Very dissapointed. I hope this is resolved quickly
I placed my first order with Luxe Cosmetics after spending a long time researching different lash lift and brow lamination kits. I was really excited to try the products. I ordered the Lash Lift & Brow Lamination Bundle and selected 2 Sets, as well as a Tint Kit. My basket and order confirmation also showed that I would receive a free Brow Lamination Kit as part of the promotion. When my order arrived just over a week later, I only received one Lash Lift & Brow Lamination set and the Tint Kit. The additional set I paid for was missing, and the free Brow Lamination Kit shown on my order confirmation was also not included. I contacted customer service immediately but only received an automated AI response. I have still had no reply or resolution. I go on holiday very soon, and this has been extremely disappointing. I specifically ordered in advance to make sure everything would arrive in time, but instead I have been left without the products I paid for and no response from customer service. At this stage, I would like either: * the missing items to be sent by priority delivery so they arrive before my holiday, or * a refund for the items that were not supplied. My experience so far has been frustrating because I paid for 2 sets but only received 1, and the free Brow Lamination Kit listed on my order confirmation was also missing. I hope Luxe will resolve this quickly, but the lack of communication has been very disappointing.