customer
1 reviews•New Reviewer
7 months ago
Excellent service
Excellent service
Helpful?
TrustScore
4.2
Great
45
6
0
3
9
63 reviews in total
6 months ago
I purchased the Rome model about 5 months ago and have tried everything to help the water stay clean. It's impossible. The filter just does not work. I'm so annoyed that I spent so much money on this.... See more
6 months ago
Fast delivery, great product. Super helpful guidance on the website for installation and maintenance.
6 months ago
Oem part as ordered though transport company lost it for a period which meant it took far too long to arrive.....part though is perfect no problem with layzspa for actual part
Excellent service
Well packed and delivered on time
Easy to order on line great delivery definitely use again
Ordered new cover for spa, exact fit for pool
All good and first but then!!!!!!! Bought the hawaii with built in pump and everything was great then we had a power cut and the WiFi will not connect. Got in touch with customer service and the performance I've had with customer service trying different apps sending different video's of trying to connect and still not sorted. Now they want me to take out the built in pump and send it via evri!!! 1st the minute I touch that pump my warrenty is void. 2nd if I send it with evri it will ne er been seen again. So I will be left with no warrenty and no pump this is just not good enough. If you have a car and it's under warranty you do not have to take the part out to take to the garage. Honestly lazy spa not good enough.
We purchased a Maldives hot tub from Lay-Z-Spa, or Bestway as they are known, and initially it was good, as expected, very pleasant and worked fine.... Then, some 2 months outside the 2 year warranty, it failed internally, with air leaking into the water jet system and deflating the tub in around 10-15 minutes. We contacted Lay-Z-Spa, they were completely unhelpful, refused any warranty or goodwill whatsoever and effectively told us, tough luck! We now have A £1100 wate of space! So if you don't mind replacing your tub every 2 years at considerable cost, then buy one of these. If however you find this gives you an ulcer like it did me, then avoid this company at all costs! P.S A Replacement liner is circa £699, which I also find unpalatable!
Great company to deal with
New purchase of a Lay-Z-Spa Rome air-jet. Ordered Monday, with me and set up Wednesday! Didn't initially receive chemical bundle (probably my fault) as I had visited site so often before comitting choosing best spa for us! Emailed and spoke with customer service and received chemical bundle Friday. Best purchase I have made in a long time and customer services were so very helpful. Definitely recommend for value and support. Excellent, would definitely recommend and love the Rome as it is compact, well designed and built. I really was impressed how quickly customer services responded to my issue. Well done!
Really good customer service when an item arrived damaged, they didn’t quibble a replacement or refund. All arrived as expected.
I got the Ibiza spa and it is great ,easy to set up and we just love it.recommend getting the thermal cover as we did keeps the water temperature in and saves on heating costs.
Really good service. And reasonable priced
Our new spa was delivered very quickly. We have not used it yet because we prefer to wait for the Springtime.
Great products and easy to use. Had an issue with printing off a manual which they resolved very quickly.
Bought the Rome spa, its fantastic. Very sturdy, powerful jets. Slightly let down by the WiFi couldn't connect, possible weak my end?? And instructions are poor. I ended up on YouTube for guidance.
Great experience. Easy web site to use. Orders received in time well delivered.
Great hot tub . Strong bubbles and the best thing no air . Soild foam . No punctures.
The spa cover is totally as described, fitted perfectly and delivered when promised.
Excellent cover better than anticipated
Great product and fast delivery
Great replacepent. Speedy delivery.
Based on analysis of 12 reviews rated 1-2 stars for Lay-Z-Spa®
“Finally yesterday after 18 months of phone calls, videos and photos I was told my leak was not covered by the warranty”
“The customer service from this company is terrible, the fault with the hot tub was there from day one”
“I purchased the Rome model about 5 months ago and have tried everything to help the water stay clean”
“Lay Z Spa sent my thermal cover with DX express, which are apparently a specialist delivery partner - They managed to...”
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Lay-Z-Spa® is a brand that manufactures portable inflatable hot tubs and spa systems designed for home use. The company offers various models of inflatable spas that can be set up in outdoor spaces like gardens, patios, or decks. Their products typically feature heating systems, bubble jets, and digital controls to provide a spa-like experience in residential settings.
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Lay-Z-Spa® receives a mix of feedback from customers, with a notable 81% expressing positive sentiments. Many reviewers highlight the fast delivery and excellent customer service, praising the helpful guidance available for installation and maintenance. Consumers appreciate the quality and value of the hot tubs, often describing them as "fantastic" and "great." However, there are significant complaints regarding product reliability, particularly with issues related to the hot tub's pump and warranty claims. Some customers report difficulties in maintaining water cleanliness and challenges with defective parts, leading to frustration over warranty processes. Despite these concerns, the majority of users recommend Lay-Z-Spa for its overall service and product quality.
