11 months ago
Amazing service and they offer free returns if you spend over a certain amount happy customer
11 months ago
Easy of ordering, great shoes and excellent service, used next day delivery and they arrived midday
There was good communication. The item was dispatched and delivered when they said it would be and I was given accurate information as to when I might expect delivery. Very reasonable prices too and no postage! My first experience with this company but probably won't be the last.
Shoes arrived in two working days, as promised. Very well packaged and delivered by Royal Mail in the time slot promised. No delivery costs and tracking was part of the service. Good price and much cheaper that buying Vionic shoes at Next or direct from the company.
Amazing service and they offer free returns if you spend over a certain amount happy customer
Easy of ordering, great shoes and excellent service, used next day delivery and they arrived midday
Legend Footwear are always fast and efficient for all purchases and communication is key, Joe is always on the ball and ensuring goods are delivered quickly, thank you very much and would recommend to friends and family.
Good, clear website, good variety of footwear, reasonably priced compared to other companies, good delivery and return service.
Product just what I needed and price was spot on. Delivery arrived within 48 hours. Great service and great price, what's not to like.
Fast shipping, as described, and great price.
I recently bought a pair of Berkinstocks from this company. Having worn them for less than a month (and approximately a dozen times), the toe bar on one of the sandals came loose from its setting. The sandal cannot now be worn. This was clearly a fault with the sandal. I reported the fault and was told it was ‘wear and tear’ and that no replacement or refund would be offered. As I had only worn the sandals around a dozen times, I appealed against this decision, but the original decision was upheld, alarmingly. Truly appalling customer service. Avoid buying goods from this company at all costs! Shocking service and disingenuous application of and Returns Policy. If wearing a shoe (or sandal) a dozen times is sufficient to deny there being a defect, it is very disappointing (and, in fact, unlawful). Nick Rowe
Great company,from order to fast delivery.
To whom is reading. I was pleased with the purchase legend was a lot cheaper than other places and the item arrived on time. No complaints from me apart from I always would like things cheaper.
Easy to use website. Fast delivery. Instant no quibble returns. Instant refund. Great company.
Amazingly quick delivery even during bank holiday weekend. Birkenstocks are excellent. I will be back!!
Great products and excellent customer service. Definitely consider purchasing future product, highly recommended. 5 Star rating!
Excellent price for a quality item which was delivered in great time.
Excellent service. Authentic product.
UPDATE FOLLOWING LEGEND COMMENTS: my first, second and many communications with legend were way prior to posting my trustpilot review, as requested to do so by a generic legend email, one shoe insole only was problematic and on not one pair but the second pair exactly the same issue, at no point have you mentioned improvement upon wearing the defective shoe until now? However, this would then move to shoes having being worn which would ultimately be my choice and not your recommendation, as you have only yesterday advised you need several photos despite advising you I have literally only opened the box?! Your stringent checks you mention appear to have not happened either both pairs of shoes appearing to be put back in stock and sent out or a huge coincidence same size and same shoe??? Ruching up under the toes when tried on does not seem like it would be ok after a few wears?! UPDATE: legend are fully aware of this ongoing issue and abysmal service, they have since emailed suggesting they have had similar issues? However for the same size and shoe to go out of stock, then back in stock after my return, now back out of stock is too similar? Plus, the left insole is a size bigger, once I returned the original and the same issue arriving again, sharks is all I can think…they now want pictures of insoles, shoes, soles, box etc yet again and suggest I go through the online returns process yet again without any proactive action or resolution from legend Original trust pilot the other day …..Bought a pair of vivobarefoot Bit of a mess with delivery with Royal Mail Left shoe had faulty insole not glued down so when putting foot in insole ruched up at the toes I emailed, no response se, called to be asked for photos of the insoles and they would investigate minus the shoes. No advise on returning. Another call for clarity on what they needed and disbelief at their intention to investigate without shoes I then noticed on website how to do return for exchange so I followed this Then email saying ran out of my size so I asked for another size to give to daughter While waiting g for daughters exchange my size came back in stock so I ordered them Had to chase delivery as didn’t happen and tracker not working. Shoes appeared this morning 4 days at 8am Cannot believe it. Damaged vivo box inside PLUS they have delivered the same shoes I returned with the faulty left shoe insole. ! I emailed S soon as I realised and guess what. No reply, no read receipt, no call, nothing Shocking experience, after I returned the original faulty shoes I then Got an email asking me for several photos of the shoes. Soles, box, uppers, labels, which I had not been asked for at all during 2 calls and implying they will do a thorough check and if any sign of eear may not refund etc ? I received the original faulty shoes Saturday, emailed Sunday upon trying them on, called Monday for advise and support, misadvised and no support regards return/exchange process and then returned Monday unworn Abysmal service, awaiting communication, aovy, resolution x shame on you legend footwear
I love my new vivo!!! My usual size is 5.5 (24cm). I went for size 6 a is perfect with a little bit of room. I think size 5 would be to tide. Super fast delivery!!! I will definitely recommend for anyone… I am already thinking of purchasing another vivo! For that price you can’t go wrong 😊
First time in using this company I was skeptical but went on the reviews. I wanted birkenstock in a colour that was out of stock on the birkenstock website but this company had them. Delivery was very quick, shoes are just what I wanted and I would definitely use again.
Perfect service. Great prices and speedy dispatch. Very pleased.
Based on analysis of 11 reviews rated 1-2 stars for Legend Footwear
“Legend footwear charged me $53 for return new shoes back, their website has inaccurate color description, I ordered b...”
“Put shoes on and you've violated the original condition clause and will be subject to an unspecified amount docked fr...”
“Customer service said there was 'excessive wear' on the boots”
“Legend footwear charged me $53 for return new shoes back, their website has inaccurate color description, I ordered b...”
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Legend Footwear is a UK-based online retailer specializing in high-quality branded footwear for men, women, and children. The company offers a diverse range of products, including boots, shoes, trainers, and sandals from well-known brands such as Dr. Martens, Timberland, Fly London, Birkenstock, and UGG. Legend Footwear aims to cater to customers seeking stylish and durable footwear options at competitive prices. With a user-friendly website, customers can easily browse and purchase footwear, often benefiting from significant discounts and promotions. The company provides services such as free delivery and easy returns, enhancing the shopping experience. Legend Footwear targets a broad audience, including fashion-conscious individuals and families looking for reliable footwear solutions.
Legend Footwear enjoys a strong reputation among customers, with many praising the great prices, quick delivery, and high-quality products. Reviewers frequently highlight the efficiency of the service, noting that items arrive as described and in excellent condition. Positive feedback emphasizes the ease of navigating the website and the satisfaction with purchases, including wellies and boots. However, some customers express frustration over return policies, citing high fees for returning items and issues with product descriptions, such as receiving the wrong color. Additionally, there are complaints regarding customer service, particularly when addressing faulty products. Despite these criticisms, the overall sentiment remains largely positive, reflecting a strong customer base that appreciates the value and service provided by Legend Footwear.
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