he’s at uni and plays a lot of sports. It is now the day after and my skin feels great!