Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Excellent service by the whole team. Connect to them instantly & get issues resolved asap. and my recent experience with Marizabel ( 38555) is amazing too..
I was having problems with my Lycamobile SIM card. Clea (ID number, 30094) was very helpful in getting me changed over to a new Lycamobile SIM card.
Very good response from Patricia and really appreciated!! ID number : 30147, Name : Patricia
Thanks, Clea for supporting me with my case, with swift response and the right solution addressing my ask.
Judy with customer representative number 30093 was excellent with her service to me as a customer. I am so impressed. Keep it up girl
Honestly guys, I’m not hard to please. I’m not! I’m actually quiet been patient. 2 weeks now and can’t make calls during tragic circumstances. I have an email trail of about 50 messages. I supplied all information requested on the first email I was actually go to a point where I volunteered my blood type and had to highlight GDPR concerns because of the level of information that was being requested just to pass data protection. Seriously excessive. Only short of my pin number. They even wanted information. I couldn’t possibly supply. This is horrendous customer service. Bordering on malevolent, even harassing when looking for help, and blocked from making a complaint too. Certainly no response When I asked for the complaints procedure. Madness. Lyca treatment of customers would be illegal in some countries. FACT! Pay that bit more for Eir. IMO. It’s just not worth it, even they know it’s not! They do. Has to be part of their business plan to avoid customer service on any meaningful level. All adds up. So sad. It’s backward companies like this that make us look like a backward country. Don’t lyca ! Reference numbers supplied, can’t wait to hear this response. IN RESPONSE TO YOUR REPLY: There WAS NO RESOLUTION. Clearly you haven’t understood the situation. I topped up the wrong Leica number (Apple logged me in) which wasn’t being used, and I was told this could be resolved quickly. I now longer use either Lyca number after your shambolic unhelpful customer service which left me without a phone for 2 weeks while you guys went around in circles asking for extremely excessive amounts of information, including information I couldn’t possible supply. I was ignored for a week when asked for the complaints policy. As a matter of fact I only received it once I sent a screenshot of this review. Had do you have read the review properly you would’ve understood I’m now with a different network, with a New Number. So Iv resolved myself without any resolution from Lyca. If you can’t resolve after maybe 50 emails, I assume you prefer not to resolve at all so I won’t waste any more time. You’re welcome to my €20. It was worth it for this review and the word of mouth on your company and it’s tragic customer service that will proceed it. Thanks and take care
Great experience with Clea ID number, 30094 who despite the medium of online chat gave clear concise instructions on the porting process which for some reason didn't go through online. Calm and helpful throughout, a great person to have on the helpdesk.
