Review summary

John Shepherd Estate Agents receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

One of the worst experiences I had with…

One of the worst experiences I had with this agency. I rented a house from them and verbally agreed and emailed confirming my extension of my stay. But suddenly the agent left the agency and the landlord changed his mind and evicted us by using no fault eviction. Not only that, they rented the place for less than what we were paying. It's a scam to get your deposit money. They charged us £1700 for property damage but the court ruled in our favor and we got our deposit back. Be careful.

A shoutout to John Blythe (Renewals…

A shoutout to John Blythe (Renewals Clerk) for being prompt, professional and cordial

P
Lauren is absolutely fab!!

I had a great experience with Lauren Foster from the John Shepherd team as she helped us with arranging to have a pet in our tenancy. It can be a bit nerve-wracking asking for a pet but from the the first interaction Lauren was friendly, supportive, and helpful in her approach and was just as enthused when our Landlord agreed as we were!! Our emails were responded to quickly and she was able to pass on all information efficiently. An absolute star 🌟 and we hope to have more interactions with her in the future

Stay away from John Shepherd

Centrick used to manage my property, and I never had any issues with them for 7 years. Once John Shepherd Birmingham Branch took over my property, the experience was very different. So, if you are looking around for a letting agent, please refer to all the one-star ratings on Trustpilot. There must be a reason why landlords/tenants are so upset with John Shepherd. If John Shepherd is your current letting agent, I will advise landlords to be more hands-on, even though you are paying a full management service fee for John Shepherd to manage your property. As I used to be very hands-off when Centrick managed my property, I had a very costly lesson when my property was managed by John Shepherd. To be fair, their senior management staff (Chris, Stuart, Julie, Jack) are all very responsive and professional. They gave me their full support during the formal complaint process. I was just very unfortunate to bump into a very absent-minded property manager. Just to name a few - he forgot to deduct the final month's utilities from my last tenant's deposit; forgot to inform Ginger Energy of a new tenancy, and all expenses were charged to me; forgot to sign on a Section 21 notice and when my eviction consultant would like to submit court papers to apply for a possession order, the unsigned Section 21 notice was invalid and the whole process had to re-start again; forgot to inform the Birmingham City Council of a new tenancy and I received a huge bill for council tax. As a landlord who is paying a full management service fee, I don't expect that I have to check the work done by my property manager. Those are just their "bread and butter". Right? I can't imagine so many things can go wrong. So, if you are looking for a letting and management agent, please read all the 1-star ratings on Trustpilot. I think comments on Trustpilot are very reliable. When I was very desperate to look for an eviction company last year to evict my tenant, I read comments on Trustpilot and found a very good eviction company with all 5-star ratings.

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All reviews

698 total • Write a review

Showing 211 - 220 of 694 reviews
TB
5 out of 5 stars

It's been a great experience working…

It's been a great experience working with Lily and the team. She was responsive from the first contact, and now, with no hassle the first tenant is set to move in. Everything was handled smoothly, clearly and on time. Thank you!

Date of experience: November 24, 2023

IA
5 out of 5 stars

Kaisha is the best

Kaisha is the best

Date of experience: November 15, 2023

AW
5 out of 5 stars

Marilena and her team - Incredible Service!

John Shepherd (Four Oaks) helped us rent out our property in just few weeks - excellent service! I would like to give my special thanks to Marilena. She is friendly, helpful and professional!!! Very happy experience!

Date of experience: November 15, 2023

AA
5 out of 5 stars

Lily was highly assistive

At first, everything was closed to my face while I was doing the application and other stuff but Lily had great experience and a very high ability to help me avoid problems and mistakes. Now I’m staying at the apartment and appreciate her work and understanding.

Date of experience: November 13, 2023

MD
5 out of 5 stars

Brilliant service

The staff were all really helpful and prompt. Couldn't have asked for more.

Date of experience: November 12, 2023

LT
5 out of 5 stars

Lily was excellent 👌

Lily was excellent 👌

Date of experience: November 9, 2023

bw
5 out of 5 stars

commercial sale

This was a complicated sale due to sitting tenants. Katie & Natasha were professional at all times. Their marketing strategies were excellent and their commitment in somewhat difficult circumstances was faultless. I recommend them unreservedly. Many thanks Natasha & Katie.

Date of experience: November 6, 2023

SR
5 out of 5 stars

Awesome Experience w/Faye & Team

Faye and the whole team were incredibly helpful to my wife and me. We recently moved from the states and the Home Office was very behind getting our documents readied. No worries for John Shepherd, as they were diligent in the process and worked hard to obtain the necessary information online and over the phone. We asked a million questions and sent a thousand emails and they were nothing but kind. I will not hesitate to reach out in the future for any real estate needs.

Date of experience: November 1, 2023

C

CCP

US

5 out of 5 stars

We used John Shepherd Estate Agents to sell a premium home

We used John Shepherd Estate Agents to sell a premium property for us that had previously been marketed by a different agent. We found then to be extremely professional & diligent in their work and their comms to us as clients. In particular Harry, assisted by Lauren, was a pleasure to work with. He is polite, organised, professional & even tempered. It was not any easy sale process but Harry had good insight into how we could get the sale completed. He listened to our wishes & ideas, and he implemented then with respect. He never pressured us to reduce the price which is how most mediocre agents approach selling houses in a challenging market. Harry gives the profession of Estate Agent a very good name. I would have no reservations in using John Shepherd again in the future.

Date of experience: November 1, 2023

J

JW

US

5 out of 5 stars

Hands Off Rental

John Shepherd provides me with a hands off rental experience. I am only contacted when the need arises, which isn’t very often. They take care of all aspects of the rental and are very accommodating when I have any queries. I couldn’t be happier with their service

Date of experience: October 30, 2023

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