Legend Footwear
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I recently bought a pair of Birkenstocks
I recently bought a pair of Berkinstocks from this company. Having worn them for less than a month (and approximately a dozen times), the toe bar on one of the sandals came loose from its setting. The sandal cannot now be worn. This was clearly a fault with the sandal. I reported the fault and was told it was ‘wear and tear’ and that no replacement or refund would be offered. As I had only worn the sandals around a dozen times, I appealed against this decision, but the original decision was upheld, alarmingly. Truly appalling customer service. Avoid buying goods from this company at all costs! Shocking service and disingenuous application of and Returns Policy. If wearing a shoe (or sandal) a dozen times is sufficient to deny there being a defect, it is very disappointing (and, in fact, unlawful). Nick Rowe