Love Luxury Reviews

Disappointed about lack of transparency from Love Luxury. Sent clear pictures via WhatsApp and discussed options. Not only did they not provide a rough quote but when I went in with my LV bag they said they only offer consignment price for this brand. They could have said this to me via WhatsApp which would have saved me from making a trip to the store. Not sure what they gained from this if I’m honest. Good lesson on how social media hype shouldn’t be trusted. Gave the 2 stars as the staff were friendly.

Good selection

Loved going to the London shop after watching alll the videos. Everyone, the security guard, the sales assistants is very friendly and professional! I was helped by Souhaila who is outstanding, clever kind and knowledgeable! I also found the perfect bag for myself! Go visit you wont be disappointed!

Was recommended to Love Luxury from a good friend of mine ! Was very impressed with the whole experience from start to finish Communication initially over WhatsApps was clear & professional . When I arrived the 2 doormen were friendly & welcoming. Then I was greeted by the lovely Angel . She was very professional, yet friendly & warm . Paperwork was quick & efficient . She knew I was going on holiday that evening , so said she would make sure authentication & payment was fast tracked . By the time I got home , I had received my payment . Excellent customer service & Team Work ! If only all places were like this, the world would be a better place :)

I had a really lovely experience with Love Luxury’s preloved service. I enquired about a bag on their website, was contacted within a day (might have even been on the same day) and an appointment was arranged very quickly so that I could view the bag in person. Staff were incredibly polite and friendly and gave me an excellent deal on my purchase. I returned the very next day to pick up an LV Lock Me in immaculate condition. Again, appointment was made quickly, everyone was really friendly and polite, and nothing was too much trouble. Will definitely be back.

Just love marya and the rest of the team, will definitely have to visit in person one day ,marya knows so much from bags to watches and has excellent eye for detail and very friendly and polite

I was looked after by Souhaila who was very helpful and knowledgeable making my experience at Love Luxury amazing, I will definitely be coming back for my next Hermes purchase, thank you very much

My daughter and I has an incredible experience shopping at Love Luxury yesterday. We were made to feel special the minute we arrived at the door. Souhaila was a huge help and sourced me the exact bag that I was looking for. I’m so thrilled with it. We were treated like royalty and they even organised a taxi for us. We will be back - I now need a black Birkin bag too 😅 Thank you Love Luxury

I had a disappointing experience with Love Luxury London raising concerns about their professionalism and business practices. I inquired about two watches listed as available—Cartier Santos de Cartier Steel 40mm Blue Dial WSSA0030 (2021) and Rolex Datejust 31 Two-Tone Rose Gold & Steel – Ref 17824. My request was simple exchange my Tag Heuer and Longines watches toward these purchases and pay the difference of the £13,500 invoice value. While I understand that not all stores accept exchanges what shocked me was the inexcusable delay and complete lack of professionalism in their response instead of a prompt answer it took them over five hours to confirm whether they even accept exchanges while my direct payment-related questions were ignored. I had a budget of £10,000 which I was willing to stretch for these investment pieces irrespective whether exchange took place or it didn't their attitude suggested they were too important to deal with me. After all I cannot afford to buy a £100 million charter plane, a Rolls-Royce, and a Lamborghini in a single day or a collection of Hermès Birkins carefully placed in a car’s backseat unlike their Directors (though they claim to source them despite Birkins being available only via exclusive waitlists). Their financial report shows a turnover of £600,000 if they indeed made £50,000 in a single month my £13,000 purchase would have accounted for 25% of their monthly revenue yet they dismissed it as insignificant. Their business model raises serious red flags. If their revenue is so strong why not hire professional staffs. Many customers report that visits are appointment-only even when the store appears to be empty. Clients requesting to view watches or accessories were allegedly told they were sold, awaiting collection or inaccessible due to missing keys. This raises the question Are these products even real, or are they just staged for social media sourced from family and friends? Additionally their business practices may violate UK consumer laws. No 28-day return policy and charge £100 deposit for product reserve are forfeited if client finds the in-store item differs from the listing and decides to withdraw their purchase decision. Thankfully I purchased a Rolex Yacht-Master 40 and Tudor Black Bay 58 from a retailer that respected my business enclosed here are the pictures and the link of my review about them where they acknowledged my purchase. Beware of Love Luxury it became increasingly clear that Love Luxury is more focused on social media marketing which is their source of revenue than actual in-store luxury retail. The store itself feels like nothing more than a front to generate engagement and credibility online rather than an actual place for serious luxury transactions.There are far better luxury retailers available.

Marya was great!!! She helped me with getting my dream bag. I came all the way from PR to purchase 2 bags, My dream bag which was a blk birkin 30 and got also gold Kelly 28!!!! Definitively will come back:)

Dear Love Luxury Team, Thank you for finally acknowledging my name after a series of correspondence. Let me be unequivocal: my Google review was grounded in fact, not emotion, and your dismissive response only compounds the profound dissatisfaction I have endured. Your suggestion that my experience was rooted in “confusion” is not only patronising but entirely inaccurate. There was no confusion on my part only a consistent pattern of misleading information, a lack of transparency regarding my consigned item, and an opaque process that demonstrated a blatant disregard for client care. To reiterate: I emailed you on 28th August 2024 about my consignment (left in your care on 1st May 2024) and received no acknowledgement. I followed up again on 9th February 2025, copying your admin team and management, yet again with no reply. This left me with no option but to visit your store in person on 12th February 2025, where I was subjected to unprofessional, hostile, and dismissive conduct by Souhaila an experience witnessed by my colleagues, who were equally appalled by the atmosphere she cultivated. To claim you require “further information” is baffling, given I have already outlined these failures in exhaustive detail. Let me be clear: this is not a matter of “feelings” but of basic standards. A brand purporting to represent “luxury” should not require reminders to train its staff in professionalism, courtesy, or rudimentary client communication. The absence of care, accountability, or even a semblance of competence has irrevocably damaged my trust in your business. I trust you will acknowledge that the information provided is rooted in documented facts, not subjective viewpoints. Yours sincerely, Hugo Sherchan

Fast response, easy and pleasant experience. And such an incredible array of Hermès in store!

I had the best experience selling a birkin with love luxury. Marya was a pleasure to work with and I will always choose to work with them in future.

I recently purchased 2 Hermès handbags from Love Luxury, and I couldn’t be happier with my experience! The bags were exactly as described—flawless craftsmanship, authentic details, and impeccable quality. Marya at Love Luxury was incredibly professional, extremely knowledgeable, and made the entire process smooth and enjoyable. Her expertise in luxury goods gave me complete confidence in my purchase, and they went above and beyond to ensure I was satisfied. The packaging was beautiful, adding a premium touch to the experience. If you’re looking for genuine luxury items with exceptional service, I highly recommend Love Luxury. I will definitely be returning for future purchases! Thankyou so much Hilary

I really love the London boutique! I’ve been there a few times and highly recommend it. The team is fantastic, and I’m a big fan of their social media. I made my first purchase and couldn’t be happier!

Purchased a Hermès Kelly bag for my wife, and she was absolutely thrilled with it! The experience in-store was fantastic, and Maria was incredibly helpful throughout the process. Thank you so much to the Love Luxury team – we’ll definitely be back again! Highly recommend.

Recently visited Love Luxury’s store in London and followed it up with a trip to their Dubai location. Both stores are absolutely stunning. During my visit to Dubai, I was thrilled to finally pick up the Mini Kelly I needed just in time for New Year’s celebrations!

I’ve been visiting Love Luxury for about a year now, and the experience has always been fantastic. I even met the director, Adam Abraham, who helped me pick out a stunning Patek Philippe watch on my first visit. Since then, I’ve bought and sold several watches with them, and every transaction has been smooth and trustworthy. Highly recommend Love Luxury – great team, great service, and I’ll definitely be back!

Smooth process of selling my bag, very efficient and owner is so approachable and kind! Would defo buy/sell with them again.

I must say what a lovely 😻 shop looking forward to going to buy another Rolex. Keep up with the brilliant videos.