Lovers Canal Cruises has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
Forced to give a one star, faced a very rude staff who talked rude to us while using the pay n use toilet in the cofee shop .Why would we jump line to to save a couple of euros when we can buy 3 cruise tickets! No wonder the ratings are so poor. That is not 'NORMAL' behaviour while serving customets girl!.
Op dinsdagmiddag 10 juni had ik een nare ervaring bij de ticketbalie van Lovers Canal Cruises bij Amsterdam Centraal. Ik vroeg op een normale en vriendelijke manier of ik recht had op korting met mijn pas. De medewerker van de klantenservice – die ik op dat moment telefonisch sprak – bevestigde dat dit inderdaad het geval was. Tot mijn verbazing weigerden de dames bij de kassa dit te accepteren. Sterker nog: ze vielen de medewerker van de klantenservice verbaal aan, terwijl ik het gesprek via de telefoon volgde. Het was ronduit vijandig en ongemakkelijk om als klant tussen twee interne medewerkers te staan die zo met elkaar omgaan. Ik voelde me totaal niet welkom. Uiteindelijk ben ik zonder tickets vertrokken omdat ik me er ronduit onprettig bij voelde. Dit is niet wat je verwacht van een organisatie die toeristen en bezoekers op een prettige manier wil ontvangen. Een zeer teleurstellende ervaring.
I am so glad we got to see the most beautiful canals of Amsterdam from the water. You get to see and learn about the architecture and the history of the city. Our captain was fun and friendly, making some extra comments on top of the audio guide for a more personal experience.
We pre-booked a 2.00pm Lovers cruise which we intended to board on the canal in front of the Rijks Museum. The season is spring/summer. The temperature was about 20deg. On arrival, we were informed that there was to be no 2.00pm cruise and we would have to wait for the 2.30pm cruise. I asked if a refund could be claimed and was told "No". We boarded the 2.30pm boat and all looked good. It was not a busy day and there were only about 6 other people looking to board. Then we were told to disembark because we were to cruise on another boat with a large group which might spill over to 2 boats. Great (groan), the boat was going to be full. Anyway, about the cruise itself. The boat was covered with a perspex top and solid framework. This was not too hot under the sun, but our position up the front precluded the possibility of taking any decent photos and limited what you could see. Commentary through supplied ear phones was pretty poor and intermittent and often, during an important piece of information about a particular building or landmark, the captain would come on the PA to point out that feature. Listening to both the captain and the ear phone commentary meant that you basically heard neither. I'm sure the captain meant well but we would have been better off if he stayed quiet. Overall, I feel that this cruise was a waste of 35EUR for 2 of us. I would recommend, if you wish to do a canal cruise, choose an open boat with no cover and enjoy the sun and better view.
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lovers.nl999 total • Write a review
Het is gelukt om twee kaartjes via de website te boeken.We kregen een bevestiging en niet lang daarna de kaartjes per mail. Op de telefoon hebben wij ingecheckt. We hadden ze ook uitgeprint maar die waren we thuis vergeten mee te nemen
Date of experience: December 21, 2022
Over booked boat cruise with not enough seats for everyone. Several couple or families had to split to avoid doing the tour standing. Some people had to go outside at the back. Rude service and attitude when I raised the issue. “This is like the bus, if you are not happy, you don’t take it”. A 26€ bus ticket where the windows are full of fog which makes it almost impossible to enjoy the lights tour.
Date of experience: December 21, 2022
US
We had a bad experience. They oversold the boat and we were forced to sit on the back of the boat in the cold rain. They did not communicate well with us regarding where to sit and where to go. I would not recommend this service again.
Date of experience: December 21, 2022
On apprend sur l'histoire d'Amsterdam et on vois de jolie paysage
Date of experience: December 21, 2022
Lokatie goed te vinden Prima boot met vriendelijke gastvrije en grappige schipper Mooie route gevaren tijdens Amsterdam light festival Zeer tevreden
Date of experience: December 21, 2022
US
Vooraf staat dat de tour ongeveer 75 minuten duurt, en het was werkelijk net aan 60 minuten. Het varen en het verhaal liepen in het begin niet synchroon, waardoor je al voorbij het kunstwerk was terwijl daarna pas de uitleg kwam. Voor mij een teleurstellende tocht die veel te veel geld kost.😖
Date of experience: December 20, 2022
