Love Luxury
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I had a disappointing experience with…
I had a disappointing experience with Love Luxury London raising concerns about their professionalism and business practices. I inquired about two watches listed as available—Cartier Santos de Cartier Steel 40mm Blue Dial WSSA0030 (2021) and Rolex Datejust 31 Two-Tone Rose Gold & Steel – Ref 17824. My request was simple exchange my Tag Heuer and Longines watches toward these purchases and pay the difference of the £13,500 invoice value. While I understand that not all stores accept exchanges what shocked me was the inexcusable delay and complete lack of professionalism in their response instead of a prompt answer it took them over five hours to confirm whether they even accept exchanges while my direct payment-related questions were ignored. I had a budget of £10,000 which I was willing to stretch for these investment pieces irrespective whether exchange took place or it didn't their attitude suggested they were too important to deal with me. After all I cannot afford to buy a £100 million charter plane, a Rolls-Royce, and a Lamborghini in a single day or a collection of Hermès Birkins carefully placed in a car’s backseat unlike their Directors (though they claim to source them despite Birkins being available only via exclusive waitlists). Their financial report shows a turnover of £600,000 if they indeed made £50,000 in a single month my £13,000 purchase would have accounted for 25% of their monthly revenue yet they dismissed it as insignificant. Their business model raises serious red flags. If their revenue is so strong why not hire professional staffs. Many customers report that visits are appointment-only even when the store appears to be empty. Clients requesting to view watches or accessories were allegedly told they were sold, awaiting collection or inaccessible due to missing keys. This raises the question Are these products even real, or are they just staged for social media sourced from family and friends? Additionally their business practices may violate UK consumer laws. No 28-day return policy and charge £100 deposit for product reserve are forfeited if client finds the in-store item differs from the listing and decides to withdraw their purchase decision. Thankfully I purchased a Rolex Yacht-Master 40 and Tudor Black Bay 58 from a retailer that respected my business enclosed here are the pictures and the link of my review about them where they acknowledged my purchase. Beware of Love Luxury it became increasingly clear that Love Luxury is more focused on social media marketing which is their source of revenue than actual in-store luxury retail. The store itself feels like nothing more than a front to generate engagement and credibility online rather than an actual place for serious luxury transactions.There are far better luxury retailers available.