Review summary

Kave Home has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

S

Svetoslav

5 out of 5 stars
Excellent customer support

Excellent customer support. Thank you.

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Y

Yannick

5 out of 5 stars
Esstisch Nahala und Pouf Neom…

Esstisch Nahala und Pouf Neom getrennt bestellt alles zeitnah und einwandfrei angekommen. Preis ist nicht günstig aber Qualität stimmt. Kann mich null beschweren

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DM

David Muyldermans

1 out of 5 stars
#kaveHome #tramposos

#kaveHome, the worst misleading company. 1) they promote high rebates, good luck if you find them 2) Their announced delivery times are totally unreliable. 2 weeks suddenly turns into 10 to 11 weeks. Never KaveHome anymore for me.

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AH

Anne Hilden

1 out of 5 stars
Made a big purchase and got a tracking…

Made a big purchase and got a tracking link in spanish which does not include any tracking info. The expected delivery is already days away. When asking the client service they send me a link to follow my order, which leads to page error. The email is not polite and is not signed by anyone. No idea still when to expect big furniture which is kind of important yo know to be able to plan our days. Shop elsewhere!

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Showing 841 - 850 of 996 reviews
rj

Service client totalement absent ! Impossible de parler à quelqu'un

L assise et les pieds de la chaise sont très bien mais il n y a pas de vis. Impossible de parler à quelqu'un. Les réponses aux mails st automatiques et ne correspondent pas à ma demande Toutes les options de retour sur le site ne s affichent pas

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M

Bitte Bitte Finger weg!!!!

Bitte Bitte Finger weg!!!! Keine Retoure möglich! Der Kundenservice ist katastrophal!! Es meldet sich keiner! Weder wird ein Rücksendeetikett geschickt noch erfolgt eine Abholung der Retoure! Nie wieder bestelle ich dort!!! Ich gehe rechtlich vor!

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CC

Commande FR19603219

Réception d'une table avec un pied abimé. Seul moyen de contact par mail. Premier mail du service client : 11 décembre. Aucune nouvelles depuis malgré mes 5 relances... J'ai plus de réponse via le compte Twitter... Je comprends que les fêtes peuvent engendrer un délai plus long, mais nous dépassons, ici, l'acceptable...

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E

Kave Home non sta consegnando ordini

Alcuni giorni prima della consegna, Kave Home invia questa email: Caro cliente, La contattiamo per informarla che, purtroppo, il suo ordine si trova attualmente su un camion fermo in dogana. Il nostro dipartimento logistico sta lavorando diligentemente per risolvere questa situazione il più rapidamente possibile. Abbiamo già avviato tutte le procedure necessarie con le autorità doganali per accelerare il processo e sbloccare il suo ordine quanto prima. Una volta completato lo sblocco, daremo assoluta priorità alla consegna del suo ordine affinché possa riceverlo nel minor tempo possibile. Ci scusiamo sinceramente per qualsiasi inconveniente causato e la ringraziamo per la sua pazienza e comprensione mentre lavoriamo per risolvere il problema. Se ha domande o necessita di ulteriori informazioni, non esiti a contattarci. Siamo a sua disposizione per qualsiasi richiesta. Cordiali saluti È impossibile contattare il servizio clienti. Ho ricevuto una risposta automatica con un link per controllare lo stato dell’ordine, ma l’ordine sembra inesistente. Questo sta accadendo in Italia, a Milano e Torino. Anche i negozi non hanno accesso alle informazioni. Leggendo le recensioni su TrustPilot, sembra che il problema sia diffuso su tutti i mercati. Questo senza contare le consegne disorganizzate o danneggiate, l’impossibilità di restituire articoli o ricevere rimborsi.

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RS

BAD Delivery and took soooo loooong

Service at the store was great. The logistic and delivery subcontractor a BIG problem. They took more tha 8 weeks to deliver and when they delivered they did it wrong! They delivered incompete! This is a clear example of how to outsouce a service and goes wrong a costomer never buy in that store again. Kave home needs a Director of Delivery and Operations.

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JM

Kave Home Analy Chair

Köpte deras stol, Analy 8st, och de levereras med en företagslogga i ryggen. Loggan är inte med på deras produktbilder och är riktigt fula. När jag tog bort dessa hade jag oturen att lite trä släppte och det blev ett fult märke på en av stolarna. Kave tar inte på sig ansvar utan erbjöd 10% på ny produkt! Stolarna är fina, men inte med deras fula logga i ryggen. Jag avråder ifrån att köpa dessa!

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T

Finger weg von Kave Home

Ganz schlechter Kundenservice. Bestellung wurde unmittelbar nach Bestellung storniert. Stornierungsbestätigung erhalten aber Bestellung wurde dennoch ausgeliefert. Habe den Empfang der Lieferung abgelehnt, sodass die Lieferung zum Absender Kave Home zurückgeschickt wurde. Jetzt soll ich die Versandkosten für eine Lieferung übernehmen, die trotz Stornierung ausgeliefert wurde. Kundenservice überhaupt nicht hilfreich, Geht überhaupt nicht auf die Belange des Kunden ein. Telefonisch nicht zu erreichen und auf e-Mails wird nur mit allgemeinen Standard-Texten geantwortet. Das Reklamations-Team ist noch schlimmer. Hier werden die Tatsachen verdreht und irgendwann wird einfach gar nicht mehr geantwortet. Absolut schlechtester Kundenservice, den man sich vorstellen kann. Vorsicht bei Bestellungen bei Kave Home!!

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C

A FUIR

A FUIR! Service client déplorable qui met trois semaines à répondre après un refus colis en vous indiquant que… tout est livré ! Pas de remboursement depuis trois semaines, et un service client téléphonique qui vous balade 30 minutes avant de raccrocher… Une honte, je vais porter plainte, cette marque n’a rien à faire sur le marché.

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CB

A FUIR ! AUCUN SAV ! ARNAQUE

Nous avons acheté deux appliques murales. Le support de fixation ne supporte pas le poids de la lampe qui est de médiocre qualité. Produit jamais testé. Service après vente déplorable. Depuis 15 jours, je reçois en boucle un message disant que "suite au black Friday ils ont du retard concernant le traitement des SAV". Aucun délai n'est communiqué. Je ne demande pourtant que la prise en charge du retour et le remboursement conformément à leur modalités de vente... Ca sent l'arnaque.

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