LOT Polish Airlines

Customer service not existent.

SCAM! Cancelled my flight + can't refund because: -Website shows an Error -Don't answer phone calls no matter if you call the German, Polsih, Russian, Englisch etc Hotline you're on the neverending holding pattern - Don't answer on Facebook / Instagram - They are unreachable if you want to your money back but they are SUPER FAST to take your money away They ust ignore you. Suki blyat ! SCAM!

Lot odwołuje loty do 31 sierpnia i nie zwraca za nie pieniędzy! Lot sprzedaje bilety na loty, które wie, że się nie odbędą!

I booked a flight with a very expensive tariff that allowed me to get ticket refund however at my request LOT is still refusing to reimburse me after 90 days, next time you travel LOT remember: LOT = Lot Of Trouble!!!

Please contact ticket issuing office in order to proceed with the refund. When you enter the ticket number in the refund procedure, it will be displayed like this. What should I do?

We bought a business class flight from Gdansk via Warsaw to Sri Lanka - LOT offered good prices, if the ticket was bought well in advance, so we decided to experience a bit of luxury. The outbound flight on March 11 was very pleasant with full service and an almost empty cabin. Unfortunately, due to spread of coronavirus during our stay Polish government closed borders and LOT canceled our return flight. Of course, LOT did not care to inform us about anything, we learned about canceled flights from friends who called us from Poland. Then the first problem occurred - it was not possible to contact the airline. Answering machine stated that waiting time was less than a minute, then music for hours, and connection was lost. Friends from Poland called us about resumption of some flights to Poland. The price of the flight was not to exceed PLN 2,400 (the rest was to be paid by the government). But there were no flights from Colombo on LOT website. According to the site info, in the absence of a flight from a given country, application form had to be completed and LOT was to inform about flight home. LOT never contacted us. Our Polish friends phoned us that there was a flight from Colombo on March 17. The LOT website, offered tickets, but only on March 29 and at a price from PLN 2,350 for economy to almost 8,000 for business - one way and only to Warsaw!! For the record – RETURN economy flight from Gdansk to Colombo was around PLN 2,300 by the time we booked our tickets. Change of booking by Internet was impossible. Being extremely lucky I was able to call the hotline at 3am and change the reservation, just before deciding to pay again for an already paid flight - only at least twice the price. Then unpleasant surprise on board. Information that "due to circumstances the on-board service will be limited." We have pandemia but there were no disinfectant or sanitizing wipes on board. Only passengers' temperature was taken, a little bit of some gas was sprayed in the cabin before departure and a medical form filled. One of the toilets was reserved for use by the crew only. A service below the worst low-cost airline was offered for a 10-hour flight. No hot meal not even a cup of coffee or tea.Mineral water, two disgusting, inedible, cellophane wrapped sandwiches and juice or soda. AND THAT'S ALL!! in Business Class LOT probably "saved" some $250 on this flight in exchange of loosing their reputation and future passengers. Aircraft staff had hot meals, but only for themselves. It appears that LOT try to recover future loss of income by selling substandard service for full price. And LOT probably will also want to reach into the pocket of all Poles by extorting subsidies from the Polish government to tickets that either had already been paid for by passengers in advance, or by the ones now forced to buy one-way tickets for the price of a return one. I asked for a complaint form, but I received a reply that such did not exist and that they have forms "on normal flights", but for this flight "the forms were not delivered by Warsaw". A survey that can be completed using the onboard entertainment system is another sign of complacency and arrogance of the LOT management. There is practically no room for any critical comments about the service. There is a list of superlatives about LOT and their staff, and the only choice is to confirm at least one item per page. If none of the given "superlatives" is true and nothing is marked, then the survey cannot be continued. In this way, praise must be given to staff behavior that has not taken place. But LOT can boast about excellence of the services confirmed by satisfied passengers. Congratulations to LOT for complacency and Survey Analytics for the lack of professionalism in preparing the survey. As Pole I used to fly LOT even if it was more expensive - never again.

I've used LOT Airlines many times and it is really not bad airline with one of the most affordable prices. Service on board is good too. The food is not bad, but nothing special, just regular. And I like the schedule of the flights. Will use it more.

A good impression is made by offering outstanding services (for which passengers are paying, of course) not by pictures showing any plane in the air...I had my luggage destroyed while flying to Norway at the beginning of November and nobody from LOT seems to give a damn about this, although I filled a complaint & spoke to several people. It`s the first time I see such lack of professionalism and definitely the last time LOT has had me as a customer.

Lack of customer service. You open a claim, then you don't have the right to answer and to fight for your rights because they send the answer from a noreply e-mail address. Who does that?! In order to solve my problem I have to re-open another claim, to which till now (4 weeks later) I didn't receive any feedback..Still regret the day I chose this airline to have a transatlantic flight!!! Instead of spending 18 hours flying and 2 flights, I had 36 hours and 3 flights!!! sleepless nights, a lot of stress and no justice so far

Order number: KZ0UKR, Booking number: Flight: RXFAOL I had the right to cancel this round trip. I was not accepted because I stumbled upon a shoelace when I landed on the stairs. Fortunately, I was able to purchase a direct flight to Miami the same day. Of course I bought a round trip because it's cheaper. So I'm not going to use a return flight. I am expecting you to reimburse the cost of the trip and I am not claiming any higher reimbursement at this time. Regards William Honkala South Palm Beach +1561 368 5516

Pour les vols Warsaw vers Tokyo et retour , la place devant le siège est très réduit ce qui rend le voyage très inconfortable . Pas de français dans les programmes de TV. Les repas à l’aller étaient mauvais .... heureusement mieux au retour. Le personnel n’est pas sympathique, il assure le job et c’est tout. Si vous souhaitez des conditions de voyage juste agréable, ne pas prendre la LOT. Utiliser d’autres compagnies !

There were significant delays on both connecting legs on my Prague-Warsaw-Vilnius flight -- I was late at my final destination for about 3 hours. The reason claimed by the staff is just "late landing of the aircraft from the previous flight" which is obviously the airline's fault. I didn't receive any drink or food either at the airport nor on the plane. I also saw that 2 flights on the day were just cancelled. I'm worried for passengers of them because there were no staff at the gates of cancelled flights at all. As a single benefit of the airline I can name friendly staff. That's all. Don't even plan your time of arrival with this airline -- it's just not punctual.

Für die günstigen Preise sind die Sitzplätze ausreichend groß und es gibt auch während kurzen Strecken kostenlosen Kaffee, Wasser oder Tee. Auch die Preise, für die Snacks unterwegs sind noch absolut in Ordnung. Ich habe mich wohl gefühlt und ich bin eigentlich niemand, der sehr gerne fliegt.

Bad service "DO NOT USE THIS AIRLINE" I made a booking, recieved no order confirmation. I called the 24H hotline, been on "hold the line" for 1 hour and 29 min so far still no help. The money has been reserved on my account... Last time I will use this airline.

A scandal for the Star Alliance logo. Never have I experienced so unqualified staff and rude form of communication. I hope for the sake of the quality of air fare experiences in Europe that LOT will go bankrupt alone to increase the average traveller experience.