Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
Lighthouse Credit Union receives a mix of feedback from its customers, highlighting both commendable service and significant issues. Many reviewers praise the staff for being helpful and professional, noting their quick responses and willingness to assist with various financial needs, such as loan inquiries and account management.
Positive experiences often emphasize the supportive atmosphere and effective communication. However, a notable number of complaints point to poor management and frustrating customer service, with several consumers reporting difficulties in communication and unresolved issues regarding their accounts. Some customers express dissatisfaction with the process of adding individuals to existing accounts and the lack of clear payment options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 3.5 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 2.7 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“My husband and I came in to do some a CD transfer”
“Missing payments because as it turns out they were sending notices to a electric account I'd never even opened, still...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Lighthouse Credit Union is #4 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 4.5).
60 reviews of Lighthouse Credit Union. Filter by what matters to you.
I love NECU I always use them for my snowmobiles. The date question below is loaded so I chose today’s date but I have been using NECU for snowmobile loans for years. My friends and family have too!
NECU is friendly and very helpful. I recently became a member and they helped me so much during the process. This is my first time using a credit union and I will be sure to recommend them.
Nicole D. went above and beyond helping me out when I was in a tight squeeze. In fact your whole team of NECU employees are awesome. I’m so happy with the services that NECU provides.
Quick answers to the questions people ask most.
Lighthouse Credit Union offers a variety of accounts, including checking and savings options. For detailed information about specific account types, please visit our website or contact us directly.
Our customer service hours may vary, so we recommend checking our website for the most up-to-date information. You can also call us for assistance during business hours.
We understand that bill payment options are important. For information on how to pay your bills effectively, please visit our website or reach out to our customer service team.
If you experience any issues with your account, we encourage you to contact our customer service team for assistance. They are trained to help resolve any concerns you may have.
Yes, Lighthouse Credit Union offers various loan options. For more details on loan types and the application process, please check our website or give us a call.
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The staff at the credit union in the exeter office are always polite, professional, and very knowledgeable.
Any time I need to do business with anyone at NECU. They are kind, knowledgeable,friendly and always resolve any issue
I call the Branch speak to Karen and her customer service is outstanding
I called regarding a personal loan. I moved out of New England 5 years ago and moved to North Carolina , but have continued to use Northeast Credit union. The woman I talked to was very helpful, offered to do the a application on the phone with me. She was very helpful, friendly and within 8 hours I had the money I applied for in my account. And that is why, even though I no longer live in NH , I continue to bank with northeast Credit union.
What great customer service and ease of closing for my loan. They explained everything well and closed very fast. The people here are top notch and such a great place to bank.
This is our second auto loan with NECU. Gabrielle and her team are so easy to work with!! They are super professional, personable, and quick to close loan. The interest rates are always good too. I always recommend them to friends and family who need loans.
My most recent experience was flawless, The staff at my Kennebunk branch is very pleasurable to do business with. I have been a customer with Ocean Communities/Northheast Creditr union since 1980.
The girls at northwood branch are always helpful when I want to notify that I’m going out of state they help me make sure it’s right, thanks Emma!
What made my experience great was from the minute Cathy picked up the phone and worked "for" me to get the loan I needed. The process was so simple and it all happened very quickly. The best part was the representative Cathy! She was super helpful and knew what she was doing!!!! Thank you!
Makes banking so easy and the people here are always very nice.
Had an excellent experience with my customer service representative. She solved my issue quick easy and seemed like she cared instead of just like it was her job would definitely recommend.
I have a motorcycle loan with Northest credit union I like how the bank works
Lighthouse Credit Union is a financial institution based in New England, dedicated to providing a range of banking services to its members. The company offers various products, including savings accounts, checking accounts, and credit cards, designed to meet the financial needs of individuals and families. With features such as no monthly fees and low-interest rates, Lighthouse Credit Union aims to support members in managing their finances effectively. In addition to traditional banking services, Lighthouse Credit Union provides innovative solutions like the Lighthouse Mobile App, enabling users to perform transactions, deposit checks, and access their accounts conveniently from their smartphones. The credit union also offers rewards programs, allowing members to earn bonuses for referrals and credit card usage. Targeting a diverse customer base, Lighthouse Credit Union is committed to fostering financial well-being and accessibility for its members.
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