Sarah Scrivener
1 reviews•New Reviewer
7 months ago
Fantastic verepry quick response and…
Fantastic very quick response and delivery thank u
Helpful?
TrustScore
4.2
Great
45
6
0
3
9
63 reviews in total
6 months ago
I purchased the Rome model about 5 months ago and have tried everything to help the water stay clean. It's impossible. The filter just does not work. I'm so annoyed that I spent so much money on this.... See more
6 months ago
Fast delivery, great product. Super helpful guidance on the website for installation and maintenance.
6 months ago
Oem part as ordered though transport company lost it for a period which meant it took far too long to arrive.....part though is perfect no problem with layzspa for actual part
Fantastic very quick response and delivery thank u
Efficient service
All items delivered quickly
Based on analysis of 12 reviews rated 1-2 stars for Lay-Z-Spa®
“Finally yesterday after 18 months of phone calls, videos and photos I was told my leak was not covered by the warranty”
“The customer service from this company is terrible, the fault with the hot tub was there from day one”
“I purchased the Rome model about 5 months ago and have tried everything to help the water stay clean”
“Lay Z Spa sent my thermal cover with DX express, which are apparently a specialist delivery partner - They managed to...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lay-Z-Spa® is a brand that manufactures portable inflatable hot tubs and spa systems designed for home use. The company offers various models of inflatable spas that can be set up in outdoor spaces like gardens, patios, or decks. Their products typically feature heating systems, bubble jets, and digital controls to provide a spa-like experience in residential settings.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
Lay-Z-Spa® receives a mix of feedback from customers, with a notable 81% expressing positive sentiments. Many reviewers highlight the fast delivery and excellent customer service, praising the helpful guidance available for installation and maintenance. Consumers appreciate the quality and value of the hot tubs, often describing them as "fantastic" and "great." However, there are significant complaints regarding product reliability, particularly with issues related to the hot tub's pump and warranty claims. Some customers report difficulties in maintaining water cleanliness and challenges with defective parts, leading to frustration over warranty processes. Despite these concerns, the majority of users recommend Lay-Z-Spa for its overall service and product quality.
