LOT Polish Airlines
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Lack of customer service.
Lack of customer service. You open a claim, then you don't have the right to answer and to fight for your rights because they send the answer from a noreply e-mail address. Who does that?! In order to solve my problem I have to re-open another claim, to which till now (4 weeks later) I didn't receive any feedback..Still regret the day I chose this airline to have a transatlantic flight!!! Instead of spending 18 hours flying and 2 flights, I had 36 hours and 3 flights!!! sleepless nights, a lot of stress and no justice so far