10 months ago
Lave priser, god service, ingen problemer. Vi lejede en Dacia Duster (old model) som tog os over hele Island på 14 dage, perfekt tur.
10 months ago
Nous avons loué véhicule avec assurance tout risque. Suite à crevaison, impossible d'enlever la roue grippée. Plusieurs appels téléphone et mails à Lava Car, restés sans réponse. Nous avons été obligé... See more
Alles hat schnell und gut geklappt. Pünktlicher Transfer vom Flughafen, schnelle, freundliche Übergabe. Hatten Duster 4x4 in echt gutem Zustand, keine Probleme und einfache Rückgabe. Gerne wieder!
Office people were very friendly and fast support. It went smooth getting the rental car and everything worked well.
We rented a Tesla Model Y online in January 2024. It was crucial for our trip that we would, in fact, receive a Model Y. Aware that car rental companies often substitute with “similar” models, we called Lava Car Rental and were assured a 99 % chance of getting the Model Y. Knowing this, we were feeling at ease placing the rental order. Fast forward, two days before our trip in April, we checked in and received a confirmation email detailing the Model Y’s color and registration number. Upon landing in Iceland, we were picked up from the Airport with no major issues (only a little delay) and happy (and surprised) by how well everything had worked out so far. However, upon reaching the Lava office, the situation deteriorated. The counter staff informed us: “Hi, everything is fine and ready for you! However… there is a minor issue – we cannot provide you with the car you have rented.” With no further explanation. Only upon further inquiry did they reveal the car had been mystically driven off the road just two hours prior. This seemed a little odd in our opinion: Shouldn’t the company have informed us immediately so we would have had time to sort out alternative options? Shouldn’t the company have had a little more time to prepare the car for us before our arrival? The timeline did not really make sense and raised some suspicion on our part. We expressed our disappointment, especially since we had rented a “luxury” car for a road trip. Their only alternative was a Tesla Model 3 – significantly less suited for long drives due to its lack of soundproofing and comfort. When we protested, a senior staff member initially raised his voice but later adjusted his tone. Ultimately, we received a modest refund and some complimentary services we didn’t really need, but no substantial compensation for the rental price – only adjustments for the differences between the car models, which did not truly compensate for the inconvenience. Upon entering the car, we noticed that it was so carelessly cleaned that the seats and interior of the car was filled with detergent splashes that we had to wipe off ourselves. If we were renting cars, we would at least make sure to prepare the alternative vehicle as well as possible to compensate for the issues before. Promised follow-ups from the supervisor to discuss a percentage discount were also not fulfilled. After a little game of chicken with the staff post-trip, we finally got in contact with the supervisor (Aron) only to receive vague assurances and evasive responses from him. Additionally, we had to replace the key fob battery at our own expense during the trip. Despite assurances of reimbursement, they are yet to be fulfilled. The amount is not much, but due to principle it really is the final nail to the coffin for this company. From our experience, we cannot comprehend how this company has been receiving so many awards and we are afraid many of the negative feedback has somehow been hidden. We would advise anyone to avoid Lava and stick to renting from reputable and international companies.
Nearly everything was fine. The pickup and return to the airport worked very good without long time to wait. The driver and also the staff at the office was very friendly. Car was fine. The only thing was that the wipers were completely worn out. We had the option to let them replace at a gas station and get a refund so the handling with this little problem was also very good.
Really lovely company to deal with. Picked us up from the terminal and dropped us at the hire shop with no delay. Driver was cheerful and chatty! Car hire was simple and quick. The costs were well documented.
Everything good, we just suffer from some issues with the car involving the sensor of the tires and the computer that said the car needed some repairs but at the end we call the agency and was only a malfunction, we continue our trip and everything after went well. We had a great time on Iceland
Easy to book and excellent location / shuttle service from/to the Airport. Very helpful in all the of the enquiries raised both during and after booking. Only issued was with the GPS hired which did not have the updated maps on it in some instances but was not a problem.
Digital information was perfect about Iceland. Introduction of one guy was very chaotic, luckily the other guy was more calm. drop off can be done as from 5:00 a.m. and enough time to catch the flight back home
It was so smooth from pick up to drop off. Very helpful staff. For the best road trip, go LAVA!
Super Support bei Anfragen, beispielsweise per Mail und Telefon. Auch vor Ort bei Fahrzeugübernahme und -rücknahme komplikationslos (englische Sprache vorausgesetzt)
Everything was perfect: shuttle to the car station, rented car in great condition and friendly staff!
Nice car , friendly people Small problem with GPS, paid for WIFI didn´t recieve that and no refund
Easy to book, collect and return car. Communication was very clear throughout. Rental car was immaculate and as described. Sales team weren't pushy on full cover insurance, etc as we have experienced with other companies. Dedicated shuttle bus running between between airport terminal and the rental office was an added bonus.
Todo rapido,tanto recogida como entrega. Ningun problema. Web con muchos detalles para ayudarte en el viaje.
The car was perfect. But we get no introduction at the car only the keys. The pick up at the airport was bad. We wait with a 1,5 years child round about 25 minutes. The drop off was perfect.
Great communication and flexibility!
Great service overall. Everything was ready to go upon arrival, and the rental process was quick. The vehicle was clean, and it served us well throughout the entire rental period. The drop-off went smoothly as well. Also, the emails received from the company with tips and websites to check the weather and road conditions were really helpful. We had a good time. Thank you.
Great service. Good quality car and handy 4G WiFi box. Easy pick up / drop off. Highly recommend 👍🏻
Good car, easy booking.
The car was perfect, very clean. Staff were very helpful. Instructions were clear and everything worked out perfectly. Would 100% recommend if you're considering which hire company to use Lava Car Rental is the one!
Based on analysis of 49 reviews rated 1-2 stars for Lava Car Rental
“Nous avons loué véhicule avec assurance tout risque”
“I requested GPS and wifi for our rental”
“I've rented enough cars around the world to know the difference between good service and bad, and honestly, this comp...”
“Unfortunately, Lava charges $50 as an admin fee on top of this”
“When we returned the car, the company offered us a $100 refund, which we accepted, but we made it clear we were not s...”
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Lava Car Rental is a local car rental company based in Iceland, offering a range of vehicles for travelers looking to explore the country. The company operates primarily from Keflavik International Airport, providing convenient pick-up and drop-off services for customers. With a focus on customer satisfaction, Lava Car Rental maintains high ratings across multiple review platforms, reflecting its commitment to quality service. The company caters to a diverse clientele, including tourists and business travelers, by offering wallet-friendly rental options with included insurance. Customers can benefit from features such as online check-in, free cancellation, and 24-hour availability. Lava Car Rental is dedicated to ensuring a smooth rental experience, making it a reliable choice for those seeking to drive through Iceland's scenic landscapes.
Lava Car Rental receives high praise from many customers for its efficient service and well-maintained vehicles, with numerous reviewers highlighting the ease of check-in and check-out processes. People appreciate the competitive pricing and the quality of cars, often noting upgrades to better models, which enhance their travel experiences across Iceland. However, some customers express dissatisfaction with the responsiveness of the staff, particularly in situations involving vehicle issues, such as tire problems and long wait times for assistance. Complaints also arise regarding the condition of the cars at pick-up, including insufficient fuel and unaddressed damages. Despite these criticisms, the majority of reviews reflect a positive sentiment, emphasizing the overall good service and value provided by Lava Car Rental.
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