Edmund was a big help in assisting me…
Edmund was a big help in assisting me to setup my Lyca prepaid SIM and convert it to eSIM. He guide me from start to finish.
4.4
Great
235 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile NO receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
It was a bit of a struggle to get…
It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in activating my sim card.
My guy Edmund was very pleasant to…
My guy Edmund was very pleasant to speak to and made the experience much much easier than going to the store
I want to highlight the excellent…
I want to highlight the excellent service provided by Edmond during a recent customer interaction. When he received a call from a me seeking assistance of my subscription, he responded with professionalism, empathy, and clarity. He took the time to listen attentively, asked the right questions, and guided me through the necessary steps in a calm and reassuring manner. What truly stood out was his ability to simplify complex information, making it easy for me to understand their options. His patience and dedication left a positive impression and demonstrated a strong commitment to customer satisfaction. Edmond is an asset to the team, and his approach reflects the high standards of service we strive to maintain. Keep up the great work!
Company details
Information provided by various external sources
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Contact info
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Website
lyca-mobile.no
All reviews
235 total • Write a review
Showing 221 - 230 of 231 reviews
OS
Ich habe Unterstützung gesucht
Ich habe Unterstützung gesucht, weil meine Sim-Karte das Netz nicht gefunden hat. Herr David hat mich beraten. Er hat das sehr gut gemacht. Ich danke ihm vielmals
Date of experience: August 4, 2020
ZH
I just spoke to one of lycamobile agent…
I just spoke to one of lycamobile agent in live chat. Marianne Sherlotte is so helpful and very responsive. She give every details that you will ask her. Thank you so much.
Date of experience: June 30, 2020
MY
Kritisabel kundeservice. Fejl sprog.
For det første vil de ikke, at kunder rater dem på Trustpilot. For det andet så kan jeg godt forstå dem. De driver lidt useriøst kunde service. Norsk domæne skriver til dem på norsk og de svare på engelsk. En ting som det norske folk er lidt optaget af er deres" kodebrikke Digitalt på Telefonen" som de ikke understøtter og ej heller kommer til i fremtiden. Det er nok lige så meget BankId som har sat en barriere op med sikkerhedskrav alle telefon net udbyder ikke kan følge. Der er så heller ikke nogen steder man kan finde hvem/hvilke net der gør det. Ej heller hos BankId
Date of experience: June 21, 2020
AA
dårlig system og kundeservice
Eg nettop å snakket med ei kundeservice som heter katerina, hun snakket veldig dårlig norsk. Jeg var forbanna at hun slutte samtaler når jeg prøve å få hjelp fra henne om refundering. Også hun skrike på meg. Hvorfor du ansette henne til å jobbe som kundeservice? Hvis hun gjøre sånn med kunde. Dere må sparken henne det er veldig dårlig gjort. Jeg skal aldri bruke lycamobile simkort og skal jeg si til alle at dere har veldig dårlig system og kundeservice.
Date of experience: February 12, 2020
Am
Anita morten
US
Enkel og god påfylling
Enkel og god påfylling Det virker upåklagelig.
Date of experience: November 30, 2019
ZA
Hayne is very efficient and polite
Hayne is very efficient and polite. 5 stars for your service.
Date of experience: November 29, 2019
TT
Mistet jeg mitt gamle simkort og en…
Mistet jeg mitt gamle simkort og en kundeservice som hjelpe meg å overføre det fra igår til ny simkort. Tusen takk for kjæmpe god service.
Date of experience: November 29, 2019
TB
Rask og tilfredsstillende tjenester…
Rask og tilfredsstillende tjenester takk.
Date of experience: November 29, 2019
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