Luxe Cosmetics Reviews

I love this product

I have NOT received my order and it has been weeks, yet I’m asked to provide a review. This is not a very good way to do business. Needless to say, I am quite disappointed and frustrated.

I tried to cancel my order but you somehow couldnt find it to cancel it.

They advertised the Luxe Lashlift kit with the Brow Laminating kit (a combo). I selected the "combo set" showing both kits and then selected a family supply of 15 applications. When I received my package, I was only given 3 Luxe Lashlift sets containing 3 applications each and ontop of that, expected to use it for my eye brows aswell. I left this same review on their site, and it does not show. False advertising and didn't receive even 15 applications of the Lashlift set 🤷‍♀️

I ordered the undereye balm and it came damaged. I contacted Luxe and heard back super fast from their customer service department with a personal message, not just a canned all the same message. I had sent photos of the damaged package and product so they could see how bad it was. They sent me a whole new order that I received a couple of days ago. I appreciate the customer service, and will continue to order from this company! KC

I am doing as the company asked. I have requested a refund and sent the email twice. I keep getting the message below. Just please refund me. #LCU1115722 Delivery has failed to these recipients or groups: Luxe Cosmetic US A problem occurred during the delivery of this message. Please try to resend the message

I used to buy the lash lift kit, and it actually worked. But they must have changed the formula because this latest experience was absolutely dreadful. While the new packaging looks nice, the quality is now awful: Pads won't stick: The silicone shields refused to adhere to my eyelids and kept lifting. Useless glue: My eyelashes wouldn't stick to the pads at all, even when I piled on extra glue. They clearly spent their budget on pretty packaging instead of a working product. I will never buy this again and do not recommend it. Update:27.07.26 customer service was very good they reached out to check if they could offer an alternative product or refund.

I love the product! No disappointments! Customer service is very attentive and always there when you need them!

As long as I get my stuff it’s a 5 ⭐️

Great product, saves so much money and makes me feel more confident

Love the color changing foundation, great color matching and very moisturizing! Will order again ! Super quick delivery service!

i’ve used this product before and it lasts sooo long and the results are perfect every time

I received my product promptly. The product is wonderful. I do not think I will ever use any other.

It’s super easy to order, the order arrives promptly and the products have been continuously and reliably great. It’s really easy to get great and long lasting results at home when it suits best!

I saw this advertised and wanted to try it especially when they had the 2 for 1 offer. I saw it advertised so many times as "last days" which is fine but wasn't the case because a month later it is still selling as 2 for 1. I was only able to buy 2 in the one colour though this option has now changed to letting you choose 2 colours. The ad said 100% money back guarantee so I felt it was a safe purchase. The product was nice but the medium colour was orange on me and too dark. They gave me some tips which I tried but the colour was the same. They do NOT live up to their claims of a money back guarantee or the offer to send the product back no questions asked. Buried in their T&C's is the fact it doesnt apply to multi pack orders. But I couldn't buy it any other way other than 2 packs. It clearly says twice in their ad and on the checkout screen that about the 100% money back guarantee. They offered me 30% back which I had to reluctantly accept as it was better than nothing. I liked the product but it was the wrong colour for me. I will buy another one to try the correct colour but it leaves me disappointed when companies selling high volumes make false claims in their advertising and we as the consumer can't do anything about it.

If I could give them zero I would. 9 weeks to get eye balm, product does not live up to the claims. Requested money back guarantee with no response. Poor communication I wouldn't bother with this company or its products.

Just received my 2nd box, and it has been life changing! As a busy mum of two young kids, I used to hate going out without make up, but never seemed to be able to prioritise myself. Now, with the lash lift kit, i can leave the house knowing it looks like I’ve done my eyes! Love catching a glimpse of my reflection and thinking how long curly and dark my eyelashes are. It makes such a difference

hi it’s my second time ordering from you guys , my package was incomplete and unfortunately there is no means to contact you guys , i tried emailing you , messaging nobody responded , i ordered3 lashlift plus tint , didn’t receive any tint. your customer service is not so good

I prefer to see a complete visual of my products, including discounts, taxes, and shipping, if there is a charge. For complete transparency please do not stick other offers into it when I am trying to check out….